Senior Manager, Business Ops & Transformation

SmartRecruiters, Inc.; Universal Plaza (CA); Hybrid; USD 95,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid leave

Tuition reimbursement

Employee discounts

Job summary

NBCUniversal is seeking a Senior Manager, Business Operations within the Business Transformation & Systems Management team. You will drive operational excellence across UPHE by leading process innovation, optimizing workflows, and partnering with cross-functional teams globally.

You will shape platform roadmaps, support integrations, and ensure post-launch adoption, while maintaining system stability and continuous improvement. The role reports to the Sr.

Qualifications

• Minimum 7 years of experience in business operations, transformation, or systems management within entertainment, media or a related industry.
• Strong project management, communication, and cross-functional collaboration skills.
• MBA or equivalent experience preferred; Lean, Six Sigma, Agile, PMP or process improvement methodologies.

Responsibilities

• Strategic Collaboration: Partner with business and technology leaders to align systems, processes, and operational priorities, ensuring business needs are clearly defined, understood, and actionable
• Operational Excellence: Lead end-to-end project management for cross-functional transformation initiatives, including scope, timelines, risk, and stakeholder communication
• Innovation and Technology: Manage assigned operational systems and enhancements across the technology roadmap with stakeholders to ensure scalability and alignment
• Vendor engagement and change management: Support vendor engagement, training, and documentation to enable smooth adoption
• Mentor junior team members and foster accountability and growth
• Support continuous improvement through data-driven insights and documentation

Skills

Project management

Communication

Cross-functional collaboration

Education

MBA or equivalent experience

Job description

NBCUniversal is seeking a Senior Manager, Business Operations within the Business Transformation & Systems Management team. You will drive operational excellence across UPHE by leading process innovation, optimizing workflows, and partnering with cross-functional teams globally.

You will shape platform roadmaps, support integrations, and ensure post-launch adoption, while maintaining system stability and continuous improvement. The role reports to the Sr.