Senior Manager, HR Section Support

USTA National Tennis Center Incorporated; New York (NY); Hybrid; USD 120,000 - 135,000; Full time

Benefits offered by this job

401(k) with employer matching

Tuition reimbursement up to $7,000

Comprehensive medical/dental/vision

Paid holidays and generous PTO

Mental health and wellness resources

Job summary

USTA National Tennis Center Incorporated is seeking a strategic Outsourced HR Business Partner to guide talent strategies, partner with client leadership, and ensure lip operations align with labor laws across diverse client cultures.

You will advise executives, coach managers, and help design performance systems while leveraging data analytics to drive people decisions. Hybrid work and comprehensive benefits are provided.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• Minimum 5–7 years as an HR Business Partner, HR Consultant, or similar senior HR role.
• PHR/SHRM-CP/SHRM-SCP/SPHR certifications highly preferred.
• Strong knowledge of federal, state, and local labor laws.
• Exceptional communication, relationship-building, and conflict-resolution skills.
• Analytical capability with HRIS and HR metrics.
• Adaptability to diverse cultures and client environments.

Responsibilities

• Strategic advising with client leadership to translate business objectives into actionable workforce and talent strategies.
• Coach managers through performance, engagement, and disciplinary issues; investigate and resolve workplace conflicts.
• Ensure compliance with employment laws and minimize legal exposure for clients.
• Assist clients in designing performance management frameworks and career pathways.
• Help design, update, and implement comprehensive employee handbooks and HR procedures.
• Guide organizations through mergers, downsizing, or rapid scaling with minimal morale impact.
• Leverage HR analytics to diagnose systemic issues and inform decisions.

Skills

Strategic thinking

Employee relations

Regulatory knowledge

Consulting skills

Communication

Data analytics

Adaptability

Education

Bachelor's degree in HR/Business Admin

Certifications: PHR/SHRM-CP/SHRM-SCP/SPHR preferred

Tools

HRIS systems

HR metrics analysis

Policy development

Job description

Who We Are

We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport’s growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.

Why Work for the USTA?

We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don’t know tennis? Don't worry, you can still find yourself in the game!

The Role

We are seeking a strategic and results-driven Outsourced HR Business Partner (HRBP) to provide expert human resources guidance to our client organizations. You will serve as the primary liaison between executive leadership and the broader workforce, driving talent strategies, managing complex employee relations, and ensuring all people operations align with local and federal employment laws. The ideal candidate possesses deep HR expertise, a consultative mindset, and the ability to seamlessly integrate into various company cultures.

• Strategic Advising:Partner with client leadership to translate business objectives into actionable workforce and talent strategies.
• Employee Relations:Coach managers through performance, engagement, and disciplinary issues. Investigate and resolve workplace conflicts objectively and effectively.
• Compliance & Risk Management:Stay updated on employment laws (e.g., FMLA, FLSA, ADA) and ensure all client HR policies and procedures minimize legal exposure and remain fully compliant.
• Performance & Talent Management:Assist clients in designing performance management frameworks, developing clear career pathways, and identifying high-potential talent for succession planning.
• Policy Development:Help design, update, and implement comprehensive employee handbooks and HR operating procedures tailored to each client's unique needs.
• Change Management:Guide organizations through structural changes, such as mergers, downsizing, or rapid scaling, ensuring smooth transitions with minimal impact on morale.
• Data Analytics:Leverage people analytics (e.g., turnover signals, engagement scores) to diagnose systemic issues and guide informed, data-driven people decisions.

Who You Are

• Education & Experience:Bachelor’s degree in Human Resources, Business Administration, or a related field. Minimum of 5–7 years of experience as an HR Business Partner, HR Consultant, or similar senior HR role.
• Certifications:Professional in Human Resources (PHR), SHRM-CP, SHRM-SCP, or SPHR highly preferred.
• Legal Knowledge:Strong, demonstrable understanding of federal, state, and local labor laws and regulations.
• Consulting Skills:Exceptional communication, relationship-building, and conflict-resolution skills, with a track record of successfully influencing C-suite executives and managers.
• Analytical Capability:Comfort using HRIS platforms and interpreting HR metrics to drive business solutions.
• Adaptability:Ability to quickly understand and navigate diverse corporate cultures and client environments.

What We Offer

At the USTA, we know people are our most important asset. For this reason, we offer a comprehensive benefits package designed to meet the needs of a diverse workforce!

• Flexibility: Our Hybrid with Flexibility approach combines a balance of remote working with in-office collaboration to spark teamwork and creativity.
• Comprehensive benefits designed to meet your unique needs: Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings.
• Time to recharge and energize: Generous paid time off policy - including vacation, sick, personal, and paid holidays, parental leave, and a paid winter recess.
• Plan for your future financially and professionally: 401(k) with employer matching (up to 6.5%), promotional and growth opportunities, Learning and Development programs to learn on the job, and up to $7,000 for tuition reimbursement.
• Mental and emotional wellness: Resources for overall well-being, including mental health and meditation benefits.
• Other cool perks: A personalized health management program, pet insurance, commuter benefits, identity theft protection, discounts with our network of partners, and fun events are just a few of the optional benefits available.

The expected range for the annual base salary for this position is $120,000 - 135,000. This role is eligible for an Incentive Compensation Plan (ICP) bonus up to 5%. This range does not include any additional pay or benefits for which a person may qualify. The actual base salary offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, the years of relevant experience, their unique skills, and the location from which they will be performing the job.

Come One, Come All

USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.