Client Service Delivery Manager

Sodexo; North Bethesda (MD); Remote; USD 116,000 - 180,000; Full time

Job summary

Sodexo is seeking a seasoned leader to oversee enterprise technology operations across the U.S. You will guide complex deployments, manage on-site Smart Hands initiatives, and coordinate with field teams and vendors to ensure high-performing environments.

The role emphasizes change management, training, and creating clear workflows for pre-site, day-of, and close-out activities, with remote work flexibility and a focus on compliance and security.

Qualifications

• Bachelor's degree or equivalent experience in a relevant field.
• Experience leading complex technology projects and deployments.
• Strong ability to manage cross-functional stakeholders and vendors.

Responsibilities

• Lead multi-site technology deployments, installations, and network implementations across diverse segments.
• Serve as the escalation point for field support, resolving advanced technical issues.
• Oversee PCI compliance initiatives and support security audits across the enterprise.
• Partner with sales and operational teams to align infrastructure with business requirements.

Skills

Project management

Leadership

Cross-functional coordination

Communication

PCI compliance

Education

Bachelor's degree or equivalent experience

Job description

Do you have Hands‑on experience implementing Smart Hands support models, including defining scope, building runbooks, establishing escalation paths, and driving adoption across field teams?We are seeking candidates who have Demonstrated ability to shift work from traveling analysts to on‑site Smart Hands, including change management, training, and creating clear pre‑site, day‑of, and close‑out workflows. Remote Role!About the jobSupport enterprise technology operations across the U.S. by overseeing complex deployments, infrastructure design, and large-scale unit openings. This role provides technical leadership across segments, ensures compliance with security standards, and partners closely with internal teams and external vendors to maintain consistent, high performing technology environments.Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.Pay Range: $115940 per year - $180070 per yearIncentive Eligibility: Eligible to participate in Sodexo's incentive plan and earn variable compensation in addition to base salaryWhat’s in it for youLead multi-site technology deployments, installations, and network implementations across diverse segments.Serve as a guide to medium sized technical teams to deliver projects on schedule and within scope.Serve as the escalation point for field support, resolving advanced technical issues.Oversee PCI compliance initiatives and support security audits across the enterprise.Maintain and evolve segment specific technology catalogues and deployment standards.Partner with sales and operational teams to align infrastructure with business requirements.Collaborate with third party vendors to coordinate rollouts and stay current on emerging hardware solutions.What you’ll bringExperience managing complex technology projects, including network design and large-scale rollouts.Knowledge of PCI compliance standards and enterprise security requirements.Experience leading technical teams and coordinating cross functional stakeholders.Proficiency in project management practices and infrastructure deployment planning.Clear communication skills and sound judgment when serving as a technical escalation resource.RequirementsEducation Requirement: Bachelor’s degree or equivalent experienceManagement Experience: 5 yearsRelated Experience: 5 yearsWhat we offerCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:Medical, Dental, Vision Care and Wellness Programs401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire.Who we areAt Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.