Senior Manager, Member Engagement

Governors Highway Safety Association; Washington (District of Columbia); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Full benefits

Flexible hybrid work environment

Opportunities for coaching and mentoring

Job summary

The Governors Highway Safety Association is looking for a Senior Manager, Member Engagement to drive member engagement and retention within the organization. This role is crucial for ensuring that members fully benefit from their membership through proactive relationship management and exceptional customer service.

Offering a flexible hybrid work environment, the position presents opportunities for coaching, mentoring, and development to elevate the member experience.

Responsibilities

• Drive member engagement and retention.
• Ensure members realize the value of their membership.
• Provide exceptional customer service.

Job description

The Intelligent Transportation Society of America (ITSA) is seeking a Senior Manager, Member Engagement.

Position Summary

The Senior Manager of Member Engagement is responsible for driving member engagement, renewal & retention, that strengthen ITS America’s growing member community. This position plays a key role in ensuring members realize the full value of their membership through proactive relationship management, delivery of benefits, and cross‑collaboration with internal teams to elevate the member experience while providing exceptional customer service.

ITS America offers full benefits, a flexible hybrid work environment, and varied opportunities for coaching, mentoring, and development.