Medical Assistant, Practice Operations

St. Luke’s University Health Network; Lehighton (Carbon County); On-site; USD 34,000 - 42,000; Full time

Job summary

St. Luke's University Health Network is seeking a Medical Assistant for Practice Operations. The role supports the delivery of healthcare in the practice, working as part of an interdisciplinary team and upholding the organization’s values.

Primary duties include pre-visit planning, charting, patient preparation for examinations, and coordinating care with providers. Prior MA training and CPR certification are required, with preference for prior clinical experience.

Qualifications

• One year of clinical experience or graduate of Medical Assistant program required.
• Two years of experience in similar healthcare setting is preferred.
• Customer service experience is strongly preferred.
• BLS/CPR certification current or within 60 days of hire; through the American Red Cross or American Heart Association.

Responsibilities

• Conducts pre-visit planning by reviewing and updating the patient’s medical record prior to the appointment with recent test results and correspondence.
• Completes pre-charting of all value-based pieces up to five days prior to patient’s appointment.
• Sends messages to the Care Team when warranted.
• Prepares patients for examination and escorts them to the exam room, including vitals, medication and allergy updates.
• Assists in capturing demographic information.
• Maintains cleanliness and stock in exam rooms; handles basic clinical tasks and specimen handling as needed.

Skills

Clinical experience

Customer service

Education

High School degree or equivalent

Medical Assistant program

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Medical Assistant, Practice Operations primary responsibility is to assist in the delivery of healthcare support for the practice. The Medical Assistant is a professional member of the interdisciplinary team and consistently demonstrates and promotes the values of the organization.

Job Duties and Responsibilities

• Conducts pre-visit planning by reviewing and updating the patient’s medical record prior to the appointment with recent test results and correspondence and determines needed services by conferring with the provider.
• Completes pre-charting of all value-based pieces up to five days prior to patient’s appointment.
• Sends messages to the Care Team, when warranted.
• Responsible for preparing patients for examination and escorting them into the exam room. Preparation includes height, weight and vital signs; update medication list; update allergies in record; update personal, family and social history; inquire about smoking status; obtain the reason for the visit.
• Assists in capturing demographic information.
• Provides other patient care services as needed/directed: keeps exam rooms clean; maintains clinical supplies in exam rooms; cleans and autoclaves contaminated instruments; gives injections or immunizations within State guidelines.
• Communicates and coordinates with providers or Care Team regarding hospital discharge, Emergency Department visits, consulting physicians, community resources, disease management, patient self-management, patient and/or family education on chronic conditions, and labs or other testing as well as specialist visits.
• Actively participates in department activities; attends departmental meetings; actively participates as a team member in resolution of problems as they are identified; analyzes current procedures.
• Responsible to dispose Bio-Hazardous waste and regular waste per practice protocol.
• Maintains vaccine temperature logs, inventory and ordering of medical supplies (i.e.: vaccines, medications), disposing of expired sample medication, and stocking rooms to set par levels.
• Performs other administrative tasks (e.g. check-in and check-out functions, opening and closing office procedures, etc...) as needed.
• Brings suggestions for improvement to the attention of Practice Managers and Providers for consideration.
• Actively participates in maintaining and/or improving quality improvement initiatives.
• Other related duties as assigned.

Physical and Sensory Requirements

• Requires sitting, standing and walking for extended periods of time (up to 8 hours at time).
• Occasional requirement to lift up to 25 pounds.
• Occasionally push wheelchairs with patients weighing up to 325 pounds.

Education

• High School degree or equivalent required.

Training and Experience

• One year of clinical experience or graduate of Medical Assistant program required.
• Two years of experience in similar healthcare setting is preferred.
• Customer service experience is strongly preferred.

BLS/CPR

• Current or within 60 days of hire; through the American Red Cross or American Heart Association.

On-boarding

• Where applicable, a 30/60/90 day on-boarding checklist will be completed during the on-boarding process for new or transferred employees to confirm mastery of skills relevant to the service line.
• This on-boarding checklist will be acknowledged by practice leadership or a provider when appropriate; records will be retained at the practice location.

St. Luke's University Health Network is an Equal Opportunity Employer.

Founded in 1872, St. Luke’s University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue in excess of $4 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital. SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally. St. Luke’s is the ONLY health care institution in the Lehigh Valley to be named a Top Workplace regionally repeating the exclusive honor for the third year in a row. Also, for the third straight year, St. Luke’s has been a Top Workplaces in the Philadelphia Region by the Philadelphia Inquirer, ranking 9th in the large employer category for 2025 and the only health care system in PA to receive this award. In 2025, St. Luke’s was recognized as a national Top Workplaces by USA Today, three years in a row, including the 3rd best health care system in the nation in 2023 and 2024. Lastly, in 2025, St. Luke’s was named a Top Workplace in New Jersey for the third year in a row. Learn More Here.