Senior Manager, Order-to-Cash

Relativity; Wisconsin; Hybrid; USD 138,000 - 208,000; Full time

Job summary

Relativity, based in Wisconsin, seeks a Senior Manager, OTC to design, execute, and continuously improve global billing operations across revenue streams. You will ensure complete, accurate, and scalable billing processes while maintaining a strong internal controls environment and leveraging AI and automation.

This role requires deep Zuora Billing and Salesforce expertise, cross-functional leadership, and experience with multi-currency environments in a high-growth SaaS setting.

Qualifications

• 10+ years in Billing Operations, OTC, or Revenue Operations with at least 3 years in people management
• Deep expertise in global billing operations across multiple geographies and currencies
• Strong knowledge of billing process design, controls, and audit readiness
• Hands-on proficiency with Zuora Billing; working knowledge of Salesforce
• Experience owning SOX controls for billing or OTC in a public company
• Familiarity with AI tools to improve and automate OTC processes
• Cross-functional experience with IT, Finance, Legal and Revenue teams
• Experience in a high-growth SaaS or subscription business with complex billing models

Responsibilities

• Oversee end-to-end global billing operations including contract setup, invoice generation, and adjustments
• Establish global billing standards for completeness, accuracy, and timeliness
• Design scalable billing processes with governance controls
• Lead SOX control activities for billing operations
• Leverage AI and systems (Zuora and Salesforce) to enhance efficiency and scalability
• Partner with Revenue Accounting, Legal, Deal Strategy and IT to ensure accurate order-to-cash translation
• Mentor and develop a high-performing OTC team across geographies
• Support periodic closes and audit requests

Skills

Budget management

Leadership

Program management

Project management

Risk management

Strategic planning

Team leadership

Vendor management

Cross-functional collaboration

Analytical thinking

Education

Accounting degree

Tools

Zuora Billing

Salesforce

Job description

Job Overview

The Order-to-Cash (OTC) organization manages the end-to-end process that converts customer agreements into billed, collected, and reported revenue, serving as the operational bridge between commercial commitments and financial outcomes. It oversees customer account setup, contract and billing configuration, invoice generation, payment processing, accounts receivable, collections, dispute resolution, reconciliation, and reporting.

Posting Type

Remote/Hybrid

Job Overview

The Senior Manager, OTC will manage the design, execution, and continuous improvement of global billing operations across all revenue streams. This role is responsible for ensuring completeness, accuracy, and scalability of global billing processes while maintaining a strong internal controls environment. The ideal candidate combines deep billing systems expertise, a process-architecture mindset, strong teamwork, and the ability to leverage AI and automation to drive operational excellence across a complex, multi-product OTC ecosystem.

Job Description And Requirements

Global Billing Operations

• Oversee end-to-end global billing operations including contract setup, invoice generation, and billing adjustments, leading to payment application and reconciliation across all geographies and revenue streams
• Establish global billing standards and procedures with a focus on completeness, accuracy, and timeliness across all billing cycles
• Ensure billing processes are designed to support complex deal structures, multi-element arrangements, and evolving monetization models
• Strong knowledge of AR operations at a governance level, working within the OTC team to ensure end-to-end efficient process
• Participate in month-end close entries, reconciliations, and status tracking

Process Design, Controls & Systems

• Evolve, design, implement, and maintain scalable billing processes, policies and procedures with defined controls to ensure completeness and accuracy with regular review cycles to ensure alignment with business models and regulatory requirements
• Assist with management of the SOX control framework for billing operations; ensure all controls are designed effectively and audit-ready
• Assist with maintaining billing metrics to proactively monitor activity and identify areas to address
• Serve as a key point of contact for internal and external OTC audit related requests
• Leverage AI and systems to enhance OTC functions across Zuora, Salesforce, and adjacent systems to streamline billing operations, reduce manual intervention, and improve scalability

Cross-Functional Partnership & Leadership

• Partner with Revenue Accounting, Legal, and Deal Strategy teams to ensure contract terms, pricing constructs, and order flows translate accurately and systematically to accounting systems
• Partner with IT, Product, Engineering, and Go-to-Market teams to ensure new products and billing models are operationally supportable before launch
• Partner with IT and Finance Systems to ensure billing platforms are configured to support automation, global scalability, and control requirements
• Lead, mentor, and develop a high-performing team; set clear performance expectations and build organizational capacity for scale with a strong focus on teamwork

Qualifications

• 10+ years of progressive experience in Billing Operations, Order-to-Cash, or Revenue Operations, with at least 3 years in a people management role
• Deep expertise in global billing operations, including order-to-cash workflows, billing adjustments, and multi-currency/multi-entity environments
• Strong command of billing process design and controls with a demonstrated track record of building scalable, accurate, and complete billing frameworks
• Hands-on proficiency with Zuora Billing; working knowledge of Salesforce, and a strong willingness to learn the existing billing logic and processes
• Demonstrated experience owning SOX controls for billing or OTC functions in a public company environment
• Familiarity with AI tools to drive improvements and efficient processing
• Strong cross-functional experience at all levels, with a focus on teamwork, collaboration, and driving best practices
• Experience in a high-growth SaaS or subscription-based company with complex billing models (usage-based, multi-element, recurring)
• Experience leading billing operations team across multiple geographies
• Participated in periodic accounting closes, adhering to deadlines
• Accounting degree/experience preferred

Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values: $138,000 and $208,000

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Required Skills

Budget Management, Communication, Leadership, Program Management, Project Management, Risk Management, Stakeholder Management, Strategic Planning, Team Leadership, Vendor Management