Senior Manager, Operations Analytics

Wonder; New York (NY); Hybrid; USD 149,000 - 157,000; Full time

Benefits offered by this job

Equity

401(k) plan

Medical, dental, and vision plans

Disability insurance

Paid time off and vacation

Paid sick leave

Job summary

Wonder is seeking a Sr. Manager, Operations Analytics to lead the performance measurement system for Wonder's Field Operations and to develop dashboards, analytical models, and self‑service tools that enable effective decision‑making and improve restaurant execution, profitability, and guest experience.

The role partners with Operations Excellence, Finance, Product, Culinary, Technology, and Data Foundation teams to translate data into actionable recommendations and establish trusted reporting

Qualifications

• 3–5 years of experience in restaurant operations analytics, BI, FP&A, consulting, or related analytical role.
• Advanced Excel skills and experience building financial models and forecasts.
• Proficiency in SQL with experience querying, transforming, and analyzing large datasets.

Responsibilities

• Own Wonder's operational performance management system across sales, labor, waste, guest experience, productivity, and profitability.
• Define and standardize performance frameworks and leadership reporting.
• Translate complex data into actionable insights that influence business decisions.
• Prepare Weekly and Quarterly Business Review reporting and provide analysis support for Operations Leadership.
• Develop scalable dashboards and reporting tools for visibility into performance.
• Collaborate with Data Foundations, Product, Finance to ensure accurate, scalable reporting.

Skills

Advanced Excel

Financial modeling

Forecasting

SQL

Power BI

Tableau

Looker

Communication

Education

Bachelor's degree

Job description

About Wonder

Everything’s on the menu at Wonder. Except compromise.

Wonder is the mealtime platform built to feed every craving in one order. With Wonder, you can mix and match hundreds of dishes from 20+ exclusive restaurants in a single order, so everyone gets exactly what they’re craving. Enjoy everything from tacos to Thai with $0 delivery fees, plus dine-in or pick up at a Wonder location near you. Each dish is made to order on-site by our culinary team and served hot.

Behind the scenes, Wonder owns and operates every step of the dining experience, from recipe development to the technology that powers our experience, allowing us to deliver quality, variety, and consistency at scale.

Join us as we work to make great food more accessible.

About The Opportunity

The Sr. Manager, Operations Analytics plays a critical role in helping Wonder continuously improve operational performance through data-driven insights, financial analysis, and scalable reporting. As part of the Operations team, this role partners with Operations Excellence, Finance, Product, Culinary, Technology, and Data Foundation teams to transform operational and financial data into actionable recommendations that improve restaurant execution, profitability, and guest experience.

This leader owns the performance measurement system for Wonder's Field Operations organization, developing dashboards, analytical models, reporting frameworks, business insights, and self‑service tools that enable effective analysis and decision‑making. This role will establish and maintain trusted operational reporting that provides consistent performance visibility and serves as the primary source of truth for Field Operations. They will challenge existing assumptions, identify opportunities to simplify operations, and continuously improve how operational performance is measured and managed.

The ideal candidate combines strong analytical expertise with business curiosity, operational acumen, and the ability to translate complex data into clear recommendations that drive measurable business results.

The Impact You Will Make

Operational Performance System & Insights

• Own Wonder's operational performance management system, leveraging key metrics across sales, labor, waste, guest experience, productivity, and profitability to provide a comprehensive view of business performance.
• Define and standardize performance frameworks, business review routines, and leadership reporting that identify trends, diagnose root causes, and prioritize operational improvement opportunities.
• Analyze and translate complex operational and financial data into actionable insights and recommendations that influence business decisions and drive measurable performance improvements.
• Prepare Weekly and Quarterly Business Review reporting and provide analysis support for Operations Leadership.

Reporting Strategy

• Partner with Operations Leadership to develop the strategy and execute ongoing design, development, and maintenance of operational dashboards, scorecards, models, and reporting tools that provide visibility into operational performance.
• Build scalable reporting solutions that prioritize automation, usability, speed, and simplicity for both field and support teams.
• Partner with Data Foundations, Product, and Finance teams to ensure reporting is accurate, scalable, and aligned to enterprise data standards.

Business Performance Analysis

• Serve as the primary analytics partner for Regional Vice Presidents and Market Directors by leading regular office hours, providing consultative support on operational reporting.
• Lead the development of models, forecasts, business cases, and scenario analyses that support operational planning and strategic decision-making.
• Conduct Ad‑hoc analyses and facilitate root‑cause analysis deep dives with cross‑functional partners when operational and business performance variances are identified to quantify business impact and recommend improvement opportunities.
• Partner with Finance and Accounting to understand performance drivers and connect operational execution to financial outcomes.

Initiative Measurement & Cross‑Functional Partnership

• Create measurement plans and reporting mechanisms for pilots, rollouts, and operational initiatives in partnership with Operations, Product, Culinary, Training, Finance, and Data Foundation stakeholders.
• Evaluate pilot and rollout performance, quantify operational and financial impact, and provide recommendations that inform scaling decisions and continuous improvement.
• Partner with functional leaders (e.g., Director of Workforce Planning, Ops Leadership, Financial Analyst) to translate performance objectives and business requirements into scalable reporting solutions, collaborating with Data Foundations to develop enterprise reporting capabilities and creating self‑service reporting tools that enable effective analysis and decision‑making.

Operational Analytics Capability & Continuous Improvement

• Partner with Learning and Development to develop scalable training and reference materials that enable Mangers in Training and field leaders understand Wonder’s operational reporting, KPI framework, and how to use performance insights to improve execution.
• Champion the evolution of Wonder's Field Operations reporting capabilities by partnering with Product, Technology, and Data Foundations to deliver increasingly automated, real‑time insights that improve operational decision‑making.
• Drive adoption of Wonder's operational reporting by gathering field feedback, identifying usability improvements, and continuously enhancing reporting tools to better support operational decision‑making.

What You Bring To The Table

• Bachelor's degree in Business, Finance, Economics, Analytics, Statistics, Engineering, Operations Management, or related field.
• 3–5 years of experience in restaurant operations analytics, business intelligence, FP&A, consulting, or a related analytical role.
• Advanced Excel skills and experience building financial models, forecasts, and conducting business analyses.
• Proficiency in SQL with experience querying, transforming, and analyzing large datasets.
• Experience building dashboards and reporting solutions using Power BI, Tableau, Looker, or similar platforms.
• Strong analytical, problem‑solving, and communication skills with the ability to translate complex data into actionable business insights.

Got These? Even Better

• Experience supporting restaurant, hospitality, retail, franchise, logistics, or other multi‑unit operating environments.
• Understanding of restaurant P&Ls, labor management, unit economics, and operational performance metrics.
• Experience supporting pilots, operational testing, or continuous improvement initiatives.
• Experience leveraging AI‑enabled analytics, automation, or predictive modeling to improve business performance.
• Experience in a high‑growth, technology‑enabled, or private equity‑backed environment.

As a matter of company policy, Wonder does not sponsor applicants for employment visa status for this role.

Our hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in‑person collaboration and connection. You're welcome—and encouraged—to be in the office up to 5 days a week if it works for you.

NYC:

$149,000-$157,000 per year.

Wonder uses geographic‑specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.

Benefits

The benefits applicable to this role include a competitive compensation package with equity and a 401(k). We also offer a choice of medical, dental, and vision plans, company paid short and long term disability coverage, paid time off including flexible time off for exempt employees, paid vacation for non‑exempt employees, and paid sick leave in compliance with applicable law in addition to paid parental leave, discounted meals and exclusive perks across the Wonder family of brands.

Eligibility, effective dates, and available plan options vary by employment classification and location. To learn more about benefits for this role, visit our Careers page here.

A Final Note

At Wonder, we build the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E‑Verify program to confirm employment eligibility. If you need an accommodation during the interview process, please let your recruiter know.