Senior Manager, Group Implementation

Blue Shield of CA; Springfield Meadows (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Blue Shield of California is seeking a Senior Manager, Group Implementation, to lead a team of Implementation Consultants and Specialists through onboarding groups across ASO, Shared Advantage, and Fully Insured funding types. The role focuses on cross-functional alignment, external-facing leadership, and optimizing processes with automation and AI.

Ideal candidates bring a BA/BS and at least 10 years of relevant experience, including 4 years of management, and are skilled at communicating

Qualifications

• Requires a bachelor's degree or equivalent experience.
• Requires at least 10 years of relevant experience in group implementation, operations, or client management.
• Includes 4 years of management experience.
• Experience cross-functionally with Sales/Account Management, Brokers, and Consulting houses.
• Ability to explain complex concepts to diverse audiences including C-suite.
• Proven track record of process improvements using automation and AI.

Responsibilities

• Lead a team of Implementation Consultants and Specialists responsible for onboarding groups with various funding types.
• Align cross-functionally with Sales, Account Management, Brokers, and Consulting teams.
• Present concepts and solutions to senior leadership and large group settings.
• Drive simplification, automation, and AI to improve quality, efficiency and capacity.
• Interact externally with senior leadership and internal stakeholders to ensure success.

Skills

Leadership

Cross-functional collaboration

Data-driven decision making

Process improvement

AI / automation

Communication

Education

Bachelor's degree

Tools

Salesforce

Tableau

Microsoft Office

Job description

The Senior Manager, Group Implementation, leads a team of Implementation Consultants and Specialists responsible for the successful onboarding of groups with ASO, Shared Advantage, and Fully Insured funding types across Commercial Markets. The Senior Manager enables, streamlines, and continuously improves the implementation process through simplification, automation, and AI to facilitate a high-quality experience that drives growth and retention. This position reports to the Senior Director, Group Implementation and is external facing, interacting frequently with senior leadership, sales and account executives across organizations, and leadership from all functional areas within Blue Shield of California.

This role requires a strong compass for cross-department alignment, centered on what is best for our customers, and balancing team workload and capacity to succeed in this critical function. We are looking for a multiplier who is energized by creative and critical thinking that makes the team, function, and broader department stronger.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Knowledge and Experience

• Requires a bachelor's degree or equivalent experience
• Requires at least 10 years of relevant experience (group implementation, operations, or client management) including 4 years of management experience
• Requires subject matter expert level knowledge of large complex employer group implementations and working cross-functionally with Sales/Account Management teams, Brokerages and Consulting houses for Fully Insured groups; Self-Funded clients and Blue Shield of California processes experience is highly desired
• Requires experience in explaining complex concepts, ideas, and solutions for processes, products, and capabilities to a wide range of audiences including presenting to sales, C-Suite, and large group settings
• Demonstrated ability to influence others using data and market practices across large cross-functional initiatives, business segments, and project teams required
• Requires demonstrated success improving team performance through process improvement, simplification, automation, and AI to increase quality, efficiency, and capacity
• Requires expertise in Microsoft Office tools (Word, Excel, Access, PowerPoint) and the ability to quickly learn new tools; experience with Sales CRM applications like Salesforce and Tableau for reporting is highly desired

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