Senior Manager, Global Customer Quality

Advanced Energy Industries, Inc.; Fort Collins (CO); On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

Medical plans

401(k) match

Paid vacation

Parental leave

Tuition reimbursement

Volunteer time off

Job summary

Advanced Energy Industries, Inc. in Fort Collins, CO is seeking a Sr Manager of Customer Quality to lead customer satisfaction, retention, and overall product quality for a major OEM.

You will define global quality strategies, drive cross-functional improvements, manage executive escalations, and build scalable processes, partnering with senior leaders across design, manufacturing, and service organizations. This role requires 8–10 years in quality management and 5 years in technical leadership.

Qualifications

• 5 years of technical leadership experience
• 8-10 years in technical or quality management
• Experience in fast-paced manufacturing environment
• Experienced in plasma, data center, industrial, and medical industries or with those customers
• Experience working with a global team
• Demonstrated ability to drive change; build structure and repeatable processes

Responsibilities

• Own the executive quality relationship for strategic OEM customers, driving customer satisfaction, business growth, and quality performance.
• Define and execute global customer quality strategies across design, manufacturing, suppliers, and service organizations.
• Lead customer quality governance, including Voice of Customer, scorecards, CAPA, 8D execution, reliability, DPPM, SPC, and continuous improvement initiatives across the product lifecycle.
• Drive cross-functional resolution of complex quality, reliability, and performance issues across global operations and multiple time zones while balancing customer, operational, and business objectives through the development and execution of strategic actions, scalable processes, and sustainable solutions.
• Influence product development, quality systems, and manufacturing strategies by translating customer requirements into scalable quality and reliability solutions throughout the product lifecycle.
• Provide executive oversight of customer escalations, ensuring sustainable root cause resolution, risk mitigation, and timely closure of critical issues while driving systemic and systematic changes that improve organizational quality performance and operational excellence.
• Lead customer audits, executive reviews, supplier assessments, product change management activities (PCNs/ECRs), and regulatory/compliance engagements.
• Partner with seior executives to align customer quality strategy, resource allocation, operational priorities, and long-term business objectives.
• Develop organizational capability through process standardization, operational excellence, talent development, succession planning, and leadership of global quality transformation initiatives.
• Build and lead a high-performing global quality culture focused on customer advocacy, proactive risk management, continuous improvement, and end-to-end product lifecycle quality excellence.

Skills

Leadership

Communication

Cross-functional collaboration

Problem solving

Time management

Strategic thinking

Multitasking

MS Office

ERP experience

Education

Bachelor’s degree in Engineering/Science

Tools

SAP

Oracle ERP

Microsoft Office

Job description

Advanced Energy Industries, Inc. in Fort Collins, CO is seeking a Sr Manager of Customer Quality to lead customer satisfaction, retention, and overall product quality for a major OEM.

You will define global quality strategies, drive cross-functional improvements, manage executive escalations, and build scalable processes, partnering with senior leaders across design, manufacturing, and service organizations. This role requires 8–10 years in quality management and 5 years in technical leadership.