Senior Manager of User Experience Research

Everlaw; Michigan; On-site; USD 150,000 - 190,000; Full time

Job summary

Everlaw is seeking a Senior Manager, User Experience Research to lead our research function and advance how legal professionals interact with AI-powered workflows.

You will partner with Product, Engineering, Marketing and Data Science to translate insights into strategy, mentor researchers, and craft durable narratives that influence product priorities and outcomes.

Qualifications

• Portfolio of research work showing impact on product outcomes (personas, journey maps, empathy maps).
• Experience leading or mentoring research teams.
• Exceptional synthesis and storytelling skills turning data into narratives that influence decisions.
• Strong judgment and prioritization across competing initiatives with clear communication.
• Comfort working in ambiguity with focus and purpose.
• At least 8 years of user research in B2B SaaS/enterprise/data-heavy/regulatory products.
• Authorized to work in the United States without restrictions.

Responsibilities

• Lead Everlaw’s user research function as a strategic player-coach and shape the AI-powered litigation platform.
• Partner with cross-functional leaders to focus research on high-impact questions and translate insights into product strategy.
• Personally lead strategic studies and scale research through frameworks and AI-enabled tools.
• Set user research strategy and quarterly roadmap aligned with business priorities.
• Synthesize findings into durable artifacts and narratives that drive product decisions.
• Direct strategic, highly ambiguous projects around how legal professionals interact with AI workflows.
• Manage a small, high-performing team with clear expectations and accountability.
• Collaborate with Product, Engineering, Marketing, and Data Science to bring customer evidence into decisions.

Job description

• As Senior Manager, User Experience Research, you’ll lead Everlaw’s user research function as a strategic player-coach, uncover foundational insights, bring clarity to complex problems and shape the future of our AI-powered litigation platform
• You will partner with cross-functional leaders to focus research capacity on the highest-impact questions, personally lead strategic studies, and turn insights into compelling narratives that influence product strategy and priorities
• In this role, you will build a durable understanding of our customers, elevate research craft, scale the practice through thoughtful democratization and AI-enabled tools, and develop researchers to do their best work
• Set the user research strategy and quarterly roadmap, translating business and product priorities into focused, high-impact research initiatives
• Drive impact through storytelling by synthesizing complex research findings into compelling narratives and durable artifacts that create shared understanding, build conviction, shape product strategy and drive decisions
• Personally lead strategic, highly ambiguous research projects, particularly around how legal professionals evaluate, interact with, and build trust in AI workflows
• Manage a small, high-performing team, creating clarity around roles, expectations, and impact while reinforcing strong performance, research quality, and team accountability
• Set a high bar for rigorous research, thoughtful critique, curiosity, and customer empathy. Help the team apply the right qualitative or quantitative method for the decisions at hand
• Partner closely with leadership across Product, Engineering, Marketing, and Data Science to bring customer evidence into key decision-making processes
• Scale the impact of the research function by building self-service frameworks, AI-enabled tools, and operational systems that empower product teams while preserving rigor for critical questions

Benefits

• Mind & Body - Everlaw cares about the whole person, and that is underscored by our health care plan. Everlaw offers employees and their dependents private health insurance which covers 100% of employee health insurance premiums and 60% of dependent premiums.
• Investing in Your Future - Everlaw believes in building for the long-term – for both our product and our employees. Everlaw enrolls employees in a pension fund upon hire where employees contribute 4% of their salary with a company match of 4%. An additional 1% comes from the UK government in the form of tax relief.
• Family Bonding - Everlaw supports growing families by ensuring employees receive 100% of their salary for up to 10 weeks for family-bonding leave, in addition to 8 weeks of fully paid leave for birthing parents.
• Everlawlidays and More - When you have a group of highly skilled, highly driven truth-finders, it’s important to build in breaks for recharging. Everlaw offers employees 20 days of paid holiday per calendar year in addition to the eight public holidays in England and Wales. Everlaw also recognises four ‘Everlawlidays’ that are designated days off for the whole company. Upon their fourth work anniversary, employees are upgraded to 23 days of holiday and to 27 days on their seventh work anniversary.
• On-Site Lunches and Snacks - Enjoy delicious daily catered lunches and sample the rotating snack and beverage selections in our London office.
• Never Stop Learning - We are committed to Everlawyers’ professional growth and encourage employees to pursue the right learning and development opportunities for wherever they are in their journey. With an annual Learning & Development stipend of £1,600, Everlawyers can attend conferences, obtain certifications, join classes and meet with career coaches.
• Giving Back - We are committed to supporting our local communities so we build in time for you to give back. In addition to time off for company-sponsored volunteer events, employees get four paid hours per quarter to volunteer at any charity recognised by the HMRC.
• Creating Community - Everlaw is filled with empowered, passionate problem solvers who like to have fun. From team dinners to holiday parties, Everlaw hosts optional company-wide bonding events regularly. Additionally, each department is given a monthly budget for activities and events planned by you and your colleagues. Events have included go-karting, escape rooms, trapeze classes and intramural sports.

• You bring a portfolio or body of work showing how your research shaped product outcomes, including durable artifacts like personas, journey maps, empathy maps etcYou’ve demonstrated the ability to elevate research practice and mentor researchers, with experience leading or managing research team members
• You’ve exceptional synthesis and storytelling skills, turning complex data into compelling narratives that build conviction and influence executive decisions
• You are skilled at translating complex business problems into structured research plans and bringing cross-functional partners along to shared understanding
• You apply strong judgment and prioritization across competing initiatives, with excellent communication skills that let you influence, align, and inspire across functions
• You’re comfortable operating in ambiguity and helping teams navigate it with clarity and purpose
• You have at least 8 years of user research experience, with a track record of shaping product strategy for complex B2B SaaS, enterprise, data-heavy, or regulated products
• You bring deep expertise in mixed-methods research, seamlessly combining qualitative discovery, quantitative methods, and product analytics to answer complex questions
• You are authorized to work in the United States without restrictions