Senior Manager, In-Store Experience, Business Operations

Brobston Group LLC; New York (NY); Hybrid; USD 140,000 - 190,000; Full time

Job summary

Brobston Group LLC is seeking a Senior Manager, Business Operations to drive financial governance and planning for the Fragrance & Beauty CAPEX & Store Experience team in the U.S. retail network.

You will align budgets, inventory, data, and performance to enable strategic investment decisions and stronger execution across boutiques, department stores, and specialty retailers. You will partner cross-functionally to ensure in-store environments are operationally feasible, consistent with business

Qualifications

• Bachelor’s degree required.
• Advanced Excel skills and experience handling large data sets.
• Strong financial acumen across budgets, forecasts, reconciliations and invoices.
• Highly analytical with retail, merchandising, CAPEX, supply chain or operations exposure.

Responsibilities

• Lead financial planning, forecasting, reconciliation, retailer billing, and reporting for Store Experience and CAPEX investments.
• Maintain investment tracking, budget governance, and ROI measurement frameworks for capital planning.
• Lead inventory planning and readiness for permanent merchandising, POS elements, and store environment assets.
• Own governance and data integrity of the Merchandising Database; partner with IT to enhance platform functionality and reporting.
• Develop KPI reporting, dashboards, and executive-ready insights to evaluate performance and impact of store investments.
• Partner with Finance, Production, Store Design, Merchandise Planning, Supply Planning, Field teams, and external vendors.

Skills

Advanced Excel

Data analysis

Financial acumen

Large data sets

Education

Bachelor's degree in related field

Tools

Merchandising Database

Reporting tools

Job description

Summary

The Senior Manager, Business Operations supports the Fragrance & Beauty CAPEX & Store Experience team by developing business processes, financial governance, planning capabilities, reporting, and analytical tools for the U.S. retail network. The role connects budgets, inventory, data, and performance to enable strategic investment decisions and stronger execution across boutiques, department stores, and specialty retail. The position partners cross-functionally to ensure in-store environments are operationally feasible, consistent, and aligned with business priorities.

Responsibilities

• Lead financial planning, forecasting, reconciliation, retailer billing, and reporting for Store Experience and CAPEX investments.
• Maintain investment tracking, budget governance, and ROI measurement frameworks to inform capital planning.
• Lead inventory planning and operational readiness for permanent merchandising, POS elements, and retail environment assets.
• Own governance and data integrity of the Merchandising Database; partner with IT to enhance platform functionality and reporting.
• Develop KPI reporting, dashboards, and executive-ready insights to evaluate performance and measure impact of store investments.
• Partner cross-functionally with Finance, Production, Store Design, Merchandise Planning, Supply Planning, Field teams, and external vendors.

Requirements

• Minimum three days in-person per week at the NYC office (partially remote role).
• Bachelor’s degree in a related field.
• Advanced Excel skills and experience managing large data sets and building reporting tools.
• Strong financial acumen with experience managing budgets, forecasts, reconciliations, and invoices.
• Highly analytical with experience in retail, merchandising, store design, CAPEX, supply chain, or operations preferred.