Senior Manager, Housekeeping Operations

Duke; North Carolina; On-site; USD 63,000 - 108,000; Full time

Job summary

Duke University is seeking a seasoned housekeeping operations professional to manage and coordinate cleaning programs for major university buildings. The role partners with Duke Athletics to maintain high-visibility, high-traffic spaces for practices, competitions, and events.

The ideal candidate has five years of progressive housekeeping experience and strong leadership, planning and communication skills. The position focuses on policy development, staff supervision, audits and performance

Qualifications

• Education: high school degree or equivalent.
• Experience: five years progressive experience in housekeeping operations or an equivalent combination of relevant education and/or experience.
• Strong analytical, communication and supervisory abilities.

Responsibilities

• Manage and coordinate housekeeping functions for assigned university buildings; plan complex housekeeping programs and schedules with proper distribution of assignments and resources.
• Recommend solutions for operational problems in work schedules and non-routine services; optimize personnel utilization and non-scheduled jobs.
• Develop policies for housekeeping operations; conduct meetings to ensure compliance with standards and training needs; monitor cleanliness levels and inspections.
• Support leadership trainings and on-site reinforcement of trainings with Operations Manager of Logistics and Training.
• Prepare periodic reports on progress, adverse trends, and recommendations.
• Oversee hiring, performance appraisals, promotions, transfers and vacation schedules; train supervisors and assistants to conduct audits.
• Coordinate building audits to ensure consistent cleaning standards and service levels across environmental services.
• Ensure safety, quality assurance and KPI compliance; communicate effectively with customers and stakeholders; assist Director with workload planning and special projects.

Education

High school diploma or equivalent

Job description

Be You. Be Bold. Choose Duke.

Be You.

Occupational Summary

Manage and coordinate a major departmental operation to ensure cleanliness and maintenance of assigned athletics areas. We are especially seeking candidates with experience supporting large-scale facilities, events, or operations within an athletics environment. This role regularly partners with Duke Athletics to maintain high-visibility, high-traffic spaces and ensure exceptional readiness for practices, competitions, and special events.

Minimum Requirements

Education

Work requires communicative, cognitive and analytical skills normally acquired through a high school degree or equivalent.

Experience

Work requires knowledge of housekeeping functions normally acquired through five years progressive experience in housekeeping operations. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Be Bold.

What You’ll Do:

• Manage and coordinate housekeeping functions for assigned University buildings; analyze and plan complex housekeeping programs and schedules ensuring proper distribution of assignments and adequate manning, supplies and equipment for subsequent performance of duties.
• Recommend solutions for operational problems in work schedules, non- routine service, personnel utilization and non-scheduled jobs.
• Recommend policies and procedures for University housekeeping operations; plan and conduct meetings with subordinates to ensure compliance with established practices, to implement new policies and to keep employees abreast of current standards and procedures; recommend guidelines to determine acceptable cleanliness levels for University buildings; monitor and participate in inspections. Analyze training needs and determine most effective course of action to address deficiencies.
• Provide support in coordination of staff and leadership trainings with Operations Manager of Logistics and Training and provide hands‑on reinforcement of trainings and information.
• Prepare periodic reports and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions.
• Manage various personnel functions including, but not limited to, hiring, performance appraisals, promotions, transfers and vacation schedules.
• Provide ongoing training for supervisors and assistant supervisors to conduct onsite quality audits and to effectively manage and motivate staff.
• Coordinate and conduct planned and scheduled building audits of all existing and new university spaces to ensure consistency of cleaning standards, service levels throughout environmental services.
• Ensure compliance of direct reports in all requirements including safety, quality assurance and KPIs. Hold direct reports accountable to department requirements and standards.
• Effectively communicate with peers and customers in timely manner. Prepare for, attend and engage in meetings with customers. Support Director in work loading process, new facility startups or other special projects.

Choose Duke.

Anticipated Pay Range:

Duke University provides an annual base salary range for this position as USD $62,694.00 to USD $107,633.00. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.

Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family- friendly and cultural programs to eligibleteam members. Learn more at: https://hr.duke.edu/benefits/

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.