Lead Software Engineer - Infrastructure

bigcommerce; United States; Hybrid; USD 149,000 - 228,000; Full time

Job summary

Commerce is seeking a Lead Software Engineer- Infrastructure to help design and build the foundational tech stack powering Open AI-driven commerce services. You will work on infrastructure that supports BigCommerce and related brands, collaborating with a distributed team to deliver reliable, scalable platforms with a DevOps mindset.

Ideal candidates have 7+ years in infrastructure/software engineering, strong Puppet/Terraform experience, and a proactive approach to improving tooling and

Qualifications

• 7+ years experience in Infrastructure or Software Engineering.
• Experience with Puppet, Chef, or Ansible; we use Puppet.
• Strong Linux system administration and scripting (Ruby, Bash).
• Excellent communication across distributed teams and agile environments.

Responsibilities

• Maintain and improve BigCommerce development environment.
• Manage cloud hosted VMs in Google Cloud Platform.
• Automate repetitive manual processes.
• Document architecture and user features.
• Educate engineers on tool usage and process improvements.
• Assist in defining the team's roadmap.
• Collaborate with engineers to gather requirements.
• Create and monitor tooling health statistics.
• Work with distributed teams worldwide.
• Join the on-call rotation.

Skills

Infrastructure engineering

Software engineering

DevOps mindset

Distributed teams

Strong communicator

Agile teamwork

Project leadership

Proactive

Education

Software/CS degree

Tools

Puppet

Terraform

Ruby

Bash

Linux

Job description

Welcome to the Agentic Commerce Era

At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce , Feedonomics , and Makeswift , we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we're looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what's possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.

As a Lead Software Engineer- Infrastructure at Commerce, you will be an integral part of our Infrastructure Engineering team. Our team consists of a talented group of individuals with expertise in web operations, systems administration and software engineering. We are charged with designing and creating the foundational technology stack that powers Commerce stores, while building the tools and systems that help engineering teams efficiently develop and deploy Commerce services.

BigCommerce, part of the Commerce brand family, helps merchants increase sales at every stage of their growth. From small startups to mid-market businesses and large enterprises, we provide the leading e-commerce platform. Our customers can then concentrate on what's most important: growing their businesses. We enable our customers to build, innovate, and grow, collectively reshaping the e-commerce industry.

We are seeking an experienced engineer who blends software engineering skills with developer operations. You might be familiar with this role as a "DevOps Engineer", but at Commerce, we view DevOps as a philosophy - a set of principles that guide how we collaborate, work together and drive results for our business and customers.

Currently you will find us predominantly working in Golang, Ruby, and Scala, backed up by Terraform and Puppet for provisioning and configuration management. We are a remote-first team that values collaboration and prioritizes team over individual achievements, innovative problem solving, and operational efficiency.

What You'll Do:

• Maintain and improve BigCommerce's Development Environment consisting of several containerized services
• Manage cloud hosted VMs in Google Cloud Platform
• Automate repetitive manual processes
• Maintain up to date VMs
• Document technical architecture and user features
• Educate engineers on tool usage and possible process improvements
• Assist in defining the team's roadmap
• Work closely with Engineers to gather requirements
• Create and monitor statistics to observe tooling health and functionality
• Work and collaborate with a distributed teams across the world
• Join the team's on-call rotation

Who You Are:

• At least 7 years experience as an Infrastructure or Software Engineer
• You're a trusted engineer who has completed either a comprehensive software engineering, CS, CE, SW, MIS or equivalent degree, or has relevant work experience
• Knowledge of configuration management systems such as Puppet, Chef, or Ansible (we use Puppet)
• Experienced with Linux systems administration, including solid scripting skills (Ruby) and Bash
• You have a solid understanding of modern programming and design principles
• You write tested, maintainable code that you are proud of and you are committed to keeping code quality high
• A good communicator who works well with geographically distributed teams
• Excited to explore and engage in new languages, tools, and technologies
• Contribute to project discovery, design, and implementationExperienced in leading a project initiative
• Comfortable working on several projects
• Desire to work in a collaborative, open environment on an Agile team as a contributor and mentor
• Highly proactive and results-oriented with excellent critical thinking skills

Work Where You Thrive

For candidates based in the Austin, TX or Atlanta, GA Metro area, this role follows a hybrid work model, with three days per week in the office to balance focused individual work and meaningful in-person collaboration.

This description is intended to serve as a summary of key duties and responsibilities and may not contain a comprehensive list of activities .

#LI-REMOTE

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Compensation Transparency

(Pay Transparency Range: $149,000.00 - $228,000.00)

The national base salary range for this role is posted above in this job post.

Final compensation will be determined based on factors such as relevant experience, skills, qualifications and geographic location. We also consider internal equity to help ensure fair and consist