Senior Manager, Health Plan Transformation & Delivery

Deloitte France; Minneapolis (MN); On-site; USD 189,000 - 373,000; Full time

Job summary

Deloitte is seeking a Senior Manager for its Industry Solutions team to help health plan clients transform core administration, operations, and service delivery capabilities. You will lead workstreams, redesign processes, and translate needs into actionable roadmaps while mentoring junior practitioners.

Experience across claims, enrollment, billing, and benefits, plus proficiency in Excel/PowerPoint, is required; travel up to 50% is expected in this role.

Qualifications

• Bachelor's degree with 8+ years in health care, health plan operations, or consulting.
• 7+ years implementing or configuring core administration platforms such as Facets, QNXT, HealthRules.
• Experience in configuration or functional design across claims adjudication, enrollment, billing, and benefits setup.
• Proven record leading process redesign or large-scale health plan transformations, incl. cross-functional teams.
• Experience developing client deliverables using Excel and PowerPoint.
• Willingness to travel about 50%.
• Limited immigration sponsorship may be available.

Responsibilities

• Lead workstreams or engagements focused on health plan operations transformation.
• Assess and redesign end-to-end processes across claims, enrollment, billing, customer service, utilization management, care management, and pharmacy operations.
• Translate business needs into transformation roadmaps and implementation plans.
• Manage day-to-day delivery, team performance, and client communication.
• Support business development and mentoring junior practitioners.

Skills

Project leadership

Client communication

Transformational experience

Team mentoring

Time management

Adaptability

Education

Bachelor's degree in health care/related field

Master's degree in Business Administration or Health Administration

Tools

Facets

QNXT

HealthRules

Custom core admin systems

Job description

Deloitte is seeking a Senior Manager for its Industry Solutions team to help health plan clients transform core administration, operations, and service delivery capabilities. You will lead workstreams, redesign processes, and translate needs into actionable roadmaps while mentoring junior practitioners.

Experience across claims, enrollment, billing, and benefits, plus proficiency in Excel/PowerPoint, is required; travel up to 50% is expected in this role.