Senior Manager, Learning Experience Architect

BD; Franklin Lakes (NJ); Hybrid; USD 153,000 - 244,000; Full time

Benefits offered by this job

Annual Bonus

Health and well-being benefits

BD 401(k) Plan

Paid time off

Job summary

BD is seeking a Senior Manager, Learning Experience Architect in the USA, with responsibility for blending curriculum design, instructional tech, and user experience to create field-ready digital learning. Location is New Jersey or remote USA within ~2.5 hour flight.

You will partner with Sales, HR, Technology, and Regional Enablement to align priorities to business goals, drive adoption, and measure outcomes such as productivity and pipeline progress.

Qualifications

• Bachelor’s degree required.
• 7+ years in sales enablement or related roles in global organizations.
• Experience leading global learning programs across geographies.
• Ability to influence without authority and speak to executives.
• Ability to evaluate and adopt emerging technologies and AI-enabled workflows.
• Proficiency with Articulate Storyline, Camtasia, Captivate, and MS Office; familiarity with other authoring tools.
• Experience developing eLearning modules and LMS content.
• Experience leveraging CRM/LRM data insights.
• Veeva Vault experience preferred.

Responsibilities

• Design and deliver learning across LMS, eLearning, ILT, and blended formats.
• Define capability architecture linking competencies, methodologies, and outcomes.
• Evaluate learning journeys using LMS, AI tools, and selling-skills platforms.
• Build global learning journeys aligned to BD priorities and sales methodology.
• Govern enterprise learning frameworks ensuring consistency across regions.
• Develop practical, role-relevant, field-ready learning experiences.
• Integrate CRM, CPQ, CLM, and AI analytics into learning experiences.
• Incorporate AI-enabled modalities to boost engagement and scalability.

Skills

Sales enablement

Instructional design

Executive communication

AI-enabled workflows

Emerging technologies

eLearning development

CRM data insights

Education

Bachelor’s degree

Tools

Articulate Storyline

Camtasia

Captivate

MS Word

MS Excel

PowerPoint

Salesforce

Veeva Vault

Job description

Senior Manager, Learning Experience Architect

Remote, Franklin Lakes, NJ

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose...

Job Description

Reports to: Director,Global Sales Content Creation

Location: New Jersey or remote USA (within ~2.5 hour flight of New Jersey)

Travel: Up to 25% domestic and international travel

Position Summary

The newly formed Global Sales Operations & Effectiveness organization is leading the transformation of sales capabilities, positioning BD to become the strongest commercial organization in MedTech.

The Senior Manager, Learning Experience Architect, will work at the intersection of curriculum design, instructional technology, user experience, and strategic planning, creating digital learning environments that enhance learner engagement. This role will be responsible for optimizing technology to ensure field-ready learning experiences adopted in real customer interactions. It will partner across Sales, HR, Technology, and Regional Enablement teams to ensure learning priorities are aligned to business goals and consistently executed globally. It ensures learning investments are prioritized, simplified, and directly tied to measurable outcomes such as productivity, pipeline progression, and selling effectiveness.

Key Responsibilities

• Learning Design, Development, & Delivery
• Define the capability architecture that links commercial competencies, sales methodologies, learning experiences, assessments, and performance outcomes across the seller lifecycle
• Evaluate, recommend, and build engaging learning journeys with learning management systems (LMS), interactive media, AI tools, and other selling skills platforms
• Define and execute the global learning experience design strategy, building cohesive end-to-end learning journeys aligned to BD’s commercial priorities and global sales methodology
• Establish and govern enterprise learning frameworks, standards, and curriculum architecture to ensure consistency, scalability, and instructional integrity across regions and business units
• Design and oversee development of high-impact learning experiences (eLearning, instructor-led, blended, in-field enablement) that are practical, role-relevant, and embedded into how sellers operate
• Integrate sales methodology, commercial process, and enabling technology (e.g., CRM, CPQ, CLM, AI/digital analytics tools) into unified, field-ready learning experiences that drive adoption and behavior change
• Incorporate innovative modalities (e.g., AI-enabled learning, simulation, interactive experiences) where they enhance engagement, scalability, and effectiveness

Measurement, Evaluation, & Continuous Improvement

• Define and implement a measurement framework that evaluates learning effectiveness based on behavior change and commercial outcomes (e.g., productivity, funnel progression, adoption, performance)
• Leverage data from CRM, learning systems, and sales performance to assess impact, prioritize investments, and continuously refine learning strategies
• Continuously assess and optimize the global learning portfolio by eliminating redundant or low-value content, improving usability, and reducing seller friction
• Drive a culture of accountability by ensuring learning initiatives are directly tied to measurable business outcomes and value realization

Stakeholder Partnership & Adoption

• Partner with Sales Leadership, HR, Commercial Technology, and Regional/BU Enablement teams to align on learning priorities and deployment strategies
• Translate business priorities into practical, field-ready learning solutions aligned to how sellers operate
• Drive adoption of enterprise learning standards across regions and business units, balancing global consistency with local execution needs
• Equip frontline leaders and regional teams with tools and reinforcement mechanisms to sustain learning application and behavior change
• Influence senior stakeholders without direct authority to ensure alignment, prioritization, and execution in a matrixed environment
• Establish feedback loops with field teams and leaders to continuously refine learning experiences based on real-world application and impact

Qualifications

• Bachelor’s degree
• 7+ years of experience in sales enablement, sales capability, instructional design, or commercial roles within complex, global organizations
• Experience leading global learning programs across multiple business units, geographies, or commercial teams
• Ability to influence without authority and communicate at an executive level to translate complexity into clear, actionable learning solutions
• Ability to evaluate and recommend emerging technologies and AI-enabled workflows
• Advanced proficiency with Articulate Storyline, Camtasia, Captivate, and Microsoft Word/Excel/PowerPoint; strong familiarity with other authoring tools
• Experience developing eLearning modules, documentation, presentations, and training materials maintained in an LMS
• Experience leveraging data insights from CRM and LRM’s
• Veeva Vault experience preferred

Preferred Requirements

• Proven experience in sales enablement, training, field coaching, or commercial excellence within healthcare or B2B environments
• Proven experience in business/commercial roles, sales, business development, or cross-functional commercial initiatives in a matrix environment
• Strong understanding of CRM systems (e.g., Salesforce), sales methodologies, and adult learning principles
• Results and growth-focused mindset with strong judgment, accountability, and decision-making abilities
• Change management and innovation attitude and ability to build and sustain collaborative relationships
• Project management experience preferred

Leadership & Personal Attributes

• Commercially grounded, people-first leader with strong business acumen
• Curious, innovative, and comfortable pushing boundaries while navigating governance and risk
• Trusted partner who can both collaborate and constructively challenge
• Data-driven decision maker with the ability to translate insights into action
• Clear, concise communicator with strong executive presence
• High integrity, learning agility, and resilience in a fast-changing environment

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

At BD, we are committed to supporting our associates’ well-being, development, and success through a performance-based culture. For this position, BD offers a competitive compensation package along with the following benefits specific to this role:

• Annual Bonus
• Potential Discretionary LTI Bonus
• Potential reimbursement of phone use
• Health and Well-being Benefits
• Medical coverage
• Health Savings Accounts
• Flexible Spending Accounts
• Dental coverage
• Vision coverage
• Hospital Care Insurance
• Critical Illness Insurance
• Accidental Injury Insurance
• Life and AD&D insurance
• Short-term disability coverage
• Long-term disability insurance
• Long-term care with life insurance
• Other Well-being Resources
• Anxiety management program
• Wellness incentives
• Sleep improvement program
• Diabetes management program
• Virtual physical therapy
• Emotional/mental health support programs
• Weight management programs
• Gastrointestinal health program
• Substance use management program
• Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
• Retirement and Financial Well-being
• BD 401(k) Plan
• BD Deferred Compensation and Restoration Plan
• 529 College Savings Plan
• Financial counseling
• Baxter Credit Union (BCU)
• Daily Pay
• College financial aid and application guidance
• Life Balance Programs
• Paid time off (PTO), including all required State leaves
• Educational assistance/tuition reimbursement
• MetLife Legal Plan
• Group auto and home insurance
• Pet insurance
• Commuter benefits
• Discounts on products and services
• Academic Achievement Scholarship
• Service Recognition Awards
• Employer matching donation
• Workplace accommodations
• Other Life Balance Programs
• Adoption assistance
• Backup day care and eldercare
• Support for neurodivergent adults, children, and caregivers
• Caregiving assistance for elderly and special needs individuals
• Employee Assistance Program (EAP)
• Paid Parental Leave
• Support for fertility, birthing, postpartum, and age-related hormonal changes
• Leave Programs
• Bereavement leaves
• Military leave
• Personal leave
• Family and Medical Leave (FML)
• Jury and Witness Duty Leave

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers (opens in new window).

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Primary Work Location

USA NJ - Franklin Lakes

Additional Locations

Work Shift

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information
$152,600.00 - $244,200.00 USD Annual