Senior Manager, Internal Communications

Think Advertising Jobs; Town of Florida (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Moss is seeking a Senior Manager, Internal Communications to lead internal comms for shared services. You’ll partner with HR and Safety, shape messaging, and drive change communications across the organization.

This people-management role requires strategic instincts and executional discipline, delivering enterprise-wide communications and guiding leaders in messaging that reflects Moss culture and priorities.

Qualifications

• Bachelor’s degree in Communications, Public Relations, Journalism, or related field.
• 7+ years of experience in internal and external communications.
• Strong writing, editing, and verbal communication skills.
• Experience supporting external media relations and/or community outreach.
• Proficiency with intranet, email marketing, and presentation tools.
• Ability to translate complex initiatives into clear messaging.
• Strategic thinking with executional discipline.

Responsibilities

• Develop and manage a comprehensive internal communications strategy across shared services.
• Serve as primary communications partner for HR and Enterprise Safety.
• Provide oversight across the broader shared services communications portfolio.
• Lead change management communications for major organizational initiatives.
• Create content for internal announcements, town halls, and all-employee communications.
• Ghostwrite executive communications for senior leaders.
• Prepare compelling presentations for leadership and department heads.
• Establish metrics to measure effectiveness of internal communications.
• Drive adoption of AI and emerging tools to improve workflow.
• Assist in hiring, training, and development of communications staff.

Skills

Strong writing and editing skills

Verbal communication

Cross-functional collaboration

Education

Bachelor’s degree in Communications, Public Relations, Journalism, or related field

Tools

PowerPoint

Job description

COMPANY OVERVIEW

Moss is a national, privately held construction firm recognized for its entrepreneurial culture, strong client relationships, and commitment to safety, quality, and employee development. With regional offices across the United States, Moss focuses on construction management, solar EPC, and design-build. The company's diverse portfolio spans sectors such as luxury high-rise residential, landmark mixed-use developments, hospitality, K-12 and higher education, justice, solar energy and battery storage, and sports. Moss has been named America's #1 EPC by Solar Power World, recognized as the 2024 Top Contractor of the Year by Engineering News-Record South East, and has been a Fortune Great Place to Work for ten consecutive years. As one of the largest privately held companies in South Florida, Moss offers an exceptional opportunity to join a rapidly growing organization that puts its people first.

POSITION SCOPE AND ORGANIZATIONAL IMPACT

The Senior Manager, Internal Communications is a key member of Moss' Marketing & Communications department, responsible for managing the company's internal communications function across shared services — ensuring employees are informed, engaged, and aligned with Moss' vision, values, and strategic priorities.

This is a people manager role that requires both strategic instincts and executional discipline. The Senior Manager serves as the primary communications partner for HR and Safety, provides oversight across a broader shared services communications portfolio, and brings a strong command of change management communications to support Moss' continued growth.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Develop and manage a comprehensive internal communications strategy across shared services, ensuring consistent, clear, and engaging messaging enterprise-wide
• Serve as the primary communications partner for HR and Enterprise Safety, building strong relationships with department leadership and translating complex initiatives into compelling communications
• Provide strategic oversight and quality control across the broader shared services communications portfolio
• Lead change management communications for major organizational initiatives — including HR programs, benefits updates, onboarding, performance management, and operational changes — ensuring employees are informed and prepared throughout the process
• Develop communication frameworks and toolkits that support leaders in communicating change effectively at all levels of the organization
• Partner with HR and senior leadership to ensure change communications are timely, empathetic, and aligned with Moss' culture and values
• Create content for internal announcements, sharepoint updates, all-employee communications, and other internal channels — maintaining a consistent brand voice across all platforms
• Ghostwrite executive communications for senior leaders, ensuring messaging is clear, on-brand, and aligned with organizational priorities
• Prepare compelling presentations for leadership and department heads, including content development, slide design direction, and speaker notes
• Manage, develop, and coach team members, providing day-to-day direction and professional development support
• Manage internal events and employee engagement initiatives, including town halls, leadership briefings, and company celebrations
• Establish metrics to measure the effectiveness of internal communications efforts, using data-driven insights to continuously refine strategy
• Drive adoption of AI and emerging communications tools to improve workflow efficiency and content quality
• Collaborate cross-functionally with HR, Safety, and shared services departments to ensure cohesive and consistent messaging enterprise-wide
• Embrace opportunities to experiment with industry-leading technologies like AI and machine learning to improve communication workflows.
• Assist in the hiring, training, and development of communications staff, fostering a culture of continuous learning and improvement.

EDUCATION AND WORK EXPERIENCE

• Bachelor’s degree in Communications, Public Relations, Journalism, or a related field.
• 7+ years of experience in internal and external communications, with a focus on internal engagement and PR/media relations.
• Strong writing, editing, and verbal communication skills.
• Demonstrated experience managing internal communications and supporting external media relations and/or community outreach.
• Proficiency in meeting planning and PowerPoint presentation development.
• Ability to work collaboratively with cross-functional teams and senior leadership.
• Proficiency with communication tools and platforms, including intranet systems, social media, and email marketing software.
• Ability to think strategically and execute tactically, balancing long-term vision with current priorities.

Moss is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.