Senior Manager, Patient Eligibility (Hybrid)

Savista; Hackensack (NJ); Hybrid; USD 90,000 - 115,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) with company match

Paid time off

Training programs

Employee discounts

Job summary

Savista is seeking a Senior Manager, Patient Eligibility, to lead eligibility operations across client partnerships in New Jersey and other regions. This role combines onsite and remote work with frequent site visits and travel, overseeing a multi-site team and up to $5M+ in revenue.

The ideal candidate will drive operational excellence, manage SLAs, mentor leaders, and partner with clients to improve patient access and financial outcomes while adhering to HIPAA and program guidelines.

Qualifications

• 5+ years of progressive experience in healthcare eligibility, revenue cycle, Medicaid, Disability, or Charity Care services.
• 5+ years of people leadership experience managing large teams (30+ colleagues).
• Proven ability to build and maintain strong client relationships, balancing service excellence with adherence to contractual agreements and operational standards.
• Strong knowledge of regulatory requirements within healthcare financial assistance programs.

Responsibilities

• Serve as the primary operational leader for one or more major clients within multiple regions, managing up to $5M+ in revenue and/or multiple service lines.
• Own day-to-day client relationships, ensuring SLAs, quality standards, and performance expectations are met.
• Lead client meetings and present weekly and monthly operational reports.
• Proactively identify service risks and compliance concerns and escalate appropriately.
• Drive continuous improvement initiatives to enhance client satisfaction and operational outcomes.

Skills

Leadership

Client relationships

Financial analysis

Project management

Excel proficiency

Education

Bachelor's degree in business management or healthcare administration

Tools

Excel

Reporting tools

Job description

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).**Job Title**: Senior Manager, Patient Eligibility**Employment Type:** Full-Time; Salaried – Exempt**Pay Range**: $90,000 – $115,000 annual salary**Work Hours:** This is a full-time salaried exempt position. Flexibility is required to meet business needs.**Why you’ll love this role?**In this highly visible leadership role, you'll have the opportunity to shape the success of eligibility operations across multiple client partnerships while leading and developing high-performing teams. As a strategic senior leader, you'll drive operational excellence, strengthen client relationships, influence key business decisions, and lead initiatives that improve outcomes for both patients and healthcare organizations. This role offers a unique blend of people leadership, client engagement, and operational strategy, allowing you to make a measurable impact while continuing to grow your leadership career.**Primary Hospital Locations:** The Senior Manager will oversee supervisors and managers across multiple locations in New Jersey, Washington and Nevada. The position will require a combination of onsite and remote work along with routine travel to the New Jersey facilities to conduct site visits and to meet with onsite client leadership and colleagues, where a Drug Free Workplace Policy is enforced. *Supported location subject to change based on business demands.*Facilities with direct oversite supported in routine hybrid capacity:* Hackensack University Hospital 100 1st Street, Hackensack NJ 07601Facilities with indirect oversite requiring occasional onsite visits:* Cooper Cape Hospital 2 Stone Harbor Blvd, Cape May Court House, Camden NJ 08103* Shore Medical Center 100 Medical Center Drive, Somers Point NJ 08244Facilities with direct oversite support remotely:* Valley Medical Center and Clinic, Renton WA 98055* Nathan Adelson Hospice, Las Vegas NV 89119**What you'll do:****Client Leadership & Service Delivery*** Serve as the primary operational leader for one or more major clients within multiple regions, managing up to $5M+ in revenue and/or multiple service lines.* Own day-to-day client relationships, ensuring service level agreements (SLAs), quality standards, and performance expectations are met.* Lead client meetings as appropriate; prepare, review, and present weekly and monthly operational reports.* Proactively identify service risks, performance gaps, or potential contractual concerns and escalates appropriately.* Partner in new client implementations, including operational planning, staffing models, training coordination, and go-live support.* Drive continuous improvement initiatives to enhance client satisfaction and operational outcomes.* Act as an escalation point for complex cases, working with internal and external stakeholders to resolve issues promptly.· **Operational Excellence:*** Oversee workflow management, productivity, and quality assurance processes to ensure timely and accurate processing of eligibility accounts.* Ensures adherence to QA standards; review audit results, implement remedial training and/or corrective actions, and monitor sustained improvement.* Develop, refine, and enforce policies and procedures to align with regulatory, compliance, and client requirements.* Identify opportunities to improve processes, leverage technology, and enhance of eligibility workflows* Monitor compliance with HIPAA, Medicaid, Charity Care, Disability, and other regulatory guidelines. **Financial:*** Accountable for operational financial performance, including revenue, expense management, and margin optimization.* Review monthly P&L statements and partner with the General Manager or Vice President to address variances and implement improvement strategies.* Supports annual budgeting and forecasting processes **Team Management:*** Lead, mentor, and develop a multi-layered eligibility team, including several supervisors and managers and their direct reports, ensuring alignment with organizational goals, operational standards, and performance expectations.* Establish team performance expectations aligned with organizational and client goals.* Monitor team and individual performance and quality metrics, providing regular feedback and implement corrective action and performance improvement plans as necessary.* Oversee hiring, onboarding, performance management, coaching, corrective actions, and terminations in partnership with HR.* Manage workforce planning, scheduling, overtime oversight, travel expenditures and resource allocation to ensure productivity and coverage standards are achieved.* Ensure colleagues receive appropriate training, tools, and development opportunities to perform effectively. **What we’re looking for:*** Candidate must currently reside within or be willing to relocate (at their own expense) prior to start date, approximately 1 hour or less commuting time from Hackensack University Hospital (100 1st Street, Hackensack NJ 07601). Applicants who cannot meet this requirement will be ineligible for consideration.* Bachelor’s degree in business management, healthcare administration or equivalent combination of education and experience.* **Minimum** 5+ years of progressive experience in healthcare eligibility, revenue cycle, Medicaid, Disability, or Charity Care services.* **Minimum** 5+ years of people leadership experience managing large teams (30+ colleagues).* Proven ability to build and maintain strong client relationships, balancing service excellence with adherence to contractual agreements and operational standards.* Strong knowledge of regulatory requirements within healthcare financial assistance programs.* Financial acumen with experience reviewing budgets, revenue, and expense performance.* Strong ability to handle multiple competing priorities.* Advanced proficiency in Microsoft Excel and reporting tools.* Strong analytical, organizational, and communication skills.* Proven ability to lead teams, manage change, and drive results in a client-facing environment.* Ability to travel routinely within assigned regions, and other regions as business needs require.* Experience managing multi-site or multi-client service lines.* Experience in healthcare services outsourcing or revenue cycle management environments.* Experience with workflow automation or operational technology enhancements. **What We Offer:*** **Comprehensive benefits:** medical, dental, vision, HSA and FSA accounts, short-term and long-term disability insurance, accident insurance, hospital indemnity insurance, critical illness insurance, life insurance, supplemental insurance, spouse and dependent life insurance, pet insurance, and legal insurance* **Wealth benefits:** 401(k) with company match, company HSA contributions, and access to certified financial planners* **Generous paid time off:** 17 days PTO for full-time colleagues with increases based on tenure, 9 paid holidays and 40 hours of paid volunteer time each year through our Heart & Soul program* **Learning & career development:** premium LinkedIn Learning access and our SOAR development program* **Wellness benefits:** free Calm Premium subscription for meditation, stress relief, and sleep support as well as access to our Colleague Assistance Program (EAP) that provides access to licensed professional counselors and work/life resources* **Employee discounts:** Perk Spot, discounted cell‐phone plans through Previ, and home/auto insurance discounts* A **collaborative, mission-driven culture** built on teamwork, empathy, and growth. **About Savista:**Savista RCM is a national leader in healthcare revenue cycle management, partnering with hospitals and health systems for more than 30 years. We are trusted for our deep expertise and highly specialized revenue cycle professionals, working alongside our clients as an extension of their teams.Guided by our values of **Commitment, Authenticity, Respect, and Excellence (CARE),** we believe our success starts with investing in our people. We foster a workplace where colleagues feel supported, included, and empowered to make a meaningful impact. With one of the industry’s most highly trained workforces and with clients all across the United States, Savista offers the stability of an established organization with the agility of a modern, people‐first company.Join Savista and build a career where your work directly supports patient care, strengthens healthcare operations and contributes to healthier communities, while growing in a collaborative, mission‐driven environment.**Keywords:** Senior manager, Director, Patient Access, Patient Access, Medicaid, NJ Charity Care, Financial Assistance, Eligibility, Patient Advocate, Case Management, Enrollment Services, Medicaid Navigator, Government Assistance, Benefit enrollment services, Disability, Veteran Affairs, Social Security