Senior Manager, Implementation Delivery

TechDigital Group; Jacksonville (FL); On-site; USD 100,000 - 150,000; Full time

Job summary

TechDigital Group is seeking a Senior Manager to lead technical implementation delivery for its ImageCentre and DirectLink products in Jacksonville, Florida. This role requires managing team performance, ensuring operational excellence, and providing client-facing leadership.

The successful candidate will have extensive experience in overseeing project deliveries, facilitating issue resolutions, and developing talent within a team.

Excellent communication skills and the ability to work US business hours with some travel for client engagement are essential.

Qualifications

• Excellent issue resolution skills necessary for complex technical issues.
• Proficient in managing client relationships and escalations with clarity.
• Demonstrated ability to lead and develop teams across multiple skill levels.

Responsibilities

• Lead technical implementation for ImageCentre and DirectLink products.
• Oversee project delivery health, quality, and timeline adherence.
• Manage delivery risks and drive standardisation of processes.
• Facilitate rapid root-cause investigations for issues post-implementation.
• Develop and motivate a team of implementation analysts.

Skills

Technical implementation delivery

Team performance management

Stakeholder management

Excellent communication skills

Problem resolution

Job description

TechDigital Group is seeking a Senior Manager to lead technical implementation delivery for its ImageCentre and DirectLink products in Jacksonville, Florida. This role requires managing team performance, ensuring operational excellence, and providing client-facing leadership.

The successful candidate will have extensive experience in overseeing project deliveries, facilitating issue resolutions, and developing talent within a team.

Excellent communication skills and the ability to work US business hours with some travel for client engagement are essential.