Senior Manager, Market Access & Patient Support Services- Tech Lead

BioSpace; Philadelphia (Philadelphia County); On-site; USD 150,000 - 200,000; Full time

Job summary

Jazz Pharmaceuticals is transforming patient experiences through a product-focused operating model and Global Capability teams. We seek a Senior Salesforce Architect to lead design, development, and delivery of scalable, secure CRM and patient services solutions across Market Access domains.

You will mentor engineers, collaborate with stakeholders, and ensure compliance with regulatory requirements while guiding complex technical challenges end-to-end.

Qualifications

• Experience designing, testing, deploying, operating, and scaling secure enterprise tech solutions.
• Understanding enterprise software architecture, cloud platforms, and API/data architectures.
• Strong knowledge of Patient Service Support Platforms and CRM concepts.

Responsibilities

• Design solutions with Market Access and Patient Support domains, translating tech insight into feasible roadmaps.
• Guide architects and developers to deliver scalable, compliant Salesforce solutions.
• Translate business needs into technical specs and executable tasks.
• Lead agile ceremonies and ensure disciplined execution of capability roadmaps.
• Mentor software engineers and vendor partners to elevate technical capability.

Skills

Salesforce declarative customization

Salesforce Shield

Service Cloud

Experience Cloud

Apex development

Lightning Web Components

Flow Builder

Process Builder

REST APIs

Platform Events

Change Data Capture

Streaming APIs

Git & GitHub

VS Code

CI/CD pipelines

SAML & IDP

Agile ceremonies

Tools

Salesforce DX

Git

VS Code

CI/CD tools

Job description

Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit www.jazzpharmaceuticals.com for more information.

Brief Description

At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz. To power this ambition with both speed and scale, we are embracing a new product-oriented operating model, allowing business and technology teams to partner side by side in building, advancing, and delivering global capabilities across our enterprise. Cross-functional, empowered Global Capability teams own outcomes—not just outputs—and work from clear capability visions, strategies, and measurable goals. We prioritize user problems, validate solutions through experimentation and data, and iterate quickly to create real value for our users and the business. As part of this model, you’ll collaborate closely with users, stakeholders, and technical teams across the organization, using discovery and delivery practices to ensure we’re building the right things, in the right way, at the right time

Essential Functions/Responsibilities

Key Responsibilities

Strategy, & Technical Roadmap Development

• Partner closely with the Market Access & Patient Support Services Global Capability Owner to design solutions that solve business problems, providing technical insight on what the technology can and cannot do, effort levels, and tradeoffs.
• Collaborate with the Technical Suite Lead and Architects to translate capability roadmaps into scalable technology architectures and development plans while assessing feasibility, constraints, dependencies, and risks.
• Convert complex business requirements into clear technical specifications and executable technical work tasks.

Solution Architecture & Technical Delivery

• Lead the technical team and drive work plans, building, configuration, and integration of software aligned to business needs and technology standards, including:

• Deep hands-on experience with Salesforce declarative customization:
  • Custom Objects, Validation Rules, OWD Settings, Profiles, Roles, Approval Processes, Permission Sets, Flows, Process Builders, etc.
• Proficiency with:
  • Salesforce Shield
  • Service Cloud and Experience Cloud
  • Apex classes, triggers, trigger frameworks, batch processing, and email services
  • Lightning Web Components (LWC) or Aura
  • Declarative tools (Flow Builder, Process Builder)
  • External client application configuration and best practices
• Integration and development experience with REST APIs, Platform Events, Change Data Capture, Streaming APIs.
• Familiarity with development tools such as Salesforce DX, Git, GitHub, VS Code, and CI/CD pipelines.
• Understanding of SAML and IDP concepts.
• Translate technical requirements into well-defined work for the development team, lead agile ceremonies, and ensure disciplined execution of the capability roadmap, taking ownership of complex technical challenges end to end.
• Guide development teams in building scalable, secure, and compliant solutions aligned to enterprise architecture standards.
• Ensure consistent implementation of standards, templates, and workflows across the market access and patient support service platforms.
• Support integration of tools with data platforms, analytics, and downstream execution platforms to enable continuous optimization.
• This lead will work closely with the data and REMS leads to ensure appropriate integrations.

Solution Architecture & Technical Delivery

• Partner with business, IT security, and vendor teams to ensure the Market Access and Patient Support Service team's technical solutions adhere to organizational standards, security policies, and regulatory requirements.
• Organize and direct vendor partners to execute technical work, ensuring alignment with capability priorities, delivery timelines, and enterprise standards.
• Partner with the Technical Suite Lead, Market Access & Patient Support Services, to elevate and resolve complex technical challenges that span across Global Capability teams.
• Mentor and guide software engineers and developers, elevating the team's overall technical capability.
• Lead cross-team problem solving and resolution of technical challenges within the Global Capability team.

Technical Skills

Required Knowledge, Skills, and Abilities

• Experience designing, testing, deploying, operating, and enhancing scalable, secure, and compliant technology solutions for large-scale organizational use.
• Understanding of enterprise software architecture, cloud platforms, and modern engineering frameworks. Knowledge of system integration patterns, APIs, and data architecture across enterprise technology platforms.
• Strong understanding of Patient Service Support Platforms and Patient CRM concepts
• Understanding of security, compliance, and regulatory requirements relevant to patient data, patient services, hub integrations and REMS processes
• Demonstrates strong hands-on technical delivery capabilities, effectively translating business requirements into technical specifications and guiding development teams and vendor partners to deliver high-quality solutions.
• Experience working within Agile product development teams and product operating models.

Business Skills

• Strategic Storytelling - ability to craft purposeful, compelling narratives that make sense of change, inspire action, and align people around a shared direction
• Cross functional Matrix Collaboration - ability to work fluidly across teams and reporting lines respecting SME, coordinating shared work, ensuring progress even when accountability is distributed - supporting decisions with professional alignment and focus on collective success.
• Customer Journey Understanding - ability to see customer’s end-to-end experience clearly, anticipate needs across touchpoints, and make practical decisions that improve journey and outcomes
• Outside In Thinking - ability to view problems, opportunities and decisions from customer, market or external stakeholder perspective and leverage external best practice to better shape solutions and strategy
• Critical Thinking - ability to assess a range of inputs objectively, challenge assumptions with curiosity, and generate sound, forward‑looking judgments that improve decisions
• Business Acumen - ability to understand how value is truly created – financially, operationally, for customers and to use this insight to make decisions that drive meaningful business outcomes
• Contracting and Managing Trade‑Off - ability to negotiate clear agreements on scope