Senior Manager, Process Excellence & Analytics

ViziRecruiter,LLC.; Quincy (MA); Hybrid; USD 139,120 - 208,680; Full time

Job summary

Ahold Delhaize USA is seeking a Manager of Process Excellence & Analytics to identify, evaluate, and drive process improvements across SDLFS, optimizing resource utilization, efficiency, and performance.

This role partners with cross-functional teams, oversees ESG and travel/expense programs, and leads a team of analysts to deliver measurable business value and improved user experience.

Qualifications

• Bachelor's Degree.
• 10+ years of progressive experience in process excellence, analytics, business transformation, or operational leadership.
• Experience translating business requirements into technical discussions and coordinating efforts between business and development teams.
• Strong project management skills with demonstrated success leading complex business transformation initiatives.
• Demonstrated success managing multiple priorities through direct leadership of exempt and non-exempt associates.
• Demonstrated experience leading organizational change management and driving stakeholder adoption of new processes and technologies.
• Proficiency with Microsoft Power BI, including dashboard development, data modeling, and KPI reporting.
• Ability to communicate effectively with software engineers, developers, architects, and technical stakeholders regarding application design, development, testing, and deployment activities.
• Strong executive presentation, communication, and stakeholder management skills, with the ability to influence decision-making across all organizational levels.
• Experience managing third-party vendor relationships, service-level agreements, and contract performance.

Responsibilities

• Identify opportunities for process improvement, operational efficiencies, reporting enhancements, and data-driven decision-making; develop and implement tools, dashboards, and solutions that support business needs and strategic objectives.
• Lead intake and discovery meetings with business stakeholders to understand requirements, evaluate opportunities, prioritize initiatives, and provide direction to team members on execution plans and deliverables.
• Manage SDLFS sustainability and ESG reporting processes, ensuring data accuracy, compliance, and alignment with organizational reporting requirements and objectives.
• Oversee the travel and expense program with Concur, hotels, airlines, and rental car providers to ensure effective program administration and cost efficiency.
• Collaborate with European counterparts and global stakeholders to align travel and expense program standards and vendor management practices.
• Administer and manage the Motus vehicle reimbursement program, ensuring compliance and accurate reporting.
• Oversee the Wheels fleet management program, including vehicles, fuel cards, registrations, titles, and vendor performance.
• Act as the primary liaison between SDLFS business functions and IT partners, translating business needs into technology initiatives.
• Own the process excellence portfolio and roadmap, ensuring resources and investments deliver measurable value.
• Lead and develop a team of analysts and coordinators; manage priorities and career development.
• Develop and manage departmental operating budgets and vendor expenditures.

Education

Bachelor's Degree

Job description

Ahold Delhaize USA is seeking a Manager of Process Excellence & Analytics to identify, evaluate, and drive process improvements across SDLFS, optimizing resource utilization, efficiency, and performance.

This role partners with cross-functional teams, oversees ESG and travel/expense programs, and leads a team of analysts to deliver measurable business value and improved user experience.