Senior Manager, Genesis Customer Experience (Southern)

Genesis; Atlanta (GA); On-site; USD 115,000 - 164,000; Full time

Benefits offered by this job

Company vehicle

Holiday pay

Health insurance

401(k) matching

Education reimbursement

Paid vacation & sick time

Life and disability coverage

Employee assistance program

Job summary

Genesis in Atlanta seeks a Senior Manager, Genesis Customer Experience to oversee regional CX activities, including GSX and GBX performance, reporting, and strategy. You will partner with dealers to implement CX improvements and collaborate with the national CX team to roll out programs.

You’ll also act as SME for the CX website/dashboard and contribute to market support initiatives. The role requires strong analytical, communication, and leadership skills, with 15–30% domestic travel.

Qualifications

• Bachelor’s degree required; Master’s preferred.
• Eight+ years wholesale automotive experience desired.
• Supervisory experience preferred.
• Budget management oversight experience.
• Excellent analytical, communication, organizational and time management skills.

Responsibilities

• Oversee and manage all regional CX activities within the Genesis Region.
• Monitor GSX and GBX performance, regional CX reporting and strategy.
• Develop CX improvement strategies in partnership with dealers.
• Collaborate with national CX team to implement programs regionally.
• Create CX-based reward programs for retailers and support governance processes.
• Serve as SME for Genesis CX website/dashboard and lead regional MSPs.

Skills

Analytical skills

Communication skills

Organizational skills

Time management

MS Office proficiency

Education

Bachelor’s degree

Master's degree

Tools

MS Office

Job description

At Genesis, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package.

It’s time you rethink what you expect from an employer.

At Genesis, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

WORK MODEL

Field

What You Will Do

• The Senior Manager, Genesis Customer Experience is responsible for overseeing & managing all regional Customer Experience (CX) activities within the designated Genesis Region.
• These oversite activities include, but are not limited to, Genesis Service Experience (GSX) & Genesis Buyers Experience (GBX) performance, regional CX Reporting, Analysis & Strategy, execution of JD Power field consulting program and Retailer Sales/Service Process training development.

How You Will Make An Impact

• Exercise independent judgment with daily analysis of the regions GBX & GSX scores.
• In partnership with the Regional Dealer Performance Manager, develop regional CX improvement strategies, processes, and programs.
• Work closely with the national CX team to successfully implement national programs and the regional level.
• Use advanced knowledge to create tactical CX-based reward and recognition programs for Retailers.
• As needed, partner with the National Office to develop and implement pilot programs to improve the overall customer experience.
• Support the Regional General Manager with the Governance process (OCM/PRM)
• Serve as the subject matter expert (SME) for Genesis CX website/dashboard.
• Perform all other assigned duties (duties that are ancillary to this position and/or complement the essential duties) as required.
• In conjunction with the Regional Marketing Manager, develop regional Market Support Programs (MSP) to drive regional CX performance.
• Managerial/development responsibility for team members, as needed.
• Budget management authority, as needed.

What You Will Bring To The Role

• Bachelor’s. degree preferred.
• Master's degree a plus.
• Eight or more years of wholesale related automotive experience desired with demonstrated abilities in direct dealer contacts.
• Supervisory experience desired.
• Budget management oversight.
• Excellent analytical skills.
• Excellent communication skills.
• Excellent organizational skills.
• Excellent time management skills.
• Strong computer skills - Microsoft Office, Word, Excel, PowerPoint, Access, and Outlook.

What Hyundai Can Offer You

• Company-provided vehicle – Eligible employees receive a company-provided vehicle (including insurance and maintenance)
• Holiday Pay - the company shuts down with pay between Christmas and New Years.
• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
• 401(k) retirement plan with Employer Match
• Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
• Vacation and sick time off
• Employer-paid basic life and disability coverage, including Paid-Family Leave.
• Mental health, wellbeing, and employee assistance program
• Health advocate (support)
• Education Reimbursement program: Up to $5,250 per year for employees seeking higher education degrees.
• External Training and Development Programs
• Compensation Range: $114,800.00 - $164,000.00 annual base salary

Other Details

• Physical requirements: normal office duties.
• Domestic travel required (15% - 30%).

Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.