Senior Manager, Infrastructure Engineering

bigcommerce; United States; On-site; USD 150,000 - 190,000; Full time

Job summary

BigCommerce seeks a Senior Manager, Infrastructure Engineering to lead a team responsible for the platforms and systems powering our global engineering efforts. You will balance hands‑on technical leadership with people management, driving cloud-native, containerized infrastructure and high availability.

You will partner with product, security, and cross-functional teams to reduce friction, improve reliability, and grow a high‑performing, globally distributed engineering organization.

Qualifications

• 8+ years of infrastructure engineering experience with 5+ years in software engineering and 4+ years of people management.
• Proven expertise in cloud-native architectures, containerization, and IaC practices.
• Strong UNIX/Linux fundamentals and experience with distributed systems.

Responsibilities

• Lead distributed infra and software engineering teams, including hiring, coaching and performance reviews.
• Own platform and infrastructure roadmap and translate strategy into quarterly priorities.
• Drive cloud-native shift, including Kubernetes adoption and infrastructure-as-code.
• Ensure global-scale reliability, performance, and security across data, messaging, and services.
• Improve developer productivity by reducing friction across build, test, deploy, and observability.
• Collaborate with security and platform architecture to balance reliability with velocity.

Skills

Cloud-native architectures

People management

Cross-functional collaboration

DevOps leadership

Tools

Kubernetes

Terraform / IaC

Cloudflare

Job description

Welcome to the Agentic Commerce Era

At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce , Feedonomics , and Makeswift , we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we're looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what's possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.

The Senior Manager, Infrastructure Engineering leads a team of engineers responsible for the platforms and systems that power our global engineering organization. This role balances hands-on technical leadership with people management, driving the continued evolution toward cloud-native, containerized, and highly available infrastructure while building a high-performing, engaged team. The Senior Manager partners closely with engineering leadership, product, and cross-functional stakeholders to reduce developer friction, strengthen system reliability and security, and ensure infrastructure investments scale with business growth.

BigCommerce, part of the Commerce brand family, helps merchants increase sales at every stage of their growth. From small startups to mid-market businesses and large enterprises, we provide the leading e-commerce platform. Our customers can then concentrate on what's most important: growing their businesses. We enable our customers to build, innovate, and grow, collectively reshaping the e-commerce industry.

What You'll Do:

• All aspects of managing distributed infrastructure and software engineering teams, including hiring, coaching, performance management, and career development.
• Own execution of the platform and infrastructure roadmap for the team, translating broader infrastructure strategy into concrete quarterly priorities
• Lead the team's continued shift toward cloud-native, containerized, and orchestrated environments (e.g., Kubernetes, infrastructure-as-code)
• Ensure core infrastructure, data, and messaging layers are built and operated to support global scale, performance, and availability targets
• Drive developer productivity initiatives that reduce friction and cycle time across build, test, deploy, and observability workflows
• Partner with security and platform architecture peers to ensure infrastructure decisions support reliability, availability, and security without sacrificing developer velocity
• Manage a team of infrastructure/platform engineers, holding clear ownership of strategic areas of the codebase and technical roadmap
• Communicate across teams and geographies to ensure cohesion within engineering and alignment with cross-functional stakeholders
• Coach, mentor, and grow engineers and technical leads, building a sustainable talent pipeline within the team
• Partner with Talent Acquisition to attract, hire, and retain top-tier infrastructure engineering talent
• Foster a high-trust, high-feedback culture where engineers are encouraged to speak up, experiment, and challenge the status quo
• Manage performance, deliver regular and constructive feedback, and set clear goals aligned to business and team objectives
• Identify and address talent and skill gaps through hiring, development, and organizational adjustments
• Represent engineering needs, constraints, and contributions to product, sales, and other cross-functional partners
• May periodically contribute to technical design, architecture review, or hands-on implementation as needed

Who You Are:

• 8+ years of professional infrastructure engineering experience and 5+ years professional software engineering experience including 4+ years directly managing engineers
• Proven expertise in cloud-native and platform architecture, including containerization, orchestration (e.g., Kubernetes), and infrastructure-as-code
• Hands-on experience optimizing global performance and security using modern edge and network platforms (e.g., Cloudflare)
• Strong systems engineering foundation; able to evaluate system design trade-offs and identify architectural or application weaknesses
• Solid UNIX/Linux fundamentals
• Experience with backend and/or frontend development in Ruby on Rails, PHP, Python, Golang, Scala, Java, or similar languages
• Working knowledge of relational database systems and external service integrations
• Experience operating within Agile methodologies (Scrum, XP, or Kanban)
• Demonstrated ability to influence and align cross-functional and distributed stakeholder