Senior Manager, FraudCapture Client Success

Gainwell Technologies LLC; Oregon; Hybrid; USD 109,000 - 156,000; Full time

Benefits offered by this job

Flexible vacation

Educational assistance

401(k) match

Health benefits

Career development academies

Job summary

Gainwell Technologies seeks a Senior Manager, Customer Support to lead FraudCapture onboarding, training, and client Enablement for healthcare investigations teams nationwide. You will partner with Product, Engineering, and Account Management to resolve issues, improve usability, and deliver scalable support operations while shaping training content and client success.

You'll travel 10–25% to client sites and events, coach a growing team, and drive metrics that maximize platform adoption and

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of direct healthcare fraud and abuse investigation experience.
• Leadership experience in customer support, customer success, or services for SaaS software solutions.
• Proven success designing and delivering training programs and managing client interactions.
• Strong experience with defect management and communication across technical and non-technical stakeholders.
• Strong business and analytical problem-solving skills.
• Excellent written and verbal communication skills.
• Investigative credentials (e.g., CFE or AHFI) & prior PI/MFCU/SIU leadership experience.

Responsibilities

• Serve as the primary client-facing leader for FraudCapture support, training, and user enablement activities.
• Collaborate daily with Product Management, Engineering, Account Management, and program integrity stakeholders.
• Travel approximately 10-25% to support client implementations, training events, conferences, and strategic meetings.

Skills

Leadership

Training programs

Client interactions

Defect management

Communication

Analytical problem-solving

Multi-tasking

Independence

Prioritization

Education

Bachelor's degree

Job description

Gainwell Technologies seeks a Senior Manager, Customer Support to lead FraudCapture onboarding, training, and client Enablement for healthcare investigations teams nationwide. You will partner with Product, Engineering, and Account Management to resolve issues, improve usability, and deliver scalable support operations while shaping training content and client success.

You'll travel 10–25% to client sites and events, coach a growing team, and drive metrics that maximize platform adoption and