Senior Manager, HR Operations

Mizuho OSI; Union City (CA); On-site; USD 172,000 - 185,000; Full time

Job summary

Mizuho OSI is seeking a Senior Manager, HR Operations to provide strategic and operational leadership for the employee lifecycle and HR systems. This role partners across HR and business leaders to ensure compliant, scalable operations and data integrity, while driving continuous improvements in service delivery and employee experience.

The role combines strategic planning with hands-on execution, leading the HR Operations team and external providers, and delivering executive-ready updates on

Qualifications

• Bachelor’s degree in HR, Business Admin or related field.
• 10+ years HR leadership including HR Operations.
• Proven cross-functional HR initiative leadership and process improvements.
• Experience with HRIS projects and change management.
• Knowledge of ERISA, COBRA, FMLA, CFRA, ADA, HIPAA.
• Experience managing benefits, leaves, workers’ comp, and comp/cycle ops.
• Experience with employment-based immigration matters and visa processes.

Responsibilities

• Define and lead the HR Operations strategy, roadmap and priorities.
• Oversee end-to-end employee lifecycle operations including onboarding, changes, offboarding and HR communications.
• Drive modernization, standardization, and automation of HR processes.
• Govern HR systems: HRIS improvements, integrations, access controls and data quality.
• Establish HR Operations metrics, dashboards and SLAs; present analyses to leadership.
• Lead HR Operations team and external service providers; set goals and provide coaching.
• Oversee HR vendors, service delivery, issue resolution and accountability for deliverables.
• Collaborate with HRBPs, Talent Acquisition, Payroll, Finance, IT and Legal on programs.
• Manage benefits administration and annual open enrollment communications.
• Oversee focal (performance/compensation) process execution and calibration.

Skills

Leadership

HRIS projects

Change management

Data analysis

Stakeholder management

Communication

Project management

Education

Bachelor's degree

Tools

SAP SuccessFactors

Job description

Mizuho OSI is the leader in the markets for specialty surgery and patient positioning. The company’s portfolio includes specialty surgical tables for procedure-specific approaches that improve patient outcomes in spine and orthopedic surgeries along with disposable and reusable surgical patient care products.

Job Summary

The Senior Manager, HR Operations provides strategic and operational leadership for the employee lifecycle and the systems, processes, and services that support it. This leader is accountable for reliable, compliant, scalable HR operations; directs continuous improvement of HR technology, employee data, and service delivery; and serves as a trusted advisor to HR leadership and cross-functional partners. Balancing strategic planning with hands‑on execution, the Senior Manager leads HR Operations staff and external service providers, strengthens the employee experience, and advances Mizuho OSI’s commitment to a diverse and inclusive workplace.

Responsibilities

• Own the HR Operations strategy, roadmap, operating model, and annual priorities, aligning service delivery with business and HR objectives.
• Lead end-to-end employee lifecycle operations, including onboarding, employee changes, offboarding, HR communications, HR compliance and audits, HRIS administration, and operational support for recruiting, performance reviews, immigration, compensation, and employee relations.
• Drive modernization, standardization, documentation, and automation of HR processes; prioritize improvements based on employee experience, scalability, efficiency, and risk.
• Provide governance for HR systems, including HRIS enhancements, implementations, integrations, access controls, data quality, confidentiality, and accurate employee records.
• Establish HR Operations metrics, dashboards, service-level agreements, and controls; analyze workforce and service data and present recommendations and action plans to HR and Organization leadership.
• Lead and develop the HR Operations team, including the Manager, HR Operations and other assigned staff; set goals, coach performance, plan capacity, and ensure consistent service standards.
• Oversee HR service vendors and consultants, including service quality, issue resolution, workflow effectiveness, and accountability for deliverables.
• Partner with HR Business Partners, Talent Acquisition, Payroll, Finance, IT, Legal, and business leaders to coordinate operational programs and resolve complex cross-functional issues.
• Oversee administration and employee communications for benefits programs and annual open enrollment, including events such as the Health Fair.
• Lead operational execution of the annual performance and compensation review (focal) process, including ensuring the HRIS Analyst reviews and configures forms for deployment, calibration setup, compensation planning, and process controls.
• Provide operational oversight of leave of absence administration, accommodation and interactive processes, workers’ compensation, and return-to-work programs; ensure appropriate escalation and documentation.
• Ensure HR operations policies, procedures, recordkeeping, and employee programs comply with applicable federal, state, and local requirements; partner with appropriate experts on complex matters.
• Support recruiting and compensation teams with requisition information, job descriptions, salary analysis, and internal equity data.
• Oversee and assist in managing employee immigration requests and ongoing cases, coordinating with employees, hiring managers, external immigration counsel, and internal stakeholders to support timely documentation, case tracking, and follow-up
• Build accessible, responsive channels for employee questions and feedback, and use insights to improve HR service delivery.
• Prepare accurate, timely reports and executive-ready updates on operational performance, risks, project progress, and recommended actions.
• Cultivate, lead, mentor and develop HR operations team members.
• Develop annual team MBO goals and complete reviews in line with company guidelines.
• Complete team Core Competency reviews adhering to company guidelines.

Qualifications & Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• At least 10 years of progressively responsible HR leadership experience, including significant HR Operations experience and demonstrated people or functional leadership.
• Demonstrated success leading cross-functional HR initiatives, process improvements, HRIS projects, and change management.
• Broad working knowledge of HR practices and applicable employment and benefits regulations, including ERISA, COBRA, FMLA, CFRA, ADA, and HIPAA.
• Experience administering a comprehensive HRIS and ensuring data integrity, security, and appropriate confidentiality.
• Experience overseeing benefits, leaves of absence, workers’ compensation, and performance or compensation cycle operations.
• Experience with employment-based immigration matters, including knowledge of applicable immigration laws, regulations, visa processes, documentation requirements, and ongoing case management in coordination with immigration counsel
• Strong analytical, project management, communication, presentation, and stakeholder-management skills.
• Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint; ability to translate HR data into actionable recommendations.
• Ability to manage competing priorities, exercise sound judgment, lead through ambiguity, and maintain a high level of customer service.

Desired Characteristics & Attributes

• Prior experience as a Senior HR Operations Manager, HR Operations Manager, or in a comparable HR leadership role.
• Experience with SAP SuccessFactors employee modules, including Employee Central (EC), is preferred but not required
• Experience supporting employee immigration and visa processes.
• Experience leading HR service delivery improvements, workflow automation, and HR reporting or analytics.
• Ability to influence across functional groups, build trusted relationships, and develop team capability.
• Strong attention to detail, prioritization, discretion, and a continuous-improvement mindset.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay Scale: $172,000- $185,000 DOE + potential annual bonus + comprehensive benefits package.