Senior Manager, Member Experience Strategy
Walmart Inc.
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Benefits offered by this job
Job summary
Walmart Distribution Center is hiring a Senior Manager for the Walmart+ benefits experience. You will lead through ambiguous problems, develop informed POVs, and influence multiple teams to improve member trust and engagement.
You will translate feedback and data into clear, actionable recommendations and build compelling business cases to guide investments. The role emphasizes collaboration across product, operations, and analytics to shape the future of Walmart+ benefit experiences and measure
Qualifications
- Demonstrated experience applying quantitative and qualitative insights to diagnose customer problems and craft recommendations.
- Strong ability to influence cross-functional teams in a large matrixed organization.
- Excellent written and verbal storytelling for senior leaders.
Responsibilities
- Identify and prioritize member experience opportunities by analyzing feedback, data, and business priorities.
- Translate insights into clear recommendations with problem statements, opportunity size, root causes, and potential solutions.
- Diagnose end-to-end member experiences across UX, processes, product, and operations to uncover root causes.
- Develop data-backed hypotheses to explain gaps in member needs and prioritise impactful changes.
- Build data-driven business cases to inform priorities, solutions, and investments.
- Influence partner teams to improve member experiences without direct ownership of roadmaps.
- Partner through solution development to ensure member problems remain central and addressed.
Skills
Job description
1601 Se 10th St
Bentonville, AR 72716-0000
R-2629348
$90,000 - $180,000/yr
Regular/ Permanent
What You’ll Do…
• Identify and prioritize meaningful member experience opportunities by combining member feedback, behavioral and operational data, business priorities, and knowledge of how Walmart+ benefits operate. • Translate insights into clear recommendations, including the member problem, size of the opportunity, root causes, potential solutions, tradeoffs, and expected impact. • Deeply diagnose member problems and their root causes by understanding the end-to-end customer experience including the supporting systems and capabilities to determine the problem root causes across UX and process design, product, or operations. • Develop hypotheses backed by data evidence to determine why member needs are not being met and where changes could create the greatest member and business impact. • Build data-driven business cases that help cross-functional partners and leaders make informed decisions about priorities, solutions, and investment. • Influence product, operations, business, analytics, and other partner teams to improve member experiences, often without direct ownership of their roadmaps or resources. • Partner with teams through solution development and implementation, ensuring the original member problem remains central, and that proposed changes meaningfully address the underlying need. • Define how success should be measured, connecting operational improvements to changes in member experience, behavior, engagement, and loyalty. • Synthesize complex information for senior leaders, communicating the most important insights, decisions, risks, and recommendations clearly and succinctly. Skills to be Effective… • You are deeply customer- and member-oriented, with a strong instinct to understand not only what went wrong, but why it matters to the person experiencing it. You are a structured and curious problem solver who can bring clarity to ambiguous problems and develop thoughtful hypotheses from incomplete information. • You combine analytical rigor with strong judgment, knowing when the available evidence is sufficient to form a point of view and when deeper investigation is needed. • You are comfortable moving between member feedback, operational processes, and quantitative data to understand an experience end-to-end. • You can develop a clear recommendation rather than simply presenting data or performance metrics, and you are comfortable explaining the assumptions and tradeoffs behind your thinking. • You are an effective influencer without authority, building trust with partners while constructively challenging teams to improve the member experience. • You communicate complex ideas clearly, succinctly, and persuasively through writing, presentations, and live discussion with senior leaders. • You think in systems, recognizing how product, process, policy, technology, and operational decisions interact to shape the member experience. • You thrive in ambiguity and change and are energized by solving problems where ownership spans multiple teams. • You can balance strategic thinking with enough attention to detail to ensure recommendations are grounded in how the business and member experience actually work.
Preferred Qualifications… • 5+ years of experience in strategy, operations, consulting, product management, customer experience, or a related field. • Demonstrated experience using quantitative and qualitative insights to diagnose complex customer or operational problems and develop recommendations. • Experience influencing cross-functional teams in a large, matrixed organization. • Experience partnering with analytics, data science, product, and/or operations teams. • Strong executive communication skills, including written narratives, presentations, and data-driven recommendations.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart .
The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
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Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor’s degree in Business, Statistics, Social Science, Communications, or related field and 4 years’ experience in retail merchandising, operations management, or related area OR 6 years’ experience in retail merchandising, operations management, or related area.Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Leading cross-functional teams, Supervisory experienceWalmart is committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
Discount Card
Get 10% off
Walmart associates are eligible for a 10% discount card on most regular-priced items and fresh produce in-store and on select items at Walmart.com. Eligible after 90 days of employment.
Live Better U
100% covered
Earn a degree or in-demand skills certificates with no debt- Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams.
Ready to grow your career? Walmart Academy offers job-specific retail training and leadership courses to help Associates reach their career goals.
Medical, dental, vision, and wellness programs for you and your family
Access mental health resources and assistance programs for life’s challenges
Training, leadership programs, and clear paths to advance.
Imagine a workplace surrounded by innovation.At Walmart’s new Home Office in Bentonville, Arkansas, we’re redefining what it means to work at a global leader.
Set on 350 acres of thoughtfully revitalized land, our new campus seamlessly integrates the charm of Northwest Arkansas with cutting edge design and technology. From biking trails and outdoor courtyards to flexible, tech-enabled workspaces, every detail reflects our commitment to sustainability, connection, and culture.
With amenities like on-site childcare at our Little Squiggles Children’s Enrichment Center, the Walton Family Whole Health & Fitness Center, and a vibrant food hall featuring local and international favorites, we’re creating a space where work-life balance isn’t just a goal—it’s a reality.
Beyond the campus, Bentonville offers a dynamic lifestyle with world-class dining, art at the Crystal Bridges Museum, and countless outdoor activities.
Whether you’re exploring High South cuisine, enjoying live performances at our new amphitheater, or cycling the Razorback Greenway, you’ll experience the perfect blend of small-town charm and big-city amenities.
Join us at Walmart and grow your career alongside a community that feels like home.
This isn’t just a workplace—it’s a destination for leaders eager to make a difference.
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