Senior Manager, External Communications

Moss & Associates LLC; Cypress (FL); On-site; USD 90,000 - 140,000; Full time

Job summary

Moss & Associates LLC is seeking a Senior Manager of External Communications to lead the day-to-day execution of the external comms function. You will manage PR, media relations, issues management, social media strategy, and digital content to boost Moss' brand visibility and reputation.

This role requires coordinating across departments, managing agency relationships, and delivering consistent, high-quality communications in a fast-paced environment.

Qualifications

• Bachelor's degree in Communications, Public Relations, Journalism, or related field.
• Master's degree a plus.
• 8+ years of progressive experience in external communications, public relations, and/or media relations.
• Experience managing PR agency relationships and holding external partners accountable to deliverables and timelines.
• Proven ability to manage and develop team members, fostering a culture of accountability and continuous improvement.
• Experience supporting issues management and crisis communications, including executing response plans and coordinating messaging in real time.
• Strong writing and editing skills with the ability to produce polished content across formats and channels.
• Experience managing social media strategy, digital content, and web communications.
• Strong organizational and project management skills with the ability to handle multiple priorities simultaneously.
• Ability to think strategically and execute tactically in a fast-paced environment.

Responsibilities

• Support development and execution of external communications strategies across markets and geographies.
• Manage day-to-day public relations and media relations, including press releases and media logistics.
• Build and maintain relationships with media contacts and stakeholders across national and regional markets.
• Serve as main contact for external media inquiries and coordinate responses.
• Support issues and crisis communications with real-time messaging under senior leadership guidance.
• Manage external PR agency relationships and ensure clear deliverables and reporting.
• Oversee corporate social media strategy, calendars, content, analytics, and paid campaigns.
• Maintain company website content with accurate, brand-aligned messaging.
• Develop content across formats reflecting Moss' voice and positioning.
• Lead communications team members and foster collaboration and growth.
• Leverage AI and ML tools to improve workflows and content quality.
• Track, measure, and report external communications performance with data-driven insights.

Skills

Writing

Leadership

Stakeholder management

Project management

Strategic thinking

Education

Bachelor's degree in Communications/Public Relations/Journalism

Master's degree (preferred)

Job description

POSITION SCOPE AND ORGANIZATIONAL IMPACT

The Senior Manager of External Communications will serve as a key member of the Communications team, managing the day-to-day execution of Moss' external communications function. This role is responsible for public relations, media relations, issues management, social media strategy, and digital content that support Moss' brand visibility and reputation. This position requires a skilled communicator who can manage agency relationships, coordinate across departments, and execute external communications with consistency and precision.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Support the development and execution of external communications strategies that advance Moss' brand reputation and business objectives across all markets and geographies.
• Manage day-to-day public relations and media relations efforts, including press release writing and distribution, media pitching, and press interview logistics with spokespersons.
• Build and maintain strong relationships with media contacts, industry publications, trade journalists, and community stakeholders across national and regional markets.
• Serve as a key point of contact for external media inquiries, routing and managing responses in alignment with the Moss brand voice and direction from the Director of Communications.
• Support the company's issues and crisis communications function, executing response protocols, monitoring emerging situations, and coordinating real-time communications under the direction of senior leadership.
• Manage external PR agency relationships, ensuring efficient use of resources, clear deliverables, consistent reporting, and alignment with organizational priorities.
• Oversee corporate social media strategy and execution, including platform management, editorial calendars, content development, performance analytics, and paid campaign coordination.
• Manage and maintain communications-related content on the company website, ensuring accuracy, relevance, and alignment with brand and messaging standards.
• Develop content across formats, including press releases, company statements, social media copy, web copy, award submissions, and more, that reflects Moss' voice and supports its industry positioning.
• Manage communications team member(s) and support their growth, fostering a collaborative and high-performing work environment.
• Leverage industry-leading technologies, including AI and machine learning tools, to improve workflows and content quality.
• Track, measure, and report on external communications performance, using data-driven insights to refine strategy and demonstrate impact.

EDUCATION AND WORK EXPERIENCE

• Bachelor's degree in Communications, Public Relations, Journalism, or a related field;
• Master's degree a plus;
• 8+ years of progressive experience in external communications, public relations, and/or media relations;
• Demonstrated experience managing PR agency relationships and holding external partners accountable to deliverables and timelines;
• Proven ability to manage and develop team members, fostering a culture of accountability and continuous improvement;
• Experience supporting issues management and crisis communications, including executing response plans and coordinating messaging in real time;
• Strong writing and editing skills with the ability to produce polished content across a variety of formats and channels;
• Experience managing social media strategy, digital content, and web communications;
• Strong organizational and project management skills with the ability to handle multiple priorities simultaneously;
• Ability to think strategically and execute tactically in a fast-paced environment.

ABOUT MOSS

Moss is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Moss brings an honest, positive, and intelligent approach to our business that’s not readily found in the construction industry. This has created recognizable, sustainable, innovative, award-winning buildings and helped our company become one of the most respected and sought-after companies in the U.S. The Moss team of experts spans the country with offices in Hawai’i, California, Texas, and Florida.

Customer satisfaction is our passion. We are focused on exceeding expectations with intelligent solutions and genuine relationships. We’ve combined our deep expertise with a renowned level of integrity and transparency—serving as the foundation for all we do.