Senior Manager, Model of Care Administration

4062 Aetna Resources, LLC; Hartford (CT); Hybrid; USD 75,000 - 183,000; Full time

Job summary

CVS Health is seeking a Senior Manager, Model of Care Administration to lead the operational administration, documentation, and coordination of Model of Care activities across cross-functional teams. You will own timelines, ensure accuracy, and produce high-quality materials using Word, PowerPoint, Excel, and Outlook.

This full-time, hybrid role requires 5+ years in health plan operations or related fields, with strong writing, organizational skills, and the ability to move complex work forward

Qualifications

• 5+ years of experience in health plan operations, program administration, regulated documentation, proposal development, or a related field
• Advanced proficiency in Microsoft Word and strong working knowledge of Microsoft Office applications, including PowerPoint, Excel, and Outlook
• Demonstrated experience developing, editing, formatting, and finalizing complex, high-visibility documents with strong attention to detail and version control
• Experience supporting regulated submissions and/or Medicare Advantage, SNP, or Model of Care documentation
• Proven ability to manage multiple high-priority deliverables, coordinate cross-functional input, and maintain quality under tight deadlines
• Strong written communication skills and the ability to work independently, exercise judgment, and proactively identify risks and gaps

Responsibilities

• Partner with MOC team to administer and coordinate Model of Care activities, including committee meetings, annual updates, and related deliverables
• Develop, format, edit, and maintain high-quality documents, presentations, and supporting materials using Microsoft Word and other Microsoft Office applications
• Coordinate input from cross-functional partners to support development and completion of Model of Care materials
• Manage timelines, workplans, version control, documentation, and follow-up actions to ensure work progresses on schedule
• Prepare materials for meetings, oversight reviews, and committee discussions, including agendas, presentations, notes, and action items
• Maintain clear source-of-truth documentation for Model of Care processes, decisions, and deliverables that you support
• Review materials for quality, accuracy, completeness, consistency, and professional presentation prior to review or submission
• Identify risks, gaps, and dependencies early and elevate concerns as needed to protect timelines and deliverable quality
• Drive process improvements that strengthen efficiency, organization, and consistency across Model of Care administration
• Partner effectively with business and functional teams to clarify requirements, align on expectations, and keep work moving forward

Skills

Health plan operations

Documentation management

Independent judgment

Cross-functional coordination

Education

Bachelor’s degree or equivalent combination of education and directly relevant experience

Tools

Microsoft Word

PowerPoint

Excel

Outlook

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. This role is hybrid, requiring 2-3 days per week working from the office. Candidates must reside within a commutable distance Scottsdale, AZ, Hartford, CT or Moon Township, PA.

The Senior Manager, Model of Care Administration is responsible for leading the operational administration, documentation, and coordination required to support Model of Care activities and deliverables.

This role drives annual updates, develops and maintains high-quality materials, coordinates cross-functional input, and ensures deadlines, submissions, and supporting documentation are accurate, complete, and well organized.

This position is ideal for a highly skilled colleague who brings strong execution discipline, advanced Microsoft Office capabilities, and the ability to move complex work forward across multiple stakeholders.

While this role does not have direct people leadership responsibility, it requires a ownership, influence, and independent judgment.

Key Responsibilities

• Partner with MOC team to administer and coordinate Model of Care activities, including committee meetings, annual updates, and related deliverables
• Develop, format, edit, and maintain high-quality documents, presentations, and supporting materials using Microsoft Word and other Microsoft Office applications
• Coordinate input from cross-functional partners to support development and completion of Model of Care materials
• Manage timelines, workplans, version control, documentation, and follow-up actions to ensure work progresses on schedule
• Prepare materials for meetings, oversight reviews, and committee discussions, including agendas, presentations, notes, and action items
• Maintain clear source-of-truth documentation for Model of Care processes, decisions, and deliverables that you support
• Review materials for quality, accuracy, completeness, consistency, and professional presentation prior to review or submission
• Identify risks, gaps, and dependencies early and elevate concerns as needed to protect timelines and deliverable quality
• Drive process improvements that strengthen efficiency, organization, and consistency across Model of Care administration
• Partner effectively with business and functional teams to clarify requirements, align on expectations, and keep work moving forward

Required Qualifications

• 5+ years of experience in health plan operations, program administration, regulated documentation, proposal development, or a related field
• Advanced proficiency in Microsoft Word and strong working knowledge of Microsoft Office applications, including PowerPoint, Excel, and Outlook
• Demonstrated experience developing, editing, formatting, and finalizing complex, high-visibility documents with strong attention to detail and version control
• Experience supporting regulated submissions and/or Medicare Advantage, SNP, or Model of Care documentation
• Proven ability to manage multiple high-priority deliverables, coordinate cross-functional input, and maintain quality under tight deadlines
• Strong written communication skills and the ability to work independently, exercise judgment, and proactively identify risks and gaps

Preferred Qualifications

• Experience supporting Model of Care annual updates or related oversight activities
• Experience working in Medicare Advantage, SNP, or other highly regulated health care environments
• Experience with RFP, proposal, or other large-scale document development
• Experience supporting committees, governance routines, or executive-level review processes
• Experience improving workflows, templates, or documentation processes to increase efficiency and consistency

Education

• Bachelor’s degree or equivalent combination of education and directly relevant experience

Success Profile

• Highly organized and execution focused
• Strong ownership and follow-through
• Able to produce polished materials with minimal oversight
• Comfortable coordinating across teams without direct authority
• Proactive in surfacing risks, clarifying open items, and driving work to completion
• Strong judgment in managing detail-heavy work with competing deadlines

Why this role matters

This role plays a critical part in ensuring Model of Care work is well organized, clearly documented, and executed at a high level of quality. By bringing structure, consistency, and strong document management to complex cross-functional work, this position supports oversight, submission readiness, and operational effectiveness.

Pay Range

The typical pay range for this role is: $75,400.00 - $182,549.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.

The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

• medical
• dental
• vision coverage
• paid time off
• retirement savings options
• wellness programs
• other resources

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 09/30/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Our Work Experience

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful.

They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.