Senior Manager - Logistics & Optimization

United Airlines; Arlington Heights (IL); On-site; USD 128,000 - 166,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Parental leave

401(k) and flight privileges

Job summary

United Airlines is seeking a Senior Manager - AOG Operations to lead a 24/7/365 global team, ensuring rapid recovery for aircraft on ground and timely procurement of parts. The role drives strategic initiatives to shorten recovery time, reduce costs and coordinate with internal and external stakeholders.

Strong leadership, supply chain knowledge and continuous improvement background are essential. Responsibilities include managing Loans, Borrows and Accommodation Sales, while maintaining service

Qualifications

• Bachelor's degree or 4 years of relevant/comparable work experience.
• 7+ years in Supply Chain and/or AOG/Logistics rapid response.
• 4+ years in supervisory roles.
• Experience overseeing multiple facets of Supply Chain.
• Minimum 2 years in AOG.
• Strong leadership and communication skills.

Responsibilities

• Lead and manage a 24/7/365 organization with global accountability for AOG operations.
• Develop strategic AOG initiatives to speed recovery and reduce costs.
• Oversee Loans, Borrows and Accommodation Sales functions and optimize related processes.
• Coordinate with Supply Chain planning, internal shops/OSVs and Procurement to identify root causes.
• Drive continuous improvement using data, trends and root-cause analysis.

Education

Bachelor's degree in Aviation Management, Engineering, Supply Chain, Business or related field

Tools

Lean Six Sigma tools

Job description

Location Arlington Heights, Illinois, United States This job is associated with 2 categories Job Id OPB00001009 Tech Ops / Maintenance - Management & Administrative Job Type Full-Time Posted Date 10/20/2026

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip‑top shape.

Job Overview and Responsibilities

The Senior Manager - AOG Operations will develop, operationalize and manage the day‑to‑day operations to ensure the most appropriate response and prompt recovery for United’s Aircraft On Ground (AOG). The role leads a 24/7/365 organization based in the Network Operations Center with global accountability for rapid response to material and tooling shortages. The Senior Manager develops and executes short and medium‑term strategies to reduce aircraft recovery time and manage costs in partnership with internal and external stakeholders. The role uses operational data, performance trends, and root‑cause analysis to make informed decisions, establish priorities, and continuously improve AOG recovery mechanisms and business results.

• Lead and manage a 24/7/365 organization with global accountability Leads and oversee all aspects of the AOG operations, to ensure prompt recovery of aircraft throughout the system, prompt, and on‑time procurement of materials for planned work and deferrals/MELs Define and update strategy, provide management oversight and direction for the Loans, Borrows and Accommodation Sales department Work with stakeholders across the TechOps and the enterprise to ensure goals and Service level are met for our customers.
• Development of strategic AOG initiatives to enhance speed to recovery either within AOG or across the organization in a cost‑effective fashion Analyze data, performance and issues and implementation of appropriate action plans/corrective measures to produce improvements and enhancements to meet or/and improve vs. goals Build aggressive but achievable goals in conjunction with senior leadership, determined by strategic direction Establish the means and resources to action new and current mechanisms of recovery effectively, in coordination with other groups, to ensure prompt recovery in case of AOG situations. This is critically important to meet recovery targets that have considerably decreased and improved over the years.
• Lead the Loans, Borrows and Accommodation Sale functions, to include: Ensuring timely resolution of borrowed parts to lending airline to meet cost and days on wing targets Coordinating with Supply Chain planning, internal shops/OSV’s and Procurement teams to understand root cause driving borrows and implementation of corrective measures to avoid future borrows Developing and maintaining strong airline relationships with IATP, or peer‑to‑peer Maximizing loan revenue generation for United, while ensuring United’s Service Level targets are maintained throughout the Loans process Managing the Accommodation Sales Process for the airline.
• Utilize continuous improvement tools and techniques to drive business results. Manage financial, operational, people and process related objectives to drive continuous improvement in the organization.

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree in Aviation Management, Engineering, Supply Chain, Business or related field or 4 years of relevant/comparable work experience
• Minimum 7 years focused experience in fields of the Supply Chain and/or AOG/Logistics rapid response
• Minimum 4 years’ supervisory experience
• Minimum 4 years’ experience in Supply Chain, overseeing many facets of the business
• At least 2 years in AOG
• Managing and directing diverse teams
• Comprehensive understanding of Supply Chain Planning and Management
• Strong industry and process knowledge of Loans, Borrows & Tooling processes
• Strong leadership and communication skills
• Self‑Motivated Engrained Continuous Improvement experience
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Lean Six Sigma Green/Black Belt
• DGS Certification
• Formal Lean Six Sigma/Continuous Improvement methodologies
• Airline, aviation, or Original Equipment Manufacturer (OEM) experience.

The base pay range for this role is $127,870.00 to $166,492.00.

The base salary range/hourly rate listed is dependent on job‑related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long‑term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [e-mail]