Senior Manager, Operations - 2293771

UnitedHealth Group; New York (NY); On-site; Confidential; Full time

Job summary

UnitedHealth Group is seeking a Senior Manager, Operations to oversee a range of projects within the healthcare sector. The ideal candidate will possess a strong healthcare background, proven leadership skills, and experience with Epic, contributing to our mission of improving health outcomes across the Tri-State region. You'll engage with teams to maintain project goals while ensuring effective communication and collaboration.

Benefits

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase

401k contribution

Qualifications

• Proven experience in healthcare operations.
• Ability to manage time and priorities effectively.
• Solid written and oral communication skills.

Responsibilities

• Plan, manage, and coordinate projects across the region.
• Communicate project goals and deliverables.
• Oversee execution of program-related projects.

Skills

Leadership

Team Collaboration

Communication

Organizational Skills

Customer Service

Education

Healthcare Background

Tools

Epic

Microsoft Applications

Job description

Opportunities with Optum in the Tri-State region (formerly CareMount Medical, ProHEALTH New York and Riverside Medical Group). Come make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey and Connecticut. Work with state-of-the-art technology and brilliant co-workers who share your passion for helping people feel their best. Join a dynamic health care organization and discover the meaning behind Caring. Connecting. Growing together.

The Senior Manager, Operations works on a wide range of projects, activities, and initiatives. This is a full-time position for an experienced operational leader. The ideal candidate will have a solid healthcare background, have knowledge of Epic and be a motivated self-started with excellent leadership, team collaboration, communication, and organizational skills.

The Senior Manager of Operations will plan, manage, and coordinate projects across the region, to ensure goals and objectives of multiple and large projects are accomplished within allocated time-frame. This role requires a strategic thinker with a solid background in healthcare operations, project management and team collaboration.

Location: 1 Dakota Dr Lake Success, NY

Hours: First shift, Monday - Friday, 37.5 Hours per week

Primary Responsibilities:

Project Management

• Develop and communicate project goals and deliverables
• Prepare project and program specific plans, outlining and defining project related tasks, responsibilities, dependencies, and timelines
• Oversee the execution of program related projects – ensuring that project activities are achieving Program Milestones
• Coordinate and communicate the activities/tasks of all project team members
• Identify, document and assist in remediation to all project related issues and risks
• Communicate the status of each project. Ensuring key stakeholders are aware of timeline, scope and open risks/issues
• Facilitate program related meetings while maintaining status reports and meeting notes
• Identifying and evaluating all resource requirements for the program(s)
• Determine timelines and deliverables for each project
• Maintains a high-level understanding of business process and drivers
• Work with Business owners and assist them with identifying and discussing options available to them to achieve their objectives
• Coordinate and lead team meetings to ensure proper communication and prioritization is conveyed
• Encourage teamwork through cooperative interaction with co-workers
• Maintain operational tracking documents and project reports
• Perform all other duties and responsibilities as requested

Operational Support

• Conduct site visits when necessary to observe, coach and provide feedback toward achieving department goals and objectives
• Coordinate and lead meetings on identified subjects to ensure proper communication and prioritization is conveyed
• Work with Operations Directors and assist them with identifying and discussing options available to their practices to achieve goals
• Ability to build good relationships with groups/managers/directors and/or providers required
• Can assist the operations directors with the roll out projects or initiatives for the organization
• Collaborates with the operations team to monitor and improve key performance indicators related to all organizational goals
• Encourage teamwork through collaboration with co-workers and other departments
• Perform all other duties and responsibilities as requested

Epic

• Understands and can work comfortably within Epic
• Overall Operational Support
• Templates
• MyChart Metrics
• E-Check In
• Decision Trees
• Pulling Metrics
• Running Reports

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Ability to work with, understand and appreciate end user workflow
• Ability to manage time effectively, set priorities and schedule activities
• Proven solid written and oral communications skills
• Proven excellent interpersonal and customer service skills
• Ability to identify solutions to non-standard requests and problems
• Proven advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Teams and other web-based applications
• Epic experience

The salary range for this role is $71,600 to $140,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.