Lead Software Engineer - Infrastructure

BigCommerce Pty.; Austin, Northern (TX, KY); Hybrid; USD 149,000 - 228,000; Full time

Job summary

Commerce is expanding its Infrastructure Engineering team in a hybrid role based in the U.S. with offices in Austin, TX or Atlanta, GA.

The Lead Software Engineer- Infrastructure will design and sustain the foundational tech stack powering Commerce stores, working across Golang, Ruby, Scala, Terraform, and Puppet to deliver reliable tooling for global engineering teams. You will mentor engineers, own parts of the roadmap, and participate in on-call rotation while championing clean code and

Qualifications

• 7+ years of experience as an Infrastructure or Software Engineer.
• Knowledge of configuration management systems (Puppet, Chef, Ansible; Puppet used here).
• Experience with Linux systems administration and solid scripting skills (Ruby, Bash).
• Strong understanding of modern programming and design principles.

Responsibilities

• Maintain and improve the development environment consisting of containerized services.
• Manage cloud hosted VMs in Google Cloud Platform.
• Automate repetitive manual processes and keep VMs up to date.
• Document technical architecture and educate engineers on tool usage.

Skills

Linux administration

Ruby scripting

Bash scripting

Cloud platforms

GCP

Communication

Education

Bachelor's degree in CS or equivalent

Tools

Puppet

Terraform

Job description

Welcome to the Agentic Commerce Era At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you. As a Lead Software Engineer- Infrastructure at Commerce, you will be an integral part of our Infrastructure Engineering team. Our team consists of a talented group of individuals with expertise in web operations, systems administration and software engineering. We are charged with designing and creating the foundational technology stack that powers Commerce stores, while building the tools and systems that help engineering teams efficiently develop and deploy Commerce services. BigCommerce, part of the Commerce brand family, helps merchants increase sales at every stage of their growth. From small startups to mid-market businesses and large enterprises, we provide the leading e-commerce platform. Our customers can then concentrate on what's most important: growing their businesses. We enable our customers to build, innovate, and grow, collectively reshaping the e-commerce industry. We are seeking an experienced engineer who blends software engineering skills with developer operations. You might be familiar with this role as a “DevOps Engineer”, but at Commerce, we view DevOps as a philosophy - a set of principles that guide how we collaborate, work together and drive results for our business and customers. Currently you will find us predominantly working in Golang, Ruby, and Scala, backed up by Terraform and Puppet for provisioning and configuration management. We are a remote-first team that values collaboration and prioritizes team over individual achievements, innovative problem solving, and operational efficiency.

What You’ll Do:

• Maintain and improve BigCommerce’s Development Environment consisting of several containerized services
• Manage cloud hosted VMs in Google Cloud Platform
• Automate repetitive manual processes
• Maintain up to date VMs
• Document technical architecture and user features
• Educate engineers on tool usage and possible process improvements
• Assist in defining the team’s roadmap
• Work closely with Engineers to gather requirements
• Create and monitor statistics to observe tooling health and functionality
• Work and collaborate with a distributed teams across the world
• Join the team’s on-call rotation

Who You Are:

• At least 7 years experience as an Infrastructure or Software Engineer
• You’re a trusted engineer who has completed either a comprehensive software engineering, CS, CE, SW, MIS or equivalent degree, or has relevant work experience
• Knowledge of configuration management systems such as Puppet, Chef, or Ansible (we use Puppet)
• Experienced with Linux systems administration, including solid scripting skills (Ruby) and Bash
• You have a solid understanding of modern programming and design principles
• You write tested, maintainable code that you are proud of and you are committed to keeping code quality high
• A good communicator who works well with geographically distributed teams
• Excited to explore and engage in new languages, tools, and technologies
• Contribute to project discovery, design, and implementation
• Experienced in leading a project initiative
• Comfortable working on several projects
• Desire to work in a collaborative, open environment on an Agile team as a contributor and mentor
• Highly proactive and results-oriented with excellent critical thinking skills

Work Where You Thrive

For candidates based in the Austin, TX or Atlanta, GA Metro area, this role follows a hybrid work model, with three days per week in the office to balance focused individual work and meaningful in-person collaboration.

This description is intended to serve as a summary of key duties and responsibilities and may not contain a comprehensive list of activities.

#LI-REMOTE #LI-AP1 (Pay Transparency Range: $149,000.00 - $228,000.00)

Compensation Transparency

The national base salary range for this role is posted above in this job post. Final compensation will be determined based on factors such as relevant experience, skills, qualifications and geographic location. We also consider internal equity to help ensure fair and consistent pay practices across our teams. Where applicable, this role may also be eligible for variable compensation (such as bonus or commission), equity, and benefits in accordance with local policies. Details will be shared during the hiring process. We are committed to equitable and transparent pay practices that align to market data, internal equity, and individual contribution.

Inclusion and Belonging

At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive. We are committed to creating an inclusive and accessible hiring experience for all candidates. If you require accommodations or adjustments at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/

The Commerce story is one of global growth, incredible talent, and unstoppable passion in all we do. Despite our huge success so far, we’re still just getting started! Explore our history, mission and values. You’ll see we’re set on shaping the now - and the future - of ecommerce. Don’'t Miss Out! Like what you see but suffering from some serious FOMO? Join our Commerce Talent Community, and plug in to our latest news and career opportunities. We’re a group of clever, committed, curious people, unleashing talent in all we do. We believe in the power of togetherness, striving at the edge of what’s possible, impacting the lives of billions of people for the better.

In all we do, We Do Extraordinary–and that’s no small feat! Our people are our power. It’s only through dedication, collaboration, and inspiration that we can Do Extraordinary. We’re natural problem-solvers, champions of empowering businesses, and hungry learners… but we also play nerf wars in the office, support each other, and hang out outside of work.