Senior Manager, Process (Individual Contributor)

CVS Health; Woonsocket (RI); Remote; USD 75,000 - 183,000; Full time

Job summary

CVS Health is seeking a Process Senior Manager to enhance department operations. This remote role involves developing process improvements, managing workflow efficiencies, and leading strategic projects. Candidates should have over 7 years of experience in process improvement, with strong analytical and leadership skills.

Benefits

401(k) plan with matching contributions

No-cost wellness programs

Paid time off and flexible work schedules

Tuition assistance

Employee stock purchase plan

Qualifications

• 7+ years of experience in process improvement.
• Experience mentoring and coaching in process principles.
• Experience leading strategic projects.

Responsibilities

• Manage operations and develop process improvements.
• Coach associates and define success criteria.
• Create dashboards and key performance indicators.

Skills

Problem solving

Decision-making

Collaboration

Business intelligence

Agility

Education

Bachelor's degree

Tools

Salesforce.com

MS Power User

Job description

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

As a Process Senior Manager, Individual Contributor for CVS Health, you'll provide management support to department operations and develop process improvements to improve workflows across the organization. You'll work independently on performance improvement plans and optimization projects and align department processes to ensure efficiency, effectiveness, and compliance with organizational goals.

What you will do:

• Check publications and/or peer-reviewed journals for process management methodologies; conducts research on the most commonly used process management strategies.
• Consult with leaders on process metrics to define success criteria and measure progress against improvement targets.
• Coach associates on process management practices to ensure work expectations are met.
• Coordinate transformative initiatives by developing improvement plans to ensure a successful transition.
• Create dashboards and key performance indicators to measure output and inform the decision-making process.
• Design and develop industry-leading process maps and diagrams to ensure that the impact of interconnected processes are thoroughly understood.
• Develop actionable insights from internal data and organizes processes by categorical importance.
• Execute the process transformation strategy to reflect the needed performance requirements for organizational objectives.
• Handle technical process evaluations to uncover gaps in workflows and works under minimal supervision.

To be a candidate for this role you will possess the following:

• Adept at execution and delivery (planning, delivering, and supporting) skills.
• Adept at business intelligence.
• Adept at collaboration and teamwork.
• Mastery of problem solving and decision-making skills.
• Mastery of growth mindset (agility and developing yourself and others) skills.

**This is a remote role. Candidates can live anywhere in the US**

Required Qualifications

• 7+ years of experience in process improvement.
• Experience mentoring and coaching process and improvement principals.
• Experience leading strategic projects.
• Experience with Salesforce.com.
• Experience in process gap analysis.
• Experience with root cause analysis.
• Experience MS Power User.

Preferred Qualifications

• Six Sigma Black Belt Certification.
• Kaizen.
• Lean.

Education

• Bachelor's degree required, equivalent experience may be considered.

Pay Range

The typical pay range for this role is:

$75,400.00 - $182,549.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visithttps://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 06/13/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.