Senior Manager, Outsourced Benefits Delivery

Deloitte France; Minneapolis (MN); On-site; USD 172,000 - 338,000; Full time

Job summary

Deloitte is building a U.S. Benefits Administration practice within its non-governmental Human Capital business, expanding its Workforce Rewards and Compliance capabilities into outsourced platform-plus-services delivery for health and welfare and defined benefit pension administration.

This Senior Manager role drives post-signature client delivery, including implementation, steady-state operations, service quality, and client outcomes.

Qualifications

• Bachelor's degree required.
• 10+ years delivering outsourced benefits administration services (health & welfare, defined benefit pension).
• 10+ years managing client relationships for upper-middle-market or jumbo employers with multi-functional delivery teams.
• 5+ years leading health and welfare or pension implementations.
• 2+ years supporting sales cycles with discovery, solutioning, and presentations; experience with benefits platforms.
• Ability to travel up to 50% on average.
• Limited immigration sponsorship may be available.

Responsibilities

• Lead end-to-end delivery for outsourced benefits engagements from implementation to steady-state operations.
• Direct cross-functional delivery teams and vendors to meet SLAs and client commitments.
• Serve as primary post-sale client contact for delivery performance and reviews.
• Partner with product and practice leadership to drive service improvements and scalable delivery playbooks.
• Support late-stage sales efforts and contribute to account expansion and hiring as the practice grows.

Skills

Delivery leadership

Client relationship management

Cross-functional leadership

Sales support

Team mentoring

Project management

Prioritization under pressure

communication

Deadline-driven

Education

Bachelor's degree

Tools

Alight

Businessolver

WTW

Conduent

Workday

Oracle

Job description

Deloitte is building a U.S. Benefits Administration practice within its non-governmental Human Capital business, expanding its Workforce Rewards and Compliance capabilities into outsourced platform-plus-services delivery for health and welfare and defined benefit pension administration.

This Senior Manager role drives post-signature client delivery, including implementation, steady-state operations, service quality, and client outcomes.