Senior Manager, Order-to-Cash

PowerToFly; Illinois; Hybrid; USD 138,000 - 208,000; Full time

Benefits offered by this job

Flexible work arrangements

Winter break

401k matching

Paid parental leave

Job summary

Relativity is seeking a senior leader to own Global Billing Operations within the Order-to-Cash function. You will drive end-to-end billing, contract setup, invoicing, payments, and reconciliations across multiple geographies and currencies, ensuring accuracy and timeliness.

The role emphasizes designing scalable processes, maintaining SOX controls, and collaborating with Revenue Accounting, Legal, IT, and Product to enable new monetization models in a fast-growing SaaS environment.

Qualifications

• Over 10 years in Billing Ops/OTC or Revenue Ops, with 3+ years in people management.
• Deep expertise in global billing operations, multi-currency/multi-entity environments.
• Strong design and controls for scalable billing processes and SOX awareness.
• Proficiency with Zuora Billing; working knowledge of Salesforce.
• Experience owning SOX controls for billing or OTC in public companies.

Responsibilities

• Oversee end-to-end global billing operations including contract setup, invoice generation, adjustments, and reconciliation across geographies and revenue streams.
• Establish global billing standards and procedures focusing on completeness, accuracy, and timely cycles.
• Design and maintain scalable billing processes with defined controls and regular reviews.
• Assist SOX control framework management for billing operations; ensure audit readiness.
• Lead cross-functional partnerships with Revenue Accounting, Legal, IT, and Product to ensure operations scale with new products.

Skills

Budget Management

Communication

Leadership

Program Management

Project Management

Risk Management

Stakeholder Management

Strategic Planning

Team Leadership

Vendor Management

Education

Accounting degree/experience preferred

Tools

Zuora Billing

Salesforce

Job description

Posting Type

Remote/Hybrid

Job Overview

The Order-to-Cash (OTC) organization manages the end-to-end process that converts customer agreements into billed, collected, and reported revenue, serving as the operational bridge between commercial commitments and financial outcomes. It oversees customer account setup, contract and billing configuration, invoice generation, payment processing, accounts receivable, collections, dispute resolution, reconciliation, and reporting.

Job Description and Requirements

Global Billing Operations

• Oversee end-to-endglobal billing operations including contract setup, invoice generation,andbilling adjustments,leading topayment applicationandreconciliation across all geographies and revenue streams
• Establish global billing standards and procedures with a focus on completeness, accuracy, and timeliness across all billing cycles
• Ensure billing processes are designed to support complex deal structures, multi-element arrangements, and evolving monetization models
• Strong knowledge of AR operations at a governance level, working withintheOTCteamto ensure end-to-end efficient process
• Participate inmonth-end closeentries,reconciliations, and status tracking

Process Design,Controls& Systems

• Evolve, design, implement, and maintain scalablebilling processes, policies, and procedures with defined controls to ensure completeness and accuracywithregular review cycles to ensure alignment with business models and regulatory requirements
• Assist with management of the SOX control framework for billing operations; ensure all controls are designed effectively and audit-ready
• Assist with maintainingbilling metrics to proactively monitor activity and identifyareas to address
• Serve asakeypoint of contact for internal andexternalOTCaudit related requests
• Leverage AI and systems to enhance OTC functionsacross Zuora, Salesforce, and adjacent systems to streamline billing operations, reduce manual intervention,and improve scalability

Cross-Functional Partnership & Leadership

• Partner with Revenue Accounting, Legal, and Deal Strategy teams to ensure contract terms, pricing constructs,and order flows translate accurately and systematically to accounting systems
• PartnerwithIT, Product, Engineering, and Go-to-Market teams to ensure new products and billing models are operationally supportable before launch
• Partner with IT and Finance Systems to ensure billing platforms are configured to support automation, global scalability, and control requirements
• Lead, mentor, and develop a high-performing team; set clear performance expectations and build organizational capacity for scalewith a strong focus on teamwork

Qualifications

• 10+ years of progressive experience in Billing Operations, Order-to-Cash, or Revenue Operations, with at least 3 years in a people management role
• Deep expertise in global billing operations, includingorder-to-cash workflows, billing adjustments, and multi-currency/multi-entity environments
• Strong command of billing process design and controls with a demonstrated track record of building scalable, accurate, and complete billing frameworks
• Hands-on proficiency with Zuora Billing; working knowledge of Salesforce,anda strong willingness tolearn theexistingbilling logic and processes
• Demonstrated experience owning SOX controls for billing or OTC functions in a public company environment
• Familiarity with AI tools to drive improvements and efficient processing
• Strong cross-functional experienceat all levels, with a focus onteamwork, collaboration,anddrivingbest practices
• Experience in a high-growth SaaS or subscription-based company with complex billing models (usage-based, multi-element, recurring)
• Experience leading billing operationsteamacross multiple geographies
• Participated in periodic accounting closes, adhering to deadlines
• Accounting degree/experience preferred

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

$138,000 and $208,000

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Required Skills

Budget Management, Communication, Leadership, Program Management, Project Management, Risk Management, Stakeholder Management, Strategic Planning, Team Leadership, Vendor Management

What Relativity Has to Offer

Relativity's software helps users organize data and quickly identify key issues during litigation, internal investigations, and compliance projects. They offer their employees great benefits like:

• Flexible work arrangements
• Winter break (office closed from Christmas through New Year's Day)
• 401k matching
• Paid parental leave