Senior Manager, Genesis Systems Quality Engineering

Hyundai Motor Company; Fountain Valley (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

Hyundai Motor Company in Fountain Valley, CA is seeking a senior leader to head the Genesis Systems Quality Engineering team. The role involves directing system engineering across new and current Genesis models, identifying emergent concerns, accelerating corrective actions, and supporting leadership in achieving customer satisfaction.

The position requires coordinating field repairs, developing production countermeasures, distributing Technical Service Bulletins and recalls, and guiding teams

Responsibilities

• Lead Genesis System Engineering team and coordinate across new and current models to identify and accelerate corrective actions.
• Validate product complaints, analyze warranty parts, and report systematic product problems.
• Develop countermeasures for field repairs and production in coordination with Hyundai Motor Company.
• Distribute Technical Service Bulletins and Recall Campaigns in a timely manner to dealers.
• Support IQS/VDS/CR surveys and monitor TCQ targets to ensure quality performance.

Job description

At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package.

It’s time you rethink what you expect from an employer.

At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals.

WORK MODEL

What You Will Do

• This position leads the Genesis Systems Quality Engineering team, responsible for all vehicle systems, bumper to bumper. Direct and integrate Genesis system engineering activities across new and current models to identify and accelerate emerging concerns, accelerate corrective actions, and support Genesis leadership in vehicle quality and customer satisfaction.
• Responsible for validating product complaints, qualitative analysis, recalling and analysis of warranty parts and the reporting of any existing systematic product problems.
• Responsible for the development of countermeasures for (a) field repairs and (b) production in coordination with HMC.
• Responsible for timely distribution of all related Technical Service Bulletins including Recall Campaigns.
• Ensure support to achieve high ranking of IQS/VDS/CR surveys.
• Ensure KPI’s related to Total Cost of Quality (TCQ) are on target.

How You Will Make An Impact

• Responsible for leadership and strategic direction of the Genesis System Engineering team, ensure the Systems Engineers understand and proactively own all related activities of their assigned system.
• Lead Total Cost of Quality activities through warranty cost reduction, buyback prevention, FRFT, down level part TSB publication etc.
• Coordinate the collection and analysis of warranty return parts, dealer visits and on-car investigations to determine the cause of failure and initiate corrective action.
• Conduct regular meetings with the Vehicle System Engineers to review and prioritize the investigation, status and communication of resolution of product problems.
• Monitor the analysis of warranty and Techline databases, customer surveys, warranty parts analyses and Field Service Engineering reports on an ongoing basis to detect new systematic product problems and to gauge the effectiveness of countermeasures taken against known problems.
• Manage the development of field repair solutions and initiate production changes, as necessary. Manage the follow up of Quality Information Reports in the CCC system to ensure that timely action is taken.
• Manage the timely distribution of all Technical Service Bulletins (including Recall Campaigns) to Hyundai/Genesis dealers by Vehicle System Engineers.
• Continually provide required technical support training to ensure that Vehicle System Engineers are familiar with the latest relevant technology.
• Ensure successful launches of new models and support of Launch Quality Monitoring Process.
• Conduct Labor Time Study