Senior Manager Line Service

Jet Aviation; Carolina (NC); On-site; USD 44,000 - 63,000; Full time

Job summary

An established industry player in aviation seeks a Senior Manager Line Service to lead their Line and Ramp Services team. This role is pivotal in ensuring safety and compliance for flight line operations while maintaining exceptional customer service standards. The ideal candidate will have extensive experience in managing teams, implementing operational guidelines, and navigating the aviation industry. Join a dynamic environment where your leadership will directly impact the quality of service and operational excellence. If you're passionate about aviation and dedicated to delivering the best experiences, this is the opportunity for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Paid Time Off

Tuition Reimbursement

Employee Discounts

Qualifications

• 10+ years of experience in line and ramp services management.
• Ability to implement safety and operational guidelines.
• Experience in managing mixed-level team members.

Responsibilities

• Oversee operations of the flight line and ramp services team.
• Ensure safety compliance and excellent customer service.
• Manage team schedules and performance.

Skills

Line and Ramp Services Management

Safety Compliance

MS Office

Team Management

Customer Service

Education

High School Diploma/GED

Job description

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Location:

Carolina, PR, US, 00983

Flexible Work Arrangement: Onsite

Job Category: Fixed Base Operations (FBO)

Career Level: Professional

Requisition Id: 3946

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

Position Summary

The Senior Manager Line Service is responsible for the overall operation and functioning of the site’s Line and Ramp Services team, ensuring safety and compliance for all flight line operations and maintaining excellent standards of customer service.

The posted salary ranges will default to that of your regional location and will not include any premiums. The baseline range will be as follows: $44,000-$63,000.

Minimum Requirements

• High School Diploma/GED
• 10+ years of work experience in line and ramp services
• Valid driver's license
• At least 7 years of experience in setting and implementing standards and operational guidelines
• Ability to demonstrate knowledge and understanding of aviation industry
• At least 7 years of experience managing mixed-level team members of professionals and managers and navigating in a matrixed organization
• At least 7 years of experience using MS Office
• Must obtain an Airport ID Badge within 30 days of employment
  
  

Main Responsibilities

• Responsible for the overall operation and management of the flight line and line and ramp services team members and supervisors within established operating procedures and regulations
• Responsible for adhering to all safety policies and procedures by managing employees in direct line of reporting
• Responsible for management of hangar stacking and aircraft ramp parking
• Responsible for management of refueling and defueling all types of aircraft on a daily basis, demonstrating knowledge of specific fueling requirements
• Provides management of towing and disconnecting services for all types of aircrafts
• Executes hand signals in order to guide aircraft during arrivals and departures
• Provides service to aircraft using ground support equipment, e.g. use of GPU for aircraft engine starts and ground power, use of lavatory cart and emptying procedures, etc.
• Communicates with employees and/or crew using radios in order to provide excellent customer service
• Creates and manages team schedules and absences; periodically monitoring/working different shifts for team management purposes.
• Manages individual and team performance; supports and monitors the growth and learning of team members
• Responsible for managing budget items such as CapEx, CUPA, etc.
• Provides transportation for customers and pilots to and from aircraft, hotels, restaurants and other parts of the airport with courtesy van or bus, as needed
• Directs aircraft and hangar cleaning, as needed
• Assumes additional responsibilities in the absence of the FBO Supervisor and delegates responsibilities to qualified personnel
• Directs general grounds keeping activities (grass cutting, weeding, picking up paper and trash, general housekeeping, etc.)
• Represent Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network
• Other duties as assigned
  
  

Desired Characteristics

• Good internal/external commercial awareness
• Ability to demonstrate strong communication skills and experience communicating to diverse internal and external stakeholders
• Strong project management experience
• Has a pleasant, friendly, and helpful manner to deliver the best experience to customers and colleagues
• Quality driven with a passion for excellence to represent Jet Aviation as a Brand Ambassador
• Demonstration and commitment to Jet Aviation values (Trust, Honesty, Alignment, Transparency)
  
  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to use their hands and fingers to handle,or feel, or reach, talk, or hear. The employee frequently is required to stand, walk, or sit. The employee is occasionally required to climb or balance, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds over their heads. Specific vision required for this job include, close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year.

At Jet Aviation eligible employees can enjoy a comprehensive package that fuels your passions both inside and outside of work. Your health and well-being matter to us. That’s why we offer a competitive benefit package that includes health, dental & vision insurance, matching 401(k), health savings and flexible spending accounts, short-term and long-term disability, life insurance, employee assistance programs, health and wellness awards, generous paid time off, tuition reimbursement, employee discounts and more.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Nearest Major Market: Puerto Rico

Nearest Secondary Market: San Juan

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Aviation and Aerospace Component Manufacturing

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