Senior Manager Physician Practice GI

bannerhealth; Fayetteville (AR); On-site; USD 120,000 - 180,000; Full time

Job summary

Banner Health is seeking a Physician Practice Senior Manager for Gastroenterology to lead day-to-day operations of a large outpatient clinic, ensuring high-quality patient care and efficient financial performance.

You will partner with physician practice leads and clinical leadership to recruit, develop, and retain staff; maintain regulatory compliance; and build community relationships to support Banner's mission.

Qualifications

• Must possess medical licensure for clinical capacity.

Responsibilities

• Manage the day-to-day operations of a large outpatient clinic or multi-site practice and take ownership of financial performance, employee engagement, retention, and patient experience.
• Provide exceptional leadership and promote teamwork, engaging staff and physicians, recruiting, developing, rewarding, and giving performance feedback.
• Ensure compliance with accrediting bodies and government agencies; serve as compliance liaison for designated practices.
• Determine physical maintenance and equipment needs and coordinate with internal/external resources to support operations.
• Collaborate with market leaders to build community partnerships and support Banner's brand and outreach efforts.
• Continuously monitor operations, revise procedures for efficiency and quality, and foster a culture of safety to reduce errors.
• Provide the highest level of patient experience by monitoring data and coaching staff to meet patient expectations.

Job description

Primary City/State: Maricopa, Arizona
Department Name: Admin-Clinic
Work Shift: Day
Job Category: Clinical Support

Help lead health care into the future. As one of the largest nonprofit health systems in the country, Banner Health has both the stability that comes with success and the values you can be proud to represent. If you're looking to leverage your abilities - you belong at Banner Health.

As a Physician Practice Senior Manager for Gastroenterology , you will have the opportunity to combine your love of patient care with your ability to rally and motivate a team. You play a critical role in the positive patient experience as you support the daily operations and short and long term strategy.

Location: 17900 N. Porter Rd. Maricopa

At Banner Medical Group, you'll have the opportunity to perform a critical role in the community where you practice. Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates. We do this in a variety of settings - from smaller group practices like our Banner Health Clinics in Colorado and Wyoming, to large multi-specialty Banner Health Centers in the metropolitan Phoenix area. We currently have more than 1,000 physicians and more than 3,500 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of providing excellent patient care.

POSITION SUMMARY

This position manages the day-to-day operations of a large or multi-site outpatient clinic, health center or a complex procedural practice and takes complete ownership for the successful operations including financial, employee engagement and retention, and patient experience. Responsible for ensuring that high quality patient care and customer service is delivered in the most financially efficient way. Works in a strong dyad or triad relationship with the physician practice lead(s) and/or clinical leadership on staff, leader and provider recruitment, development and retention. Collaborates with all Banner leaders in the market and the medical group to provide seamless and integrated service to our patients. Partners with market manager to build and maintain community partnerships /relations and seeks new ways to work together that builds Banner's market share and brand. Partners with Public Relations and Marketing to support location, provider and/or specialty promotion which includes responsiveness to requests for information from PR/Marketing; identifying and securing providers for media relations opportunities; and providing staff for events that drive exposure/outreach in the community.

CORE FUNCTIONS

• Responsible for strong financial performance through ensuring proper controls and practices are followed and documented to secure the financial viability of the practice. Prepares and executes budget; monitors and approves payroll, ordering of supplies, and inventory. Also ensures accurate charge capture.
• Provides exceptional leadership and promotes teamwork and collaboration. Creates an environment that supports high employee and physician engagement. Strategically selects, on boards, continuously develops, rewards, retains, and provides transparent performance feedback to all staff, leaders, and physicians. Maintains competencies to function in any of the staff roles as needed in order to support efficient operations. If in a clinical capacity, the incumbent must possess the appropriate licensure to function in the role.
• Ensures compliance for various accrediting bodies and government agencies and performs all necessary reviews, audits, education, and training to maintain compliant status. Serves as the compliance liaison in designated practices.
• Determines physical maintenance and equipment needs and repairs and coordinates with internal or external resources. Resolves problems relating to the physical plant on a day-to-day basis to ensure the environment support our employee's engagement and meets our patients' expectations.
• Collaborates with market manager to build and maintain community partnerships and relationships to attract new customers, retain existing customers and support Banner's desired brand positioning. Partner with Public Relations and Marketing to support location, provider and/or specialty promotion.
• Continuously monitors the operations and workflow and revises operational procedures as necessary, in alignment with system practices, to ensure efficiency and drive extraordinary results. Constantly identifies and implements areas for improvement and efficiencies including identified quality indicators. Develops and maintains a culture of safety in order to prevent or reduce errors and improve quality for patients, providers, and staff.
• Provides highest level of patient experience by ensuring data is monitored on a regular basis and staff are constantly exhibiting behaviors and services that our patients expect and deserve. Coach staff as appropriate to optimize t