Senior Manager, Lead Architect (Commerce Experience Preferred)

Referral Job Portal; Orlando (FL); On-site; USD 140,000 - 210,000; Full time

Job summary

Universal Orlando seeks a Sr. Manager, Lead Architect – Commerce & Revenue Operations to provide architectural vision and technical leadership for global commerce, POS, payments, and revenue platforms.

You will guide modernization efforts and governance across enterprise standards and platform roadmaps. You will lead a team of architects, collaborate with product, engineering, and operations, and drive scalable, secure solutions that enable exceptional guest experiences in a high-volume

Qualifications

• Broad technical knowledge with enterprise-scale design experience.
• Ability to influence stakeholders across multiple levels.
• Deep understanding of digital commerce, POS, payments, and loyalty.
• Experience leading architecture roadmaps and governance.
• Experience in cloud-native, SaaS, and hybrid environments.

Responsibilities

• Define architecture strategy and roadmap for global commerce platforms.
• Oversee architecture delivery, governance, and security standards.
• Lead cross-functional collaboration with product, engineering, & operations.
• Mentor architects and drive performance with measurable outcomes.
• Participate in safety responsibilities and other duties as assigned.

Skills

Enterprise architecture

Leadership

Cloud-native architectures

Payments & POS

REST APIs

Digital commerce

Education

Bachelor’s degree in Computer Science or related field

Tools

SAP Commerce Cloud

Oracle Micros

Job description

JOB SUMMARY:

The Sr. Manager, Lead Architect – Commerce & Revenue Operations is a technology leadership role responsible for providing architectural vision, technical leadership, and team leadership across Universal Destinations & Experiences’ global commerce and revenue operations platforms and global architecture teams. This individual leads a team of architects responsible for the design, modernization, and governance of solutions supporting digital commerce, point of sale, payments, ticketing, reservations, loyalty, and related revenue-generating capabilities that enable exceptional guest and team member experiences.

This role is accountable for ensuring solution architectures align with enterprise standards, business objectives, and technology roadmaps while driving scalability, security, resiliency, and operational excellence. The position partners closely with business, product, engineering, operations, and technology leaders to deliver strategic initiatives, guide platform investments, and advance the evolution of Universal’s commerce ecosystem through modern architecture practices and industry-leading solutions.

MAJOR RESPONSIBILITIES:

• Commerce & Revenue Operations Architecture Strategy - Lead the architecture strategy, roadmap development, and solution design for Universal Destinations & Experiences’ global commerce and revenue operations platforms. Provide architectural leadership across digital commerce, point of sale, payments, ticketing, reservations, loyalty, and related business capabilities. Ensure technology investments align with business objectives, enterprise architecture standards, and long-term platform modernization strategies. Serve as a trusted advisor to business and technology leaders on architecture decisions, technology direction, and emerging industry trends.
• Architecture Delivery & Governance - Oversee the development and governance of solution architecture deliverables supporting commerce and revenue operations initiatives. Ensure architecture designs are scalable, secure, resilient, and aligned with enterprise standards, design patterns, and technology roadmaps. Provide technical oversight for complex integrations across commerce, finance, guest experience, and operational systems. Establish and maintain architecture metrics, standards, and review processes to drive consistency and quality across solutions.
• Technical Leadership & Cross-Functional Collaboration - Partner closely with Product, Engineering, Infrastructure, Cybersecurity, Data, Finance, and Operations teams to deliver integrated technology solutions. Facilitate alignment between architecture teams and key stakeholders to ensure solutions support both business and technical objectives. Lead architecture discussions, technology evaluations, and strategic planning efforts across multiple initiatives and value streams. Act as a subject matter expert for commerce and transaction-processing ecosystems.
• Team Leadership & Talent Development - Lead, mentor, and develop a team of solution and application architects responsible for supporting commerce and revenue operations capabilities. Provide guidance on architecture best practices, decision-making, prioritization, and professional development. Foster a culture of collaboration, accountability, innovation, and continuous improvement while ensuring effective communication across teams. Drive team performance through coaching, succession planning, and measurable delivery outcomes.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

QUALIFICATIONS:

• Broad technical knowledge with demonstrated success designing and implementing complex enterprise solutions in large-scale organizations.
• Demonstrated ability to develop and communicate technology strategy and architecture direction.
• Strong understanding of enterprise architecture, solution architecture, and software delivery methodologies.
• Ability to influence technical and business stakeholders across multiple organizational levels.
• Deep understanding of digital commerce, point-of-sale, payments, order management, loyalty, ticketing, reservations, and revenue operations platforms.
• Knowledge of commerce platforms such as SAP Commerce Cloud and related commerce ecosystems preferred.
• Knowledge of enterprise point-of-sale platforms such as Oracle Micros preferred.
• Strong knowledge of enterprise integration patterns including REST APIs, event-driven architectures, messaging platforms, and distributed systems.
• Experience designing highly available, scalable, secure, and resilient customer-facing transaction platforms.
• Strong understanding of cloud-native architectures, SaaS platforms, microservices, and modern application design patterns.
• Knowledge of relational and NoSQL database technologies and data integration principles.
• Ability to develop architecture roadmaps, technology standards, and governance processes that align with business objectives.
• Strong analytical and problem-solving skills with the ability to assess complex business and technical challenges.
• Excellent verbal, written, and presentation skills, including the ability to communicate effectively with executive leadership and technical teams.
• Ability to lead, mentor, and develop architects while fostering a collaborative and high-performing team culture.
• Ability to build strong relationships and work effectively across Product, Engineering, Infrastructure, Cybersecurity, Finance,
• Operations, and business organizations.
• Knowledge of payment processing, PCI compliance, and transaction management concepts preferred.

EDUCATION:

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, Information Systems, Software Engineering, Business Information Systems, or a related technical discipline preferred.

EXPERIENCE:

• 9+ years of experience in technology delivery, software engineering, solution architecture, or platform architecture roles.
• 9+ years of experience designing and delivering enterprise-scale commerce, revenue operations, customer experience, or transaction-processing solutions.
• 5+ years of leadership experience managing architects, engineers, or other technical professionals.
• Demonstrated experience developing architecture strategies, technology roadmaps, and solution designs for complex, highly integrated enterprise environments.
• Experience designing and implementing solutions supporting digital commerce, point of sale, payments, order management, ticketing, reservations, loyalty, customer identity, or related business capabilities.
• Experience leading architecture efforts across cloud-native, SaaS, and hybrid technology environments.
• Experience with enterprise integration patterns including APIs, event-driven architectures, messaging platforms, and distributed systems.
• Experience presenting technical strategies, architecture recommendations, and investment decisions to executive leadership and business stakeholders.
• Experience establishing architecture governance processes, standards, and best practices across multiple teams and initiatives.
• Experience supporting large-scale, customer-facing platforms requiring high availability, scalability, security, and operational resilience.
• Experience with SAP Commerce Cloud, Oracle Micros, or comparable enterprise commerce and point-of-sale platforms preferred.
• Experience in hospitality, travel, entertainment, retail, theme park, destination, or other high-volume guest-facing industries preferred.
• Experience supporting omni-channel commerce ecosystems integrating digital commerce, physical point-of-sale, payments, loyalty, and customer engagement platforms preferred.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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Advertised: Sep 22 2026 Eastern Daylight Time
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