Senior Manager, MCO Performance & Stakeholder Liaison

Illinois Department of Children & Family Services; Springfield (IL); Hybrid; USD 123,000 - 145,000; Full time

Benefits offered by this job

Health, Life, Vision, and Dental Ins.

Pension Plan

Paid Parental Leave

Sick, Vacation, Personal Days

Job summary

Department of Healthcare and Family Services in Springfield, IL seeks a Senior Manager, MCO Plan Performance, HCI & Stakeholder Liaison to oversee MCO programs, ensure contract compliance and strengthen relations with internal and external stakeholders. The role drives performance improvements and leads a team of account managers across HealthChoice Illinois.

Ideal candidates will have deep knowledge of Medicaid programs, strong project management skills and proven ability to navigate complex

Qualifications

• Requires knowledge of health administration, public policy or related fields.
• Experience in Medicaid programs and contract management preferred.
• Strong leadership, project management and stakeholder engagement skills.

Responsibilities

• Oversee MCO Plan Performance, HCI & Stakeholder Liaison activities and ensure contract compliance across HealthChoice Illinois managed care programs.
• Lead stakeholder representation, executive communication and governance processes.
• Monitor performance, measure outcomes and support risk management for Medicaid managed care.
• Supervise MCO Account Manager & Stakeholder Leads and drive performance improvements.
• Conduct research, benchmarking and policy development to improve service delivery for Medicaid members statewide.
• Lead reporting and analytic efforts across managed care operations.
• Perform other duties as required within the scope of the role.

Education

Four-year college degree in health administration or related field

Job description

Department of Healthcare and Family Services in Springfield, IL seeks a Senior Manager, MCO Plan Performance, HCI & Stakeholder Liaison to oversee MCO programs, ensure contract compliance and strengthen relations with internal and external stakeholders. The role drives performance improvements and leads a team of account managers across HealthChoice Illinois.

Ideal candidates will have deep knowledge of Medicaid programs, strong project management skills and proven ability to navigate complex