Senior Manager, Ops Transformation & Systems (Hybrid)

NBCUniversal; California (MO); Hybrid; USD 95,000 - 125,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401(k)

Paid leave

Tuition reimbursement

Employee discounts

Job summary

NBCUniversal is seeking a Senior Manager, Business Operations for the Business Transformation & Systems Management team. You will drive operational excellence, lead cross-functional initiatives, and partner with retailers, internal stakeholders, and technology teams to shape roadmaps and ensure successful adoption post-launch.

You will monitor performance, resolve issues, and identify opportunities for continuous improvement, delivering scalable solutions that add long-term business value.

Qualifications

• Bachelor's degree required.
• Minimum 7 years of experience in business operations, transformation, or systems management within entertainment, media or a related industry.
• Strong project management, communication, and cross-functional collaboration skills.

Responsibilities

• Lead end-to-end project management for cross-functional transformation initiatives, including scope definition, timelines, dependency tracking, risk mitigation, and stakeholder communication, ensuring on-time and on-budget delivery.
• Manage multiple concurrent projects across systems, process, and operational initiatives, balancing priorities while maintaining delivery quality and business impact.
• Establish KPIs and documentation to monitor performance and drive continuous improvement.
• Manage issue and defect resolution with a focus on root-cause and long-term solutions.
• Partner with business and technology leaders to align systems, processes, and operational priorities, ensuring business needs are clearly defined, understood, and actionable.
• Translate strategic objectives into executable plans, coordinating cross-functional teams, managing dependencies, and driving aligned delivery across initiatives.

Skills

Project management

Communication

Cross-functional collaboration

Lean

Six Sigma

Agile

PMP

Education

Bachelor's degree

MBA or equivalent

Tools

Lean

Six Sigma

Agile

PMP

Job description

NBCUniversal is seeking a Senior Manager, Business Operations for the Business Transformation & Systems Management team. You will drive operational excellence, lead cross-functional initiatives, and partner with retailers, internal stakeholders, and technology teams to shape roadmaps and ensure successful adoption post-launch.

You will monitor performance, resolve issues, and identify opportunities for continuous improvement, delivering scalable solutions that add long-term business value.