Senior Manager of Technology

The TJX Companies, Inc.; Framingham (MA); On-site; USD 117,000 - 152,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Medical/dental/vision insurance

HSA

Life insurance

Short/long-term disability

Paid holidays/vacation/sick/bereavment

EAP

Job summary

The TJX Companies, Inc. is seeking a Senior Manager of Technology for Marmaxx Store Operations in Framingham, MA.

You will serve as the primary business partner for key platforms (UKG Pro, Logile, WorkJam, Reflexis) and lead enhancements to labor scheduling, communication, and task management to boost efficiency and customer experience. You will collaborate with HR, Payroll, IT, and Store Operations to translate business needs into technology solutions, manage deployments, and deliver training

Qualifications

• 6+ years of experience in retail operations, workforce management, store systems, or a related field.
• Bachelor's degree in Business, Information Systems or a related field preferred, or equivalent experience
• Experience managing teams
• Experience supporting enterprise software and systems implementation, preferred experience with systems such as these: UKG Pro, Logile, WorkJam, Reflexis
• Strong understanding of labor management, scheduling, workforce planning, and retail operations.
• Experience leading system implementations, enhancements, and business process improvements.
• Demonstrated ability to translate business needs into technology solutions.
• Strong analytical, project management, and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Experience with change management and enterprise technology deployments.

Responsibilities

• Serve as the business lead and subject matter expert for UKG Pro, Logile, WorkJam, and Reflexis.
• Drive continuous improvement of workforce management, scheduling, task management, communication, and labor optimization platforms.
• Partner with HR, Payroll, IT, and Store Operations to identify system enhancements and prioritize business requirements.
• Manage system configurations, testing, upgrades, and rollout activities to support evolving business needs.
• Analyze workforce and operational data to identify opportunities to improve labor productivity, scheduling effectiveness, and store execution.
• Develop and maintain system governance, user support processes, and operational standards.
• Lead cross-functional projects involving store technology, workforce management, scheduling, and operational execution.
• Create and deliver training, communications, and change management plans to support adoption of new functionality and processes.
• Act as the primary liaison between Field Leaders, corporate partners, and external vendors.

Skills

Analytical skills

Project management

Communication

Stakeholder management

Leadership

Problem solving

Education

Bachelor's degree in Business or Information Systems

Tools

UKG Pro

Logile

WorkJam

Reflexis

Job description

Senior Manager of Technology | Marmaxx Store Operations

Position Summary

This role serves as the primary business partner and informed and influential voice of store operations for key technology platforms including UKG Pro, Logile, WorkJam, and Reflexis. This role ensures store teams have the tools, processes, and support needed to operate efficiently and deliver an exceptional internal and external customer experience. By improving how our stores schedule labor, communicate priorities, manage tasks, and engage associates, this leader will directly influence operational efficiency, Associate experience, and business performance. The role will partner closely with Store Operations, Human Resources, IT, Payroll, Learning & Development, and Field Leadership to drive system enhancements, improve operational processes, support workforce planning initiatives, and lead the successful implementation of technology solutions across Marmaxx stores.

Key Responsibilities

• Serve as the business lead and subject matter expert for UKG Pro, Logile, WorkJam, and Reflexis.
• Drive continuous improvement of workforce management, scheduling, task management, communication, and labor optimization platforms.
• Partner with HR, Payroll, IT, and Store Operations to identify system enhancements and prioritize business requirements.
• Manage system configurations, testing, upgrades, and rollout activities to support evolving business needs.
• Analyze workforce and operational data to identify opportunities to improve labor productivity, scheduling effectiveness, and store execution.
• Develop and maintain system governance, user support processes, and operational standards.
• Lead cross-functional projects involving store technology, workforce management, scheduling, and operational execution.
• Create and deliver training, communications, and change management plans to support adoption of new functionality and processes.
• Act as the primary liaison between Field Leaders, corporate partners, and external vendors.

Who We Are Looking For

• 6+ years of experience in retail operations, workforce management, store systems, or a related field.
• Bachelor's degree in Business, Information Systems or a related field preferred, or equivalent experience
• Experience managing teams
• Experience supporting enterprise software and systems implementation, preferred experience with systems such as these preferred:

• UKG Pro
• Logile
• WorkJam

• Strong understanding of labor management, scheduling, workforce planning, and retail operations.
• Experience leading system implementations, enhancements, and business process improvements.
• Demonstrated ability to translate business needs into technology solutions.
• Strong analytical, project management, and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Experience with change management and enterprise technology deployments.

• Associate discount
• 401(k) match
• medical/dental/vision
• HSA
• health care FSA
• life insurance
• short/long-term disability
• paid holidays/vacation /sick/bereavement/parental leave
• EAP
• incentive programs for management
• auto/home insurance discounts
• tuition reimbursement
• scholarship program
• adoption/surrogacy assistance
• smoking cessation
• child care/cell phone discounts
• pet/legal insurance
• credit union
• referral bonuses

All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Location:

USA Home Office Framingham MA 550 Cochituate Rd

This position has a starting salary range of USD $117,000.00 to $152,100.00 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. This position is eligible for an annual incentive as well as long-term incentives.