Senior Manager, Global Customer Quality & Strategy

Advanced Energy; Fort Collins (CO); On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

Medical plans

401(k) matching

Paid time off

Employee stock purchase plan

Job summary

Advanced Energy in Fort Collins, CO, seeks a Sr Manager of Customer Quality to drive customer quality, satisfaction and retention for a major OEM. You will lead global quality strategies, governance and cross‑functional resolution of issues across design, manufacturing and service.

The role emphasizes executive collaboration, process standardization and continuous improvement to elevate product quality throughout the lifecycle, with travel up to 10–20% and close partnership with senior leaders.

Qualifications

• Bachelor's degree in Engineering or Science required.
• Advanced degree preferred (MBA or advanced engineering).
• 5 years of technical leadership experience required.
• 8–10 years in technical or quality management roles.
• Experience in fast-paced manufacturing and global teams.
• Strong communication with customers and cross-functional partners.

Responsibilities

• Own executive quality relationships with strategic OEM customers and drive satisfaction.
• Define and execute global customer quality strategies across design, manufacturing, suppliers and service.
• Lead governance including VOC, scorecards, CAPA, 8D, reliability and SPC.
• Resolve complex issues across time zones with scalable actions and processes.
• Influence product development and manufacturing strategies to improve quality.
• Oversee customer escalations, root-cause analyses and risk mitigation.
• Lead customer audits, supplier assessments and change management activities.
• Partner with senior executives to align quality strategy and resources.
• Build organizational capability through standardized processes and leadership of global quality transformation.

Skills

Executive communication

Cross-functional leadership

Quality optimization

SPC data analysis

ERP systems (SAP, Oracle)

Problem solving

Education

Bachelor's degree in Engineering/Science

Advanced degree (MBA/Engineering)

Tools

SAP

Oracle ERP

Job description

Advanced Energy in Fort Collins, CO, seeks a Sr Manager of Customer Quality to drive customer quality, satisfaction and retention for a major OEM. You will lead global quality strategies, governance and cross‑functional resolution of issues across design, manufacturing and service.

The role emphasizes executive collaboration, process standardization and continuous improvement to elevate product quality throughout the lifecycle, with travel up to 10–20% and close partnership with senior leaders.