Senior Manager of Platform Management (Payments)

Airbnb; United States; On-site; USD 240,000 - 360,000; Full time

Benefits offered by this job

Paid volunteer time

Health food and snacks

Generous parental and family leave

Learning and development

Annual travel and experiences credit

Job summary

Airbnb is seeking a senior platform leader to drive the strategy and execution of our guest payment capabilities, including pay-ins, refunds, payment plans, and global/local methods.

You will lead end-to-end product development across cross-functional teams, mentor senior managers, and partner with compliance, risk, and legal to scale payments globally while improving performance and resilience of the payment funnel.

Qualifications

• 12+ years of product management experience in payments, money movement, or related areas.
• Experience delivering pay-ins, pay-outs, refunds, and reporting at scale.
• Proven ability to lead cross-functional teams and manage stakeholders.
• Global perspective with experience building products for multiple countries.

Responsibilities

• Deliver and evolve Guest Payments Platform Strategy & Roadmap for pay-ins, refunds, plans, methods, and resilience.
• Oversee end-to-end product development lifecycle for guest payment sub domains from concept to launch.
• Lead cross-functional teams with engineering, design, risk, compliance and product marketing.
• Mentor and develop a high-performing platform team of senior managers.
• Contribute to overarching payments platform strategy and drive stakeholder alignment.
• Define metrics and ensure continuous improvement of payment quality and performance.

Skills

Payments product leadership

Cross-functional leadership

Strategy & roadmap

Partner onboarding

Stakeholder management

Payments risk & compliance

Team leadership & mentoring

Tools

Payments platforms

Risk/compliance tooling

Job description

• Within the payment organization, the platform team comprises individuals that manage our products and experiences related to checkout, payment methods, risk, compliance, and hosts payouts. We are seeking a strong Senior Platform leader to manage all aspects of our guest payment capabilities and experiences
• This includes enabling new global and local payment methods, onboarding and validating methods with our processing partners, managing post transaction interactions such as refunds and transaction reporting, and finally creating and expanding our growing portfolio of installments and financing solutions to help pay for trips and trip related services
• This role is a key leadership position within the platform product organization and will report into our Global Director of Payments Platform Product management
• Deliver and evolve Guest Payments Platform Strategy & Roadmap: Lead the development and execution of the Payments platform strategy and roadmap for Guest Pay-ins, refunds, payment plans, methods and processing resilience. This also includes product leadership working alongside engineering on redundancy,vaulting, processor performance and optimization and availability across the entire payment funnel
• Manage Execution & Delivery: Oversee the end-to-end product development lifecycle for the various sub domains within the guest payment team, from concept and feasibility analysis to execution, launch, and post-launch optimization
• Lead Cross-Functional Teams: Guide and collaborate with cross-functional teams (Engineering, Design, Product Marketing, Platform Risk, Compliance, etc.) to deliver high-quality capabilities and ensure dependencies are managed effectively
• Team Leadership & Development: Lead, mentor, and develop a high-performing team of senior platform managers, fostering a culture of excellence and innovation
• Contribute to overarching Payment Platform Strategy: Act as a key contributor to the broader payments platform strategy, providing expert insights on the competitive landscape, emerging technologies, and consumer trends
• Stakeholder Management & Communication: Manage stakeholder expectations and present plans, progress, and outcomes to senior leadership and other cross-functional partners to ensure alignment and influence outcomes
• Operational Excellence: Define and monitor key product metrics, ensuring product quality and continuous improvement to meet operational and business goals

Benefits

• Paid volunteer time
• Health food and snacks
• Generous parental and family leave
• Learning and development
• Annual travel and experiences credit

Ability to synthesize large amounts of unstructured and diverse information into a single, clear set of requirementsGlobal perspective: experience building products for different countries and culturesProven product management experience with a deep understanding of stakeholder needsStrong interpersonal skills: able to push back, ask questions, and challenge others while creating lasting, collaborative partnershipsBonus points for experience with global and local payment methods that are not credit cards and experience across Payments, Risk, and Compliance systems and toolsExperience working directly with non-product teams such as legal, tax, compliance, risk, and payments operationsDirect experience working with EngineersStartup experience: comfortable with a fast pace, changing needs, and limited resources. Bonus points if you have also worked at large, scaled organizations and can balance the best of both worlds12+ years of product management experience in inbound (pay-ins) and outbound (pay-outs) money movement within a payments, finance, or heavily transactional company