Senior Manager, Medicare Business Consultant

4062 Aetna Resources, LLC; Oklahoma; On-site; USD 75,000 - 183,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings options

Wellness programs

Other resources

Job summary

CVS Health is seeking a seasoned analytics and operations leader to review Medicare Grievances dashboards and drive cross-functional action. You will synthesize data into clear insights, coordinate responses with business owners, and escalate risks in a regulated setting.

This is a full-time role with strong stakeholder collaboration and a focus on improvement. Ideal candidates have 7+ years in analytics/ops, excellent communication, and experience guiding complex programs across leadership

Qualifications

• 7+ years of work experience in business consulting, project management, program management, business operations, process improvement, analytics, or a related field.
• Experience reviewing data, dashboards, and reporting to identify business trends, risks, and performance issues.
• Experience synthesizing complex information into clear business insights, priorities, and action plans.
• Experience coordinating complex, cross-functional initiatives involving multiple stakeholders and varying levels of leadership.
• Experience managing timelines, dependencies, risks, and follow-up across concurrent initiatives or improvement efforts.
• Strong communication, influence, and stakeholder management skills, including the ability to engage leaders, clarify ownership, and drive accountability.
• Adept at problem solving and decision making skills.
• Adept at collaboration and teamwork.
• Adept at growth mindset (agility and developing yourself and others) skills.
• Adept at execution and delivery (planning, delivering, and supporting) skills.
• Adept at business intelligence

Responsibilities

• Reviews Medicare Grievances dashboards, reporting, and analytics to identify performance trends, emerging risks, and areas requiring action.
• Synthesizes findings into clear business insights and engages colleagues, business owners, and leaders across teams to drive alignment, coordinate response efforts, and support progress toward improvement.
• Serves as a senior point of coordination and escalation in a regulated environment, raising concerns when data signals poor performance, unresolved risk, or insufficient progress.

Skills

Project management

Program management

Business operations

Process improvement

Analytics

Stakeholder management

Communication

Problem solving

Growth mindset

Execution

Business intelligence

Education

Bachelor's degree

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Reviews Medicare Grievances dashboards, reporting, and analytics to identify performance trends, emerging risks, and areas requiring action. Synthesizes findings into clear business insights and engages colleagues, business owners, and leaders across teams to drive alignment, coordinate response efforts, and support progress toward improvement. Serves as a senior point of coordination and escalation in a regulated environment, raising concerns when data signals poor performance, unresolved risk, or insufficient progress.

Required Qualifications

• 7+ years of work experience in business consulting, project management, program management, business operations, process improvement, analytics, or a related field


• Experience reviewing data, dashboards, and reporting to identify business trends, risks, and performance issues


• Experience synthesizing complex information into clear business insights, priorities, and action plans


• Experience coordinating complex, cross-functional initiatives involving multiple stakeholders and varying levels of leadership


• Experience managing timelines, dependencies, risks, and follow-up across concurrent initiatives or improvement efforts


• Strong communication, influence, and stakeholder management skills, including the ability to engage leaders, clarify ownership, and drive accountability


• Adept at problem solving and decision making skills


• Adept at collaboration and teamwork


• Adept at growth mindset (agility and developing yourself and others) skills


• Adept at execution and delivery (planning, delivering, and supporting) skills


• Adept at business intelligence

Preferred Qualifications

• Experience supporting Medicare Grievances, regulated operations, or process improvement in a healthcare environment


• Experience partnering with business leads to drive issue resolution and sustained improvement


• Experience developing reporting, dashboards, or executive-ready summaries to monitor performance and outcomes


• Experience working across operational, compliance, and business teams to coordinate action and accountability


• Experience escalating risks or performance concerns to leadership in a clear, solutions-oriented manner


• Project or program management training, certification, or equivalent practical experience preferred

Education

Bachelor’s degree preferred and/or specialized training, relevant professional qualification, or equivalent experience

Pay Range

The typical pay range for this role is: $75,400.00 - $182,549.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

This position also includes an award target in the company’s equity award program.

Great benefits for great people

• medical, dental, and vision coverage


• paid time off


• retirement savings options


• wellness programs


• other resources

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/13/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Our Work Experience

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.