Account Manager

Pandora; Oakland (CA); On-site; USD 60,000 - 82,000; Full time

Job summary

SiriusXM Media, supporting Pandora and other brands, seeks an Account Manager for its Client Services team. You will drive revenue by partnering with advertisers and internal teams to design, execute, and optimize campaigns, while building strong client relationships and ensuring campaigns meet objectives.

Collaborating with sales, traffic, billing, and creative teams, you will manage timelines, provide reporting, and troubleshoot issues to protect revenue and client outcomes.

Qualifications

• Bachelor’s degree required; 2+ years related experience or equivalent.

Responsibilities

• Develop and maintain positive client relationships across advertisers and internal teams.
• Collaborate with sales, creative, research, and technical teams to plan and propose media solutions.
• Monitor campaigns for performance, troubleshoot issues, and optimize delivery and pacing.
• Coordinate with billing on invoicing and ensure timely reporting and ad hoc requests.
• Provide campaign deliverables including reporting, screenshots, and asset delivery.

Skills

Digital advertising operations

Account management

Proactive & organized

Client service

Verbal & written communication

MS Office

Education

Bachelor's degree

Tools

Ad servers

Order management systems

Job description

Who We Are

SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are. This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM’s vision to life every day. SiriusXM Media is the gateway for marketers to the largest digital audio advertising ecosystem in North America. As the combined advertising revenue organization of Sirius XM Holdings Inc.

SiriusXM Media

SiriusXM Media spans across leading owned and operated audio platforms Pandora and SiriusXM; innovative ad tech solutions powered by AdsWizz; sonic creative consultancy Studio Resonate; and an extended content network featuring exclusive monetization agreements with Audiochuck, NBCUniversal, SoundCloud, and many more. Reaching more than 150 million listeners each month, SiriusXM Media delivers audiences the tailored brand experiences they crave while putting creators first, making it easy for every marketer to produce, plan, buy and measure across its entire audio universe.

How You’ll Make An Impact

The Account Manager is a key contributor on SXM Media’s Client Services team that drives and defends revenue by being a trusted client partner and resource working with internal and external partners to independently design, execute, monitor, and optimize advertising campaigns across a portfolio of Advertisers/Agencies. The right individual will be highly effective in communication, organization, and critical thinking, while thriving in an ever-evolving, fast-paced environment. Your team will include thoughtful, problem-solving individuals who are passionate about growing the SiriusXM Media brands. This role applies developing professional expertise, company policies, and established procedures to resolve a variety of client, campaign, creative, technical, billing, and delivery issues.

What You’ll Do

• Develop and cultivate positive business relationships with clients and sales, creative design team, sales research, and technical teams.


• Partner with sales team to develop ideas and materials for Proposals/Avail submissions including media recommendations, research, competitive data, and advise on what is technically feasible to execute. Evaluate client objectives, inventory, product mix, technical requirements, and revenue impact to recommend appropriate campaign solutions.


• Be a product expert, know your client and the right SXM Media products that will meet their marketing needs and drive positive results.


• Ensure revenue goals consistently inform all facets of account management; design and execute media plans and campaigns; work directly with client on all pre-launch elements related to creative specifications and submission. Independently manage defined campaign tasks and apply judgment within established procedures to determine next steps, resolve variances, and elevate risks when needed.


• Create and manage creative and technical production timelines with Advertisers/Agencies and asset delivery to ensure campaigns launch in a timely manner.


• Work with internal traffickers, creative design, and client as needed to troubleshoot any ad creative issues that impact tracking, implementation, or reporting. Review campaign data and partner inputs to diagnose issues of moderate scope and recommend practical solutions.


• Be the frontline on all booked revenue to monitor campaign delivery and pacing; elevate issues when applicable. Proactively identify delivery risks, communicate options to internal and external partners, and support corrective action to protect revenue and client outcomes.


• Collaborate with billing team to resolve monthly invoicing queries.


• Provide necessary campaign deliverables including but not limited to: reporting, screenshots, and ad-hoc requests.


• Coordinate work with internal resources as necessary to support campaign execution, timelines, and issue resolution.

What You’ll Need

• Typically requires a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.


• Experience in digital/radio/mobile advertising operations or account management.


• Extremely proactive and highly organized, with the ability to manage and prioritize multiple and varied tasks and campaigns in a timely manner.


• Excellent client service and verbal and written communication skills; results driven with strong analytical skills.


• Knowledge of pre- and post-sale process and creation of media plans; experience with custom display, mobile, audio, and video advertising products.


• Experience working within internal order management systems and third-party systems including ad servers.


• Ability to analyze campaign, client, and operational inputs to resolve a variety of issues and determine appropriate action within defined procedures and practices.


• Enjoy working in a collaborative team environment, sharing knowledge across the department.


• Areas of experience that are preferred but not essential include: knowledge of programmatic transactions; performance campaign management handling conversion data and related ad technology.


• Thorough knowledge of MS Office Suite (Word, Excel, PowerPoint, Access).


• Must have legal right to work in the U.S.

At SiriusXM, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the annual salary for this this position to be between $60,000 - $82,350 and will depend on your skills, qualifications, and experience.

Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.