Senior Manager, Field Service

US10 Revvity Health Sciences, Inc.; Utah; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life and Disability Insurance

Paid Time‑Off

Parental Benefits

401(k) with Company Match

Employee Stock Purchase Plan

Job summary

Revvity Health Sciences, Inc. is seeking a Senior Manager of Field Service to lead regional field service leaders and support service engineers. You will drive profitability, manage budgets, and coordinate cross‑functional projects to improve service performance and customer satisfaction.

The role requires strong program management, analytics, and communication skills, with up to 50% travel. Remote work option within the US is available in UT region.

Qualifications

• Bachelor’s degree in engineering, business, or technical field.
• 5+ years of progressive leadership in field service or similar operations.
• 3+ years of direct people management, incl. managers.
• 3+ years of cross-functional project management.
• Proficiency with CRM systems (Salesforce preferred) and analytics tools.
• Excellent communication and presentation skills.
• Experience in medical devices or life sciences is a plus.
• Willingness to travel up to 50% with valid license.

Responsibilities

• Lead and develop a regional team of field service leaders.
• Drive profitability via contract retention and manage Service P&L.
• Set SMART goals, monitor KPIs, ensure SLA compliance.
• Partner with Sales, Finance, R&D and other teams on regional projects.
• Build dashboards and deliver actionable reporting with data analytics.

Skills

Leadership

People management

Project management

Salesforce

Communication

Presentation skills

Data analytics

Customer relationship mgmt

Education

Bachelor’s degree in Engineering

MBA

PMP certification

Tools

Tableau

Power BI

Salesforce

Job description

Senior Manager, Field Service

Location: US Remote - UT

Revvity is a developer and provider of end‑to‑end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges.

Summary: Accountable for leading and managing service team leaders, and indirectly, field service engineers, the Service Manager enables essential customer support activities as part of our commercial organization. The role supports business growth, ensures financial targets, and contributes to annual budget development. It resolves escalated operations issues and coordinates with other departments. The ideal candidate oversees high‑level operations with strong project‑management skills, process‑improvement focus, and provides coaching and communication support for team leaders.

Key Responsibilities

• Team Leadership & Development: Develop a regional team of field service leaders; coach, mentor, evaluate, and conduct performance reviews.
• Financial Performance & Growth: Drive profitability through contract retention, manage Service P&L, analyze cost trends, and support annual budget and operating plan.
• Operational Excellence & Process Improvement: Establish S.M.A.R.T. goals, monitor KPIs, improve service performance, ensure SLA compliance, and use Salesforce reports to identify gaps.
• Cross‑Functional Collaboration & Project Management: Partner with Sales, Finance, Technical Support, R&D, and other departments; lead regional service projects.
• Data Analytics & Reporting: Build dashboards, collaborate with data analytics to develop actionable reporting tools.

Basic Qualifications

• Bachelor’s degree in Engineering, Business Administration, Technical Field.
• Minimum 5 years progressive leadership experience in field service or related customer‑facing operations.
• Minimum 3 years direct people management experience, including managing managers.
• Minimum 3 years project management experience on cross‑functional initiatives.
• Proficiency in CRM systems (Salesforce preferred) and business analytics tools.
• Excellent communication and presentation skills.
• Minimum 3 years experience in medical device, life sciences, or regulated industry preferred.
• Willingness to travel up to 50%; valid driver’s license.

Preferred Qualifications

• Advanced degree (MBA, MS Engineering, or equivalent).
• 7+ years field service management experience in medical devices or life sciences.
• Experience managing geographically dispersed teams.
• Process improvement expertise (Lean, Six Sigma).
• Financial acumen in budget development and cost management.
• Advanced data analytics tools (Tableau, Power BI).
• Service contract management and SLA optimization experience.
• Knowledge of FDA, ISO 13485 regulations.
• Proven ability to drive cultural change and implement best practices.
• Experience collaborating with R&D, manufacturing, and technical support on new product introductions.
• Strong customer relationship management and escalation resolution skills.
• Professional certifications in project management (PMP), service management (ITIL), etc.

Benefits

• Medical, Dental, and Vision Insurance Options.
• Life and Disability Insurance.
• Paid Time‑Off.
• Parental Benefits.
• Compassionate Care Leave.
• 401(k) with Company Match.
• Employee Stock Purchase Plan.

Revvity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic or status protected by applicable federal, state, and/or local laws. If you are an applicant with a disability that requires reasonable accommodation, you may contact [e-mail].