Senior Manager of Technical Program Management

Lumen; Montpelier (VT); On-site; USD 132,000 - 176,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Voluntary lifestyle benefits

Job summary

Lumen is seeking a Manager of Technical Program Management to lead a team of TPMs, RTEs, and Sr. RTEs across SAFe and SDLC programs.

You will define standards, drive outcomes, and partner with Product, Engineering, Architecture, and operations to ensure on-time, high-quality delivery in a remote US setting. This role requires 10+ years in technical program management and 3+ years of people leadership, with strong coaching, governance, and executive reporting skills.

Qualifications

• 10+ years in technical program management or related roles.
• 3+ years of people leadership managing TPMs, RTEs, Sr. RTEs.
• Experience establishing PM standards, governance routines, dashboards, planning calendars, escalation models, dependency management practices, and reporting mechanisms.
• Strong understanding of Agile, Scrum, Kanban, SAFe practices, PI Planning, ART operations, SDLC execution, software delivery, and portfolio delivery governance.
• Demonstrated ability to coach delivery leaders and influence senior stakeholders across Product, Engineering, Architecture, Operations, and business functions.
• Ability to translate delivery data and risks into executive-ready insights and improvement plans.
• Proficiency with Jira, Jira Align, Confluence, Planview and Power BI for executive reporting

Responsibilities

• People Leadership: Manage, coach, develop, and evaluate TPMs, RTEs, and Sr. RTEs; set expectations and ensure accountability.
• TPM and RTE Operating Model Ownership: Define standards, playbooks, dashboards, and governance routines for delivery and ART execution.
• Portfolio Execution Alignment: Ensure work aligns with priorities, PI calendars, roadmaps, and objectives.
• Risk, Dependency & Escalation Governance: Establish methods for managing risks, impediments, dependencies, and executive visibility.
• Metrics & Performance Management: Monitor health, flow metrics, milestone confidence, and adoption to drive improvements.
• Stakeholder Leadership: Partner with Product, Engineering, Architecture, and Operations to resolve issues and improve planning quality

Skills

Technical program management

People leadership

Agile / SAFe

Executive reporting

Stakeholder management

Tools

Jira

Jira Align

Confluence

Clarity

Planview

ServiceNow SPM

Power BI

Job description

Lumen is the trusted network for the AI-powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high-performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI-ready connectivity, join us today.

The Role

The Manager of Technical Program Management is a people leader and delivery operations leader responsible for managing Technical Program Managers (TPMs), Release Train Engineers (RTEs), and Senior Release Train Engineers (Sr. RTEs) within Lumen’s Software Development Life Cycle (SDLC). This role ensures technical program delivery and Agile Release Train execution operate with consistent standards, clear accountability, strong coaching, and measurable impact across complex technology programs and Agile Release Trains.

This leader is accountable for building and managing a high-performing delivery leadership team that spans TPMs and RTEs, aligning program execution and ART execution practices across the portfolio, improving delivery transparency, strengthening escalation discipline, and ensuring teams are focused on outcomes, flow, predictability, risk management, dependency management, and relentless improvement. The role partners closely with TPMO leadership, Product, Engineering, Architecture, Business Owners, and portfolio stakeholders to ensure technical programs and ART execution support business priorities and enterprise delivery outcomes.

Location

This is a remote opportunity open to candidates located anywhere in the U.S.

The Main Responsibilities

• People Leadership: Manage, coach, develop, and evaluate TPMs, RTEs, and Sr. RTEs; set expectations, provide feedback, support career growth, and ensure the team operates with clear priorities, role clarity, and accountability.

• TPM and RTE Operating Model Ownership: Define and maintain standards, playbooks, templates, dashboards, cadence expectations, governance routines, and escalation models for technical program delivery and ART execution across assigned programs and trains.

• Portfolio Execution Alignment: Ensure TPM, RTE, and Sr. RTE work is aligned to business priorities, PI planning calendars, portfolio objectives, product roadmaps, technical delivery commitments, and leadership expectations.

• Risk, Dependency & Escalation Governance: Establish consistent methods for managing technical program risks, ART risks, impediments, dependencies, escalation paths, accountability, and executive visibility across the TPM and RTE organization.

• Metrics & Performance Management: Monitor program health, ART health, TPM effectiveness, RTE effectiveness, delivery predictability, flow metrics, milestone confidence, dependency trends, and operating model adoption; use insights to drive improvement actions.

• Stakeholder Leadership: Partner with senior Product, Engineering, Architecture, TPMO, Operations, and business leaders to resolve delivery issues, clarify ownership, improve planning quality, and strengthen cross-functional technical execution.

What We Look For in a Candidate

• 10+ years of experience in technical program management, program management, project management, Agile delivery, SDLC operations, platform delivery, systems delivery, or enterprise technology delivery.

• 3+ years of people leadership experience managing TPMs, RTEs, Sr. RTEs, project managers, program managers, Scrum Masters, Agile delivery leaders, or similar delivery roles.

• Experience establishing technical program management and Agile delivery standards, governance routines, dashboards, planning calendars, escalation models, dependency management practices, and reporting mechanisms.

• Strong understanding of technical program management, Agile, Scrum, Kanban, Lean-Agile principles, SAFe practices, PI Planning, ART operations, SDLC execution, software delivery, and portfolio delivery governance.

• Demonstrated ability to coach TPMs, RTEs, Sr. RTEs, and delivery leaders; manage performance; resolve organizational impediments; and influence senior stakeholders across Product, Engineering, Architecture, Operations, and business functions.

• Ability to translate technical delivery data, program risk, ART health, dependency exposure, and milestone confidence into executive-ready insights, recommendations, and improvement plans.

• Tooling & Executive Reporting: Advanced experience with Jira, Jira Align, Confluence, Clarity, Planview, ServiceNow SPM, Power BI, Agile dashboards, roadmap tools, flow metrics, program health reporting, and executive-ready reporting preferred.

• PMP, SAFe RTE, SPC, SAFe Agilist, PMI-ACP, CSM, CSPO, or equivalent experience preferred.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$132,232 - $176,310 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY

$138,844 - $185,124 in these states: CO HI MI MN NC NH NV OR RI

$145,456 - $193,940 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits (https://jobs.lumen.com/global/en/benefits-statement)

Bonus Structure

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AI-focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:

https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-based basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen’s Global Employment Applicant and Talent Community Privacy Notice, please visit:

https://jobs.lumen.com/global/en/privacy-notice

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.