Senior Manager of Operations

Applause; New York (NY); Hybrid; USD 140,000 - 210,000; Full time

Benefits offered by this job

Work life balance

Recognition program

Learning & development

Company events

Giving back

Job summary

Applause seeks a Senior Manager of Operations to lead operational strategy, processes, and resources across multiple data collection sites in the United States, with potential international locations. The role carries a senior leadership scope and a strong impact on the company’s Delivery Operations and growth.

The position is hybrid, requiring 3–4 days on site at our Midtown NY office, and requires managing budgets, capacity planning, and cross-functional collaboration with Delivery, PMO, and

Qualifications

• 5+ years of experience directly managing teams.
• Demonstrated ability to thrive in fast-paced environments with ambiguous requirements.
• Budget ownership and resource planning experience.
• PMP, Six Sigma, Scrum or Agile certification preferred but not required.
• Strong analytical ability to transform data into actionable insights.
• Excellent organizational skills and attention to detail.

Responsibilities

• Develop and implement Operations strategy across U.S. data collection sites and potential international locations.
• Oversee operating budgets for all collection facilities and drive cost optimization.
• Lead site leads and technical resources to ensure day-to-day operations.
• Define scalable processes to improve efficiency and consistency across locales.
• Ensure quality measurements, data quality and regulatory compliance.
• Collaborate with Delivery, PMO, Security and Infosec to align on capacity planning and growth.

Skills

Cross-functional leadership

Budget ownership

Data-driven analysis

External communications

Project management

Process improvement

Multi-location coordination

People management

Quality and compliance

Job description

• As Senior Manager of Operations you will be responsible for managing operational strategy, processes and resources across multiple data collection sites primarily based in the United States, alongside potential international locations
• In this role, you will have a senior level position and a hugely positive impact on the success and continued scale of our Delivery Operations
• You will be responsible for the long term strategy and initiatives to scale and enhance our existing processes across our data collection facilities
• You will be directly responsible for managing the operating budget at each data collection location, working collaboratively with Global Delivery and PMO to make cost optimization decisions
• You will have direct oversight of a team of resources responsible for day to day operations activity
• This role will be a hybrid role with 3-4 days a week on site in our Midtown NY office
• Develop and Implement Operations strategy:
• Define Operations goals and objectives in collaboration with Delivery, Community and PMO resources
• Design and Implement scalable Operating processes focused on efficiency of resources and process consistency across collection locales
• Monitor and report on execution of Operations strategy
• Provide thought leadership for all matters related to Operations, Testing Services and Compliance
• Manage Operating Budget for all Applause collection facilities
• Utilize financial forecasts to drive headcount and facilities decisions
• Own capacity planning, proactively planning for growth by developing core team members and flexible operating schedules to maximize utilization of resources and facilities
• Lead Operation and Testing Services Team
• Lead a team of site lead and technical resources responsible for the day to day operations at their respective collection facilities
• Foster collaboration and communication among team members to ensure alignment across Operations, Delivery and Community teams
• Ensure Quality and Compliance
• Develop and Implement Quality Measurement and Control rubrics and processes
• Monitor Data Quality to proactively gaps
• Partner directly with Security and Infosec partners to ensure Compliance
• Drive Operational Excellence:
• Develop and implement operational processes and best practices to ensure efficient and effective operational activity
• Work with cross-functional teams to identify areas for process improvement and implement changes as necessary

Benefits

• Work/Life Balance: Applause offers in-office, hybrid and remote work opportunities across all of our global locations. For those in office, we have a casual environment with plenty of drinks and snacks. We are also proud to extend generous paid time off and paid parental leave to every Applause employee.
• Employee Recognition: celebrate wins big and small with monthly, quarterly, annual and on-the-spot awards – cash, gift cards, points to spend in the company store and more.
• Learning & Development: Applause employees have access to a major learning platform catalog. We encourage professional development through Applause-curated curriculum and personal development through any courses that interest you. We also conduct online diversity training for every employee.
• Applause Fun: Through our company stores, employees may receive Applause-branded swag for new hire gifts, anniversaries and recognition awards. We also sponsor company events locally and globally, in person and virtually.
• Giving Back: Applause takes great pride in giving back to the community. We support charitable organizations like dream.org, National Society of Black Engineers, GLAAD, United Way and Cradles to Crayons through financial donations and volunteer work. Got something specific you’re passionate about? Let us know.

• Solid organizational skills including attention to detail and multitasking skillExperience managing cross functional teams across multiple locations is a plusPrevious experience with participant data collections in relation to digital devices and technologies such as smart watches, smart glasses and AI-enabled video is highly preferred5+ years of experience directly managing teamsDemonstrated capacity to thrive in very fast-paced, high-stakes environments often with ambiguous requirements, consistently executing high-impact solutions under aggressive timelinesPMP, Six Sigma, Scrum or Agile certification preferred but not requiredDemonstrated history of financial management, budget ownership and resource planningComfortable leading external communication or presentations with customersAnalytical ability required to gather data, perform transformation, perform complex analysis, and solve both business and technical problems