Senior Manager, Partner Support Operations

Inspira Financial

Oak Brook (IL)

On-site

USD 115,000 - 140,000

Full time

6 days ago

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Benefits offered by this job

Healthcare

401K savings plan

Company holidays

Paid time off

Parental leave

Employee assistance program

Job summary

Inspira Financial is seeking a Sr. Manager, Partner Support Services to lead the Level 1 support function, ensuring timely intake and resolution of partner and customer requests.

You will partner with Technical Operations, Engineering, Account Management, and Relationship Management to optimize triage, escalation, and service delivery. You will manage a team of supervisors and frontline staff, drive KPI performance, and shape workforce planning and governance while advancing continuous

Qualifications

7+ years leading client/partner support or operations
Experience with budget, headcount planning and vendor relationships
Experience with enterprise ticketing platforms and workforce tools

Responsibilities

Lead Level 1 function including staffing, shifts, and tool roadmap
Manage L1 budget and staffing forecasts tied to volume
Monitor SLA performance and report to Operations leadership
Escalation governance with Level 2 and Engineering leadership
Drive continuous improvement initiatives to reduce ticket volume

Skills

People leadership

Budget management

Strategic planning

Enterprise ticketing

Cross-functional collaboration

Education

Bachelor's degree in Business/Operations

Tools

Jira Service Management

ServiceNow

Zendesk

NICE CXone

Job description

Inspira Financial is seeking a Sr. Manager, Partner Support Services to lead the Level 1 support function, ensuring timely intake and resolution of partner and customer requests.

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