Senior Manager, Major Accounts

SiriusXM Radio, Inc.; Chicago (IL); On-site; USD 109,000 - 144,000; Full time

Job summary

SiriusXM Radio, Inc. in Chicago is seeking a Senior Manager, Major Accounts to lead strategic client services for enterprise advertisers.

You will own the client services vision and activation for large accounts, guiding cross-functional teams to deliver growth and strategic outcomes across the SiriusXM platform. The role requires building long-term relationships, developing media strategies and driving revenue by identifying opportunities and overseeing complex projects in a fast-paced,

Qualifications

• The candidate should have experience in account management or a related field.
• Proven ability to meet and exceed sales targets and build incremental opportunities.
• Deep product knowledge and ability to promote SiriusXM value proposition.
• In-depth knowledge of SiriusXM platforms, advertising industry, market trends and competitors.
• Ability to navigate ambiguity and lead complex situations with senior executives.
• Experience with first and third party sales research tools to craft insights.

Responsibilities

• Drive SiriusXM's client service vision and activation for enterprise clients.
• Lead strategic account growth, creating proactive projects expanding influence beyond dedicated accounts.
• Develop media strategies and strengthen major brand relationships through strategic account work.
• Collaborate with Client Services leadership and Sales to enhance client relationships and outcomes.
• Facilitate projects and act as liaison with clients to strengthen brands on SiriusXM platforms.
• Anticipate challenges, provide proactive solutions, and identify incremental opportunities for growth.

Skills

Account management

Sales targets

CRM software

Sales analytics tools

Executive relationship building

Industry knowledge

Education

Bachelor's degree

Tools

CRM software

Sales analytics tools

Job description

Who We Are:

SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are. This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM's vision to life every day.

SiriusXM Media

is the gateway for marketers to the largest digital audio advertising ecosystem in North America. As the combined advertising revenue organization of Sirius XM Holdings Inc., SiriusXM Media spans across leading owned and operated audio platforms Pandora and SiriusXM; innovative ad tech solutions powered by AdsWizz; sonic creative consultancy Studio Resonate; and an extended content network featuring exclusive monetization agreements with Audiochuck, NBCUniversal, SoundCloud, and many more. Reaching more than 150 million listeners each month, SiriusXM Media delivers audiences the tailored brand experiences they crave while putting creators first, making it easy for every marketer to produce, plan, buy and measure across its entire audio universe.

How you'll make an impact:

The Senior Manager, Major Accounts is a highly strategic role that provides leadership, expertise, and direction across the Client Services organization, serving as a trusted advisor to internal stakeholders and cross-functional partners. The role leads complex, high-impact initiatives, provides consultation on critical business opportunities, and drives strategic projects that shape client outcomes, operational excellence, and long-term business growth well beyond direct account support. This role influences and shapes how we serve and support the industry's largest advertisers.

What you'll do:

• Responsible for driving SiriusXM's client service vision and activation for enterprise clients.
• Lead strategic account growth creating proactive projects that expand your influence beyond dedicated accounts.
• Build and drive client success, developing media strategies, and strengthening major brand relationships through strategic account work.
• Partner with Client Services leadership and Sales executives to enhance client relationships, accelerate outcomes and results, and shape best practices for our top advertisers.
• Expert facilitator, project manager, and internal/external liaison, collaborating with clients to strengthen their brands by applying SiriusXM's platforms.
• Anticipate challenges, provide proactive solutions, and identify incremental opportunities to grow client success and revenue in a fast paced ever-changing environment.
• Active communicator and team lead; constantly sharing best practices and speaking to direct account and cross-functional teams in how to incorporate and utilize
• Manage a portfolio of complex and high-value accounts, creating and developing strategic plans to increase revenue and customer satisfaction
• Maintain deep relationships with main internal and external decision-makers and partners within assigned accounts.
• Vertical strategy expert; be on-hand, when needed, to provide guidance and direction for non-assigned accounts.
• Conduct regular business reviews with clients to identify opportunities, provide solutions, and ensure customer satisfaction. (e.g. annual/quarterly business reviews, client newsletters, audience/vertical narratives, campaign performance wraps).
• Collaborate cross-functionally to develop and create tailored solutions and presentations that meet customer needs. Bridge the gaps and be the team go-to lead.
• Oversee all research; analyze customer data and market trends to identify growth opportunities and provide insights to all internal/external team members.
• Identify and pursue new sales opportunities within existing accounts, resulting in increased revenue and customer loyalty.
• Envision and lead proactive independent projects to maintain and gain incremental revenue and introduce new considerations to wider teams.

What you'll need:

• Typically requires a minimum of 7 years of related experience with a Bachelor's degree; or 5 years and a Master's degree; or equivalent experience.
• Experience in account management or a related field.
• Experience in both meeting and exceeding sales targets and proactively building new incremental opportunities.
• Expert product knowledge and ability to promote the SiriusXM value proposition.
• In-depth knowledge of the SiriusXM platforms, advertising industry, market trends, and competitor landscape.
• Navigating ambiguity; handling and leading complex situations when simple black-and-white solutions won't work
• Working with First Party & Third Part sales research tools; identifying and crafting insights pushing new growth areas
• Adapt and navigate complex organizational structures and build relationships with senior-level executives.
• Expertise with CRM software and sales analytics tools, with advanced ability to leverage data to inform account strategies.
• Must have legal right to work in the U.S.

At SiriusXM, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the base salary for this position to be in the range of $108,700 to $144,000 and will depend on your skills, qualifications, and experience. Additionally, this role might be eligible for discretionary short-term and long-term incentives.

Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.