Senior Manager, Product – Labels & Packaging

Ricoh USA, Inc.; United States; On-site; USD 110,000 - 125,000; Full time

Benefits offered by this job

Bonus Eligible

Job summary

Ricoh USA, Inc. is seeking a Senior Manager I, Product – Labels & Packaging to lead the development and scaling of Ricoh’s label technology portfolio.

You will own the market strategy, drive portfolio decisions, and collaborate with OEMs, converters, ISVs, and partners to accelerate go-to-market execution. The role requires 8+ years in production printing with strong product management and business development experience, plus a track record of working with senior executives to drive results.

Qualifications

• BA/BS degree required, Master's Degree preferred or equivalent experience.
• 5–10 years industry experience with a minimum of 5 years strategic and/or solution selling/marketing experience to high-level executives with proven track record of results.
• Excellent presentation skills.
• Ability to work cross-functionally with multiple disciplines including sales, marketing, engineering, service, pricing, etc.
• Must be experienced in setting goals by defining and prioritizing specific, realistic objectives.

Responsibilities

• Define and own Ricoh Graphic Communications’ label market strategy, including market sizing, target segments, value propositions, portfolio roadmap, ROI expectations.
• Translate label industry knowledge into actionable product decisions across hardware, software, workflow, finishing and services.
• Conduct market, competitive and customer analysis; educate stakeholders on market dynamics, trends and risks.
• Identify whitespace opportunities and develop business cases to expand into adjacent label applications and production models.
• Own full product lifecycle management from concept to end-of-life for label offerings.
• Define KPIs for product performance, adoption and revenue; adjust as needed to improve outcomes.
• Collaborate with field sales to penetrate Zero Base Accounts and current customers; build targeted lists.
• Co-develop a strategic channel plan including go-to-market and field execution strategies.

Skills

Label printing

Product management

Business development

Cross-functional collaboration

Negotiation

Executive communication

Education

BA/BS degree

Master's degree

Job description

Senior Manager I, Product – Labels & Packaging

$110,000 - $125,000 per year

Bonus Eligible

POSITION PROFILE

Ricoh Graphic Communications is seeking a Product Manager for the production label and packaging market. This Product Manager role is a foundational, market-building position focused on defining, launching, and scaling Ricoh’s label technology portfolio through a combination of product strategy, partnerships, and go‑to‑market execution. Reporting directly to the Director of Product Management, this role carries a strong dotted-line responsibility to the National Director for Industrial Print, to shape partnerships, commercial models, and field enablement. The role blends classic product lifecycle ownership with ecosystem development, making it well suited for a product leader who understands the label industry and thrives in white space with partnership-driven models and early‑stage portfolio creation. This position is expected to act as Ricoh’s subject-matter expert for label production printing, guiding internal alignment while engaging externally with OEMs, converters, ISVs, finishing partners, materials providers and customers.

KEY RESPONSIBILITIES

• Define and own Ricoh Graphic Communications’ label market strategy, including market sizing, determine addressable target segments, value propositions, portfolio roadmap, investment needed and expected return on investment, in collaboration with Ricoh Japan and partners.
• Translate deep label industry knowledge into actionable product and portfolio decisions, including hardware, software, workflow, finishing, and services components.
• Conduct ongoing market, competitive, and customer analysis specific to the label ecosystem, and educate internal stakeholders on market dynamics, trends, and risks.
• Identify whitespace opportunities and develop business cases to support Ricoh’s expansion into adjacent labels applications and production models.

Product Lifecycle Management

• Own full product lifecycle management for assigned label-related offerings, from concept and launch through optimization and end-of-life.
• Ensure products and solutions are positioned competitively, aligned with customer use cases, and supported by clear value propositions.
• Define and track KPIs for product performance, adoption, revenue contribution, and market penetration.
• Recommend and execute corrective actions when products or programs underperform.
• Responsible for hardware, software and professional services revenue/GP plan attainment within defined strategic channel assignment. Establish targets, report at an executive level progress to target, with responsibility to achieve.
• Collaboration with field sales to penetrate and win defined Zero Base Accounts (ZBA) as well as within current customer base within assignment. Continuous focus to developing targeted customer lists in order to drive activity in the field in the areas of greatest opportunity.
• Co-develop a comprehensive strategic channel business plan including go-to-market strategy, sales coverage model and field execution strategies with a focus to growing market share inside.
• Collaborate with sales and marketing executive leadership team on product positioning and pricing strategies for equipment, software and aftermarket.
• Provides field level input to senior leadership to help position RICOH as the leader in the market within the targeted space.
• Responsible for segment leadership participating in key Industry and internal events.
• Defines opportunities in collaboration with marketing for directed campaigns that will create awareness and demand.
• Works with Sales/Field Enablement, drives development and execution of field level training; Develops new opportunities by understanding market segmentation and builds strategies for RICOH penetration in target markets

Business Development & Program Management

• Responsible for hardware, software and professional services revenue/GP plan attainment within defined strategic channel assignment. Establish targets, report at an executive level progress to target, with responsibility to achieve.
• Collaboration with field sales to penetrate and win defined Zero Base Accounts (ZBA) as well as within current customer base within assignment. Continuous focus to developing targeted customer lists in order to drive activity in the field in the areas of greatest opportunity.
• Co-develop a comprehensive strategic channel business plan including go-to-market strategy, sales coverage model and field execution strategies with a focus to growing market share inside.
• Collaborate with sales and marketing executive leadership team on product positioning and pricing strategies for equipment, software and aftermarket.
• Provides field level input to senior leadership to help position RICOH as the leader in the market within the targeted space.
• Responsible for segment leadership participating in key Industry and internal events.
• Defines opportunities in collaboration with marketing for directed campaigns that will create awareness and demand.
• Works with Sales/Field Enablement, drives development and execution of field level training; Develops new opportunities by understanding market segmentation and builds strategies for RICOH penetration in target markets
• Position is bonus eligible

QUALIFICATIONS (Education, Experience, and Certifications)

• BA/BS degree required, Master's Degree preferred or equivalent experience in related field.
• Must have 5-10 years industry experience with a minimum of 5 years strategic and/or solution selling/marketing experience to high-level executives with proven track record of results.
• Must have excellent presentation skills
• Ability to work cross-functionally with multiple disciplines including sales, marketing, engineering, service, pricing, etc.
• Must be experienced in setting goals by defining and prioritizing specific, realistic objectives.

KNOWLEDGE, SKILLS AND ABILITIES

• 8+ years of experience in the production printing industry, with a strong emphasis on label printing or packaging applications.
• Prior experience in product management, business development, or a hybrid role, ideally supporting capital equipment, platforms, or solutions portfolios
• Deep understanding of customer workflows, competitive positioning, and the economic drivers of the label printing market; knowledge of label press technologies, substrates, inks/toners, finishing, and end-customer applications.
• Ability to effectively communicate with all levels of management and employees – especially at the highest levels/C-level of an organization.
• Requires experience as a negotiator and objection handling skills
• Requires experience in working with a regional based territory and matrix environment, as well as developing and maintaining 3rd party partnering relationship to drive common business goals
• Displays a strong ability for self-direction and shows a high degree of initiative
• Must be a self-starter with complete accountability. Business maturity and business acumen is a must.